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The Art of Service Standard Requirements Self Assessments

Customer Loyalty Program Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Customer Loyalty Program Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Loyalty Program Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer Loyalty Program related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Customer Loyalty Program specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Customer Loyalty Program Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 619 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Loyalty Program improvements can be made.

Examples; 10 of the 619 standard requirements:

  1. Teaches and consults on quality process improvement, project management, and accelerated Customer Loyalty Program techniques

  2. What prevents you from making the changes you know will make you a more effective Customer Loyalty Program leader?

  3. What is the strategic value of your approach to determining and rewarding customer loyalty?

  4. How do we successfully deliver training that actually meets performance goals?

  5. What are the necessary components for your Customer Loyalty Program success?

  6. What are the stakeholder objectives to be achieved with Customer Loyalty Program?

  7. What is the business value in being customer-focused?

  8. What successes have you had with EQ in your area?

  9. Will it be accepted by users?

  10. Can We Measure the Return on Analysis?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Customer Loyalty Program book in PDF containing 619 requirements, which criteria correspond to the criteria in...

Your Customer Loyalty Program self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Customer Loyalty Program Self-Assessment and Scorecard you will develop a clear picture of which Customer Loyalty Program areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Customer Loyalty Program Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Customer Loyalty Program projects with the 62 implementation resources:

  • 62 step-by-step Customer Loyalty Program Project Management Form Templates covering over 6000 Customer Loyalty Program project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Activity Duration Estimates: How can you use Microsoft Customer Loyalty Program project and Excel to assist in Customer Loyalty Program project risk management?

  2. Activity Attributes: Does the organization of the data change its meaning?

  3. Procurement Audit: In the set up of the system and in the award of contracts were only electronic means used?

  4. Procurement Audit: Has the award included no items different from those contained in bid specifications?

  5. Requirements Traceability Matrix: Is there a requirements traceability process in place?

  6. Requirements Management Plan: Did you avoid subjective, flowery or non-specific statements?

  7. Risk Management Plan: What are the cost, schedule and resource impacts if the risk does occur?

  8. Procurement Management Plan: Have all involved Customer Loyalty Program project stakeholders and work groups committed to the Customer Loyalty Program project?

  9. Requirements Management Plan: Has the requirements team been instructed in the Change Control process?

  10. Activity Duration Estimates: How can software assist in procuring goods and services?

 
Step-by-step and complete Customer Loyalty Program Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Customer Loyalty Program project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Customer Loyalty Program project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Customer Loyalty Program project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Customer Loyalty Program project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Customer Loyalty Program project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Customer Loyalty Program project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Customer Loyalty Program project with this in-depth Customer Loyalty Program Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Customer Loyalty Program projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Customer Loyalty Program and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Loyalty Program investments work better.

This Customer Loyalty Program All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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