Enterprise-Class Complete Self-Assessment

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This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Enterprise-Class assessment.

'The Art of Service is AWESOME, it makes being an analyst fun. love it.' - Sr Manager, Data Analytics in the Communications Industry

'The Art of Service needs no review; it's the best-in-class self assessment data visualisation tool and if you're looking for a tool that's very easy to adopt for analysts as well as business users then The Art of Service is the easy choice. There is no learning curve to be successful with The Art of Service dashboards, and it works well with no data prep. ' - Business Intelligence Analyst in the Government Industry

'Rich visualizations can be created by using The Art of Service's self assessment. The best thing is its ease of use. The Art of Service covers many different areas without any advanced setup and can visualize larger data sets. It simplifies data evaluation. Analytics pane helps to find more insights from the data. It is a relatively low cost solution when compared to other BI tools. ' - Senior Business Analyst in the Finance Industry

What Is The Enterprise-Class Self-Assessment?

The Enterprise-Class Self-Assessment's Purpose is:

  • To help our clients to reduce their effort in the Enterprise-Class work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every Enterprise-Class task and that every Enterprise-Class outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Enterprise-Class opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored Enterprise-Class advise with structured going-forward plans

All the tools you need to an in-depth Enterprise-Class Self-Assessment. Featuring 619 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Enterprise-Class improvements can be made.

What You Get:

The Enterprise-Class Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 619 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough Enterprise-Class Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The Enterprise-Class Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose Enterprise-Class projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Enterprise-Class and process design strategies into practice according to best practice guidelines

Assess and define Enterprise-Class with this Enterprise-Class Self Assessment. Sample questions from the Complete, 619 Questions, Self-Assessment:

  • Recognize Question: What are the success criteria that will indicate that Enterprise-Class objectives have been met and the benefits delivered?
  • Define Question: Who are the Enterprise-Class improvement team members, including Management Leads and Coaches?
  • Measure Question: Does Enterprise-Class systematically track and analyze outcomes for accountability and quality improvement?
  • Analyze Question: How can we improve Enterprise-Class?
  • Improve Question: How do mission and objectives affect the Enterprise-Class processes of our organization?
  • Control Question: How would one define Enterprise-Class leadership?
  • Sustain Question: Are assumptions made in Enterprise-Class stated explicitly?

Value [to you] of the Enterprise-Class Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Enterprise-Class Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

13 Reviews Hide Reviews Show Reviews

  • 5
    Thank you for the excel dashboard. It is so powerful.

    Posted by Unknown on 22nd Nov 2017

    TAHAR H. Researcher at Institute of Economic Analysis and Prospective Studies

  • 5
    CAKE.HR A Review of The Art of Service HR Analytics Complete Self-Assessment: Will This Excel Based, Offline Tool Help HR Analytics Implementation?

    Posted by Unknown on 22nd Nov 2017

    The Verdict: The HR Analytics Complete Self-Assessment package ticks a lot of checkboxes, especially for businesses testing the BI waters for Human Resource decision making and performance enhancement and for companies that cannot have a full-time data professional on payroll to guide the initial implementation of their HR analytics drive.

  • 5
    Thank you, this is perfect - I will certainly be recommending Self Assessment dashboards to all - I can not wait to tell my colleagues on Monday.

    Posted by Unknown on 22nd Nov 2017

    MEL F. Change Management Professional

  • 5
    The Self-Assessment is a great tool to gather feedback and input from others, especially challenges, and things to watch out for. Very helpful!

    Posted by Unknown on 22nd Nov 2017

    JULIE M. AWS Solution Architect

  • 5
    Awesome!!!!!!

    Posted by Unknown on 22nd Nov 2017

    JOHN G. Principal Consultant

  • 5
    Thanks for this; a lot of work has gone into developing and producing this, I am looking forward to using it in the coming weeks.

    Posted by Unknown on 22nd Nov 2017

    DR STEVEN.B. Head of Information Security & Assurance

  • 5
    I have gone through the array of your works and they are simply awesome! Great job you have been doing.

    Posted by Unknown on 22nd Nov 2017

    KENNETH O. MD/CEO, Emerging Media

  • 5
    I have been looking at the document, and it is quite extensive.

    Posted by Unknown on 22nd Nov 2017

    PENGILLY W. Director IT & Logistics at a leading University

  • 5
    CARSTEN B. Experienced safety and quality enabler

    Posted by Unknown on 22nd Nov 2017

    So far I have only had time to browse it very superficially, but form that it looks very comprehensive and at the same time practical. As soon as I find time I will do a short item on it on my literature pages and point risk management professionals in your direction. Have a great day, and all the best!!