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The Art of Service Standard Requirements Self Assessments

ISO 2788 Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

ISO 2788 Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical ISO 2788 Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any ISO 2788 related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated ISO 2788 specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the ISO 2788 Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 697 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ISO 2788 improvements can be made.

Examples; 10 of the 697 standard requirements:

  1. What is an unauthorized commitment?

  2. Which individuals, teams or departments will be involved in ISO 2788?

  3. Who will manage the integration of tools?

  4. Are key measures identified and agreed upon?

  5. Operational - will it work?

  6. Who participated in the data collection for measurements?

  7. What prevents you from making the changes you know will make you a more effective ISO 2788 leader?

  8. What are the top 3 things at the forefront of our ISO 2788 agendas for the next 3 years?

  9. Is the scope of ISO 2788 defined?

  10. How large is the gap between current performance and the customer-specified (goal) performance?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the ISO 2788 book in PDF containing 697 requirements, which criteria correspond to the criteria in...

Your ISO 2788 self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the ISO 2788 Self-Assessment and Scorecard you will develop a clear picture of which ISO 2788 areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough ISO 2788 Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ISO 2788 projects with the 62 implementation resources:

  • 62 step-by-step ISO 2788 Project Management Form Templates covering over 6000 ISO 2788 project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Initiating Process Group: Are you properly tracking the progress of the ISO 2788 project and communicating the status to stakeholders?

  2. Procurement Audit: Budget controls: Does your organization maintain an up-to-date (approved) budget for all funded activities, and perform a comparison of that budget with actual expenditures for each budget category?

  3. Team Performance Assessment: To what degree does the teams work approach provide opportunity for members to engage in results-based evaluation?

  4. Planning Process Group: Product Breakdown Structure (PBS): what is the ISO 2788 project result or product, and how should it look like, what are its parts?

  5. Responsibility Assignment Matrix: Do work packages consist of discrete tasks which are adequately described?

  6. Risk Audit: Have top software and customer managers formally committed to support the ISO 2788 project?

  7. Cost Management Plan: Are the ISO 2788 project team members located locally to the users/stakeholders?

  8. Project Scope Statement: If there is an independent oversight contractor, have they signed off on the ISO 2788 project Plan?

  9. Activity Duration Estimates: What are the three main outputs of quality control?

  10. Source Selection Criteria: What procedures are followed when a contractor requires access to classified information or a significant quantity of special material/information?

 
Step-by-step and complete ISO 2788 Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 ISO 2788 project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 ISO 2788 project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 ISO 2788 project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 ISO 2788 project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 ISO 2788 project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 ISO 2788 project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any ISO 2788 project with this in-depth ISO 2788 Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose ISO 2788 projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in ISO 2788 and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ISO 2788 investments work better.

This ISO 2788 All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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