Save time, empower your teams and effectively upgrade your processes with access to this practical Experience management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Experience management related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Experience management specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Experience management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals...
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 708 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Experience management improvements can be made.
Examples; 10 of the 708 standard requirements:
- What entity and operational structures should be considered by the County and private sector organizations in use of the Countys broadband infrastructure?
- What regional strategies and frameworks may be utilized between public organizations to expand broadband and interface with private broadband providers?
- How do they currently feel about the customer experience, what do customers expect, what do they particularly value and what do they not want?
- What does it mean when you say services are intangible and how do marketers of services overcome the problems associated with intangibility?
- What fees should be assessed on customers who elect the opt-out option and should the fees be assessed on a permeter or per-location basis?
- Accurate, user-centric customer experience metrics are the basis of successful CEM implementation, but what exactly should be measured?
- With an array of benefits, which have customers identified as having value, is there enough benefit to attract them and keep them?
- Should there be different fees based on whether the customer is selecting to opt-out of a single commodity or two commodities?
- How will joint investment in broadband infrastructure be accomplished between the County and private sector organizations?
- What are the preferred channels of communication with your company and how does this is vary by customer demographics?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Experience management book in PDF containing 708 requirements, which criteria correspond to the criteria in...
Your Experience management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Experience management Self-Assessment and Scorecard you will develop a clear picture of which Experience management areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Experience management Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Experience management projects with the 62 implementation resources:
- 62 step-by-step Experience management Project Management Form Templates covering over 6000 Experience management project requirements and success criteria:
Examples; 10 of the check box criteria:
- Risk Register: Contingency actions - planned actions to reduce the immediate seriousness of the risk when it does occur. What should you do when?
- WBS Dictionary: Are the latest revised estimates of costs at completion compared with the established budgets at appropriate levels and causes of variances identified?
- Scope Management Plan: Does the Business Case include how the Experience management project aligns with the organizations strategic goals & objectives?
- Scope Management Plan: Are the appropriate IT resources adequate to meet planned commitments?
- Stakeholder Management Plan: Is the assigned Experience management project manager a PMP (Certified Experience management project manager) and experienced?
- Human Resource Management Plan: Is there a set of procedures to capture, analyze and act on quality metrics?
- Team Performance Assessment: To what degree do all members feel responsible for all agreed-upon measures?
- Risk Audit: Are procedures developed to respond to foreseeable emergencies and communicated to all involved?
- Variance Analysis: Can the contractor substantiate work package and planning package budgets?
- Executing Process Group: Is the Experience management project making progress in helping to achieve the set results?
Step-by-step and complete Experience management Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Experience management project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Experience management project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Experience management project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Experience management project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Experience management project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Experience management project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Experience management project with this in-depth Experience management Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Experience management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Experience management and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Experience management investments work better.
This Experience management All-Inclusive Toolkit enables You to be that person.
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.