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The Art of Service Standard Requirements Self Assessments

ISO 9241 Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

ISO 9241 Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical ISO 9241 Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any ISO 9241 related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated ISO 9241 specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the ISO 9241 Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 660 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ISO 9241 improvements can be made.

Examples; 10 of the 660 standard requirements:

  1. Are new process steps, standards, and documentation ingrained into normal operations?

  2. Design Thinking: Integrating Innovation, ISO 9241, and Brand Value

  3. Do we know what we need to know about this topic?

  4. Is ISO 9241 dependent on the successful delivery of a current project?

  5. Is Supporting ISO 9241 documentation required?

  6. Does the response plan contain a definite closed loop continual improvement scheme (e.g., plan-do-check-act)?

  7. Have new benefits been realized?

  8. What actually has to improve and by how much?

  9. Why should we adopt a ISO 9241 framework?

  10. Are Required Metrics Defined?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the ISO 9241 book in PDF containing 660 requirements, which criteria correspond to the criteria in...

Your ISO 9241 self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the ISO 9241 Self-Assessment and Scorecard you will develop a clear picture of which ISO 9241 areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough ISO 9241 Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ISO 9241 projects with the 62 implementation resources:

  • 62 step-by-step ISO 9241 Project Management Form Templates covering over 6000 ISO 9241 project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Procurement Audit: Are all initial purchase contracts made by the purchasing organization?

  2. Responsibility Assignment Matrix: Are work packages assigned to performing organizations?

  3. WBS Dictionary: Are the bases and rates for allocating costs from each indirect pool to commercial work consistent with those used to allocate such costs to Government contracts?

  4. Procurement Audit: Are procurement policies and practices in line with (international) good practice standards?

  5. Scope Management Plan: Are milestone deliverables effectively tracked and compared to ISO 9241 project plan?

  6. Planning Process Group: What input will you be required to provide the ISO 9241 project team?

  7. Probability and Impact Assessment: What will be the likely political situation during the life of the ISO 9241 project?

  8. Responsibility Assignment Matrix: Identify potential or actual overruns and underruns?

  9. Initiating Process Group: When are the deliverables to be generated in each phase?

  10. Cost Estimating Worksheet: Does the ISO 9241 project provide innovative ways for stakeholders to overcome obstacles or deliver better outcomes?

 
Step-by-step and complete ISO 9241 Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 ISO 9241 project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 ISO 9241 project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 ISO 9241 project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 ISO 9241 project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 ISO 9241 project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 ISO 9241 project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any ISO 9241 project with this in-depth ISO 9241 Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose ISO 9241 projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in ISO 9241 and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ISO 9241 investments work better.

This ISO 9241 All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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