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The Art of Service Standard Requirements Self Assessments

IT Operator Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

IT Operator Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical IT Operator Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Operator related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Operator specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the IT Operator Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 667 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Operator improvements can be made.

Examples; 10 of the 667 standard requirements:

  1. How will we know if we have been successful?

  2. Whom among your colleagues do you trust, and for what?

  3. What do we need to start doing?

  4. What situation(s) led to this IT Operator Self Assessment?

  5. How would one define IT Operator leadership?

  6. In retrospect, of the projects that we pulled the plug on, what percent do we wish had been allowed to keep going, and what percent do we wish had ended earlier?

  7. What actually has to improve and by how much?

  8. Is key measure data collection planned and executed, process variation displayed and communicated and performance baselined?

  9. At what point will vulnerability assessments be performed once IT Operator is put into production (e.g., ongoing Risk Management after implementation)?

  10. What are the revised rough estimates of the financial savings/opportunity for IT Operator improvements?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the IT Operator book in PDF containing 667 requirements, which criteria correspond to the criteria in...

Your IT Operator self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the IT Operator Self-Assessment and Scorecard you will develop a clear picture of which IT Operator areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough IT Operator Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Operator projects with the 62 implementation resources:

  • 62 step-by-step IT Operator Project Management Form Templates covering over 6000 IT Operator project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Initiating Process Group: What are the inputs required to produce the deliverables?

  2. Executing Process Group: How can you use Microsoft IT Operator project and Excel to assist in IT Operator project risk management?

  3. Team Member Status Report: Does every department have to have a IT Operator project Manager on staff?

  4. WBS Dictionary: Are budgets or values assigned to work packages and planning packages in terms of dollars, hours, or other measurable units?

  5. Cost Baseline: Are procedures defined by which the cost baseline may be changed?

  6. WBS Dictionary: The WBS is developed as part of a Joint Planning session. But how do you know that youve done this right?

  7. Procurement Audit: Are approvals needed if changes are made in the quantity or specification of the original purchase requisition?

  8. WBS Dictionary: Does the contractors system provide for determination of price variance by comparing planned Vs actual commitments?

  9. Network Diagram: What is the lowest cost to complete this IT Operator project in xx weeks?

  10. Procurement Audit: Does the department have a procurement strategy and is it implemented?

 
Step-by-step and complete IT Operator Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 IT Operator project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 IT Operator project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 IT Operator project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 IT Operator project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 IT Operator project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 IT Operator project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any IT Operator project with this in-depth IT Operator Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose IT Operator projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in IT Operator and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Operator investments work better.

This IT Operator All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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