ISO 20000 Toolkit

$495.00
Availability:
Downloadable Resources, Instant Access
Adding to cart… The item has been added

Save time, empower your teams and effectively upgrade your processes with access to this practical ISO 20000 Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any ISO 20000 related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated ISO 20000 specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the ISO 20000 Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 996 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ISO 20000 improvements can be made.

Examples; 10 of the 996 standard requirements:

  1. Is there clear management direction and documented responsibility for reviewing, authorizing, communicating, implementing and maintaining the service management plan?

  2. Which process has the objective of helping to control the IT infrastructure by maintaining a logical model of the IT infrastructure and IT services?

  3. Do individuals, appointed by service management and customers, have the appropriate authority to properly represent the respective organizations?

  4. When implementing service management, what is the recommended method to deliver the best possible service to meet a customers business needs?

  5. Do you have many nonconformances remaining unresolved or emerging again to create customer dissatisfaction and audit nonconformances?

  6. Does the tool have the ability to link to feeds from other tools and departments to gather information and to provide information?

  7. Are staff competencies and training needs reviewed and managed that the staff can deliver the responsibilities effectively?

  8. Does the operation of the Service Management program demonstrate evidence of continuous improvement in service quality?

  9. Which process or function is responsible for supplying first line support and assistance in daily use of IT services?

  10. How do you expect the key performance outcomes and operational indicators to change each year as changes are made?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the ISO 20000 book in PDF containing 996 requirements, which criteria correspond to the criteria in...

Your ISO 20000 self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the ISO 20000 Self-Assessment and Scorecard you will develop a clear picture of which ISO 20000 areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough ISO 20000 Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ISO 20000 projects with the 62 implementation resources:

  • 62 step-by-step ISO 20000 Project Management Form Templates covering over 1500 ISO 20000 project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Procurement Audit: Is free and fair (international) competition promoted by organizational policies and legislation, in line with legal, trade organizations and other policies?

  2. Planning Process Group: In what ways can the governance of the ISO 20000 project be improved so that it has greater likelihood of achieving future sustainability?

  3. Responsibility Assignment Matrix: Does the contractors system provide unit or lot costs when applicable?

  4. Decision Log: Is your opponent open to a non-traditional workflow, or will it likely challenge anything you do?

  5. Communications Management Plan: How will the person responsible for executing the communication item be notified?

  6. Stakeholder Management Plan: Are milestone deliverables effectively tracked and compared to ISO 20000 project plan?

  7. Project Management Plan: Do the proposed changes from the ISO 20000 project include any significant risks to safety?

  8. Monitoring and Controlling Process Group: What is the expected monetary value of the ISO 20000 project?

  9. Monitoring and Controlling Process Group: What kinds of things in particular are you looking for data on?

  10. Quality Management Plan: What would you gain if you spent time working to improve this process?

 
Step-by-step and complete ISO 20000 Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 ISO 20000 project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 ISO 20000 project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 ISO 20000 project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 ISO 20000 project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 ISO 20000 project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 ISO 20000 project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any ISO 20000 project with this in-depth ISO 20000 Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose ISO 20000 projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in ISO 20000 and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ISO 20000 investments work better.

This ISO 20000 All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.