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The Art of Service Standard Requirements Self Assessments

ITIL Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

ITIL Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical ITIL Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any ITIL related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated ITIL specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the ITIL Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 746 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ITIL improvements can be made.

Examples; 10 of the 746 standard requirements:

  1. With this new, full-stack approach to software delivery comes new opportunity for delay. DevOps was developed as a reaction to the long lead times required for infrastructure provisioning and integration with bureaucracy-laden ITIL processes. But what are these new sources of delay in the software development lifecycle?

  2. It is no secret that to even get close to the process integration that itil suggests as good practice, it is critical to consider workflow automation and tool requirements; however, that being said, have you also considered that underpinning these processes is data?

  3. Services are a means of delivering value to customers by facilitating the outcomes customers want to achieve without the ownership of specific costs and risks. Which entity owns the risks?

  4. What might you recommended as an interim solution for continuity of clinical functions when real-time data sources are unavailable?

  5. Which of the itil processes is responsible for ensuring the organization is aware of new and changing technology?

  6. What ITIL best practices, security and data protection standards and guidelines are in use by the cloud service provider?

  7. Understanding that there are frequent patches, what is the recommended interval for patch installation and why?

  8. How well is the contact center workforce management process and tools implementation model aligned with ITIL research?

  9. How well is the contact center workforce management processes implementation model aligned with ITIL research?

  10. How well does the contact center workforce management processes and tools implementation model fit into ITIL?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the ITIL book in PDF containing 746 requirements, which criteria correspond to the criteria in...

Your ITIL self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the ITIL Self-Assessment and Scorecard you will develop a clear picture of which ITIL areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough ITIL Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ITIL projects with the 62 implementation resources:

  • 62 step-by-step ITIL Project Management Form Templates covering over 6000 ITIL project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Project Schedule: How effectively were issues able to be resolved without impacting the ITIL project Schedule or Budget?

  2. Risk Management Plan: Is the number of people on the ITIL project team adequate to do the job?

  3. Variance Analysis: Does the contractor use objective results, design reviews and tests to trace schedule performance?

  4. Quality Audit: How does the organization know that its research programs are appropriately effective and constructive?

  5. Project Scope Statement: If there are vendors, have they signed off on the ITIL project Plan?

  6. Requirements Management Plan: What information regarding the ITIL project requirements will be reported?

  7. Stakeholder Management Plan: What is meant by activity dependencies and how do they relate to network diagramming?

  8. Initiating Process Group: Are you certain deliverables are properly completed and meet quality standards?

  9. Schedule Management Plan: Has a Quality Assurance Plan been developed for the ITIL project?

  10. Executing Process Group: What Are the Critical Steps Involved in Selecting Measures and Initiatives?

 
Step-by-step and complete ITIL Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 ITIL project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 ITIL project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 ITIL project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 ITIL project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 ITIL project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 ITIL project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any ITIL project with this in-depth ITIL Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose ITIL projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in ITIL and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ITIL investments work better.

This ITIL All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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