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The Art of Service Standard Requirements Self Assessments

ISO 14031 Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

ISO 14031 Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical ISO 14031 Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any ISO 14031 related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated ISO 14031 specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the ISO 14031 Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 719 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ISO 14031 improvements can be made.

Examples; 10 of the 719 standard requirements:

  1. When is the estimated completion date?

  2. What should the next improvement project be that is related to ISO 14031?

  3. Is the solution cost-effective?

  4. What are you trying to prove to yourself, and how might it be hijacking your life and business success?

  5. How will the process owner verify improvement in present and future sigma levels, process capabilities?

  6. Are gaps between current performance and the goal performance identified?

  7. How will measures be used to manage and adapt?

  8. Who will be responsible for documenting the ISO 14031 requirements in detail?

  9. What are the top 3 things at the forefront of our ISO 14031 agendas for the next 3 years?

  10. Have all basic functions of ISO 14031 been defined?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the ISO 14031 book in PDF containing 719 requirements, which criteria correspond to the criteria in...

Your ISO 14031 self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the ISO 14031 Self-Assessment and Scorecard you will develop a clear picture of which ISO 14031 areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough ISO 14031 Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ISO 14031 projects with the 62 implementation resources:

  • 62 step-by-step ISO 14031 Project Management Form Templates covering over 6000 ISO 14031 project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Decision Log: How does the use a Decision Support System influence the strategies/tactics or costs?

  2. Quality Management Plan: How do senior leaders create an organizational focus on customers and other stakeholders?

  3. Closing Process Group: Specific - Is the objective clear in terms of what, how, when, and where the situation will be changed?

  4. Lessons Learned: How well prepared were you to receive ISO 14031 project deliverables?

  5. Variance Analysis: Are management actions taken to reduce indirect costs when there are significant adverse variances?

  6. WBS Dictionary: Are overhead costs budgets established on a basis consistent with anticipated direct business base?

  7. Project Schedule: ISO 14031 project work estimates Who is managing the work estimate quality of work tasks in the ISO 14031 project schedule?

  8. Lessons Learned: What was the single greatest success and the single greatest shortcoming or challenge from the ISO 14031 projects perspective?

  9. Change Request: Screen shots or attachments included in a Change Request?

  10. Procurement Management Plan: Has the scope management document been updated and distributed to help prevent scope creep?

 
Step-by-step and complete ISO 14031 Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 ISO 14031 project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 ISO 14031 project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 ISO 14031 project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 ISO 14031 project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 ISO 14031 project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 ISO 14031 project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any ISO 14031 project with this in-depth ISO 14031 Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose ISO 14031 projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in ISO 14031 and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ISO 14031 investments work better.

This ISO 14031 All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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