In-App Mobile Customer Service Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical In-App Mobile Customer Service Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any In-App Mobile Customer Service related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated In-App Mobile Customer Service specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the In-App Mobile Customer Service Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 914 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which In-App Mobile Customer Service improvements can be made.

Examples; 10 of the 914 standard requirements:

  1. How do you identify the kinds of information that you will need?

  2. Will In-App Mobile Customer Service deliverables need to be tested and, if so, by whom?

  3. What does In-App Mobile Customer Service success mean to the stakeholders?

  4. How do mission and objectives affect the In-App Mobile Customer Service processes of our organization?

  5. Have the customer needs been translated into specific, measurable requirements? How?

  6. Are new and improved process (should be) maps developed?

  7. Do we say no to customers for no reason?

  8. Are the units of measure consistent?

  9. Does the In-App Mobile Customer Service performance meet the customers requirements?

  10. At what moment would you think; Will I get fired?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the In-App Mobile Customer Service book in PDF containing 914 requirements, which criteria correspond to the criteria in...

Your In-App Mobile Customer Service self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the In-App Mobile Customer Service Self-Assessment and Scorecard you will develop a clear picture of which In-App Mobile Customer Service areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough In-App Mobile Customer Service Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage In-App Mobile Customer Service projects with the 62 implementation resources:

  • 62 step-by-step In-App Mobile Customer Service Project Management Form Templates covering over 6000 In-App Mobile Customer Service project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Initiating Process Group: Do you understand the communication expectations for this In-App Mobile Customer Service project?

  2. Assumption and Constraint Log: Has the approach and development strategy of the In-App Mobile Customer Service project been defined, documented and accepted by the appropriate stakeholders?

  3. Procurement Management Plan: Are the results of quality assurance reviews provided to affected groups & individuals?

  4. WBS Dictionary: Detailed schedules which support control account and work package start and completion dates/events?

  5. Risk Audit: What are the differences and similarities between strategic and operational risks in your organization?

  6. Project Management Plan: What data/reports/tools/etc. do program managers need?

  7. Activity Duration Estimates: Are In-App Mobile Customer Service project management tools and techniques consistently applied throughout all In-App Mobile Customer Service projects?

  8. Activity Duration Estimates: What is the difference between using brainstorming and the Delphi technique for risk identification?

  9. Decision Log: Decision-making process; how will the team make decisions?

  10. WBS Dictionary: Changes in the overhead pool and/or organization structures?

 
Step-by-step and complete In-App Mobile Customer Service Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 In-App Mobile Customer Service project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 In-App Mobile Customer Service project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 In-App Mobile Customer Service project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 In-App Mobile Customer Service project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 In-App Mobile Customer Service project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 In-App Mobile Customer Service project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any In-App Mobile Customer Service project with this in-depth In-App Mobile Customer Service Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose In-App Mobile Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in In-App Mobile Customer Service and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make In-App Mobile Customer Service investments work better.

This In-App Mobile Customer Service All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

46 Reviews Hide Reviews Show Reviews

  • 5
    This is great! Thank you. Say, do you all do consulting or certification?

    Posted by KEN W. on 6th Sep 2018

    KEN W. Managing Director

  • 5
    This is great!

    Posted by GREG C, on 4th Sep 2018

    GREG C. CEO Managed Service Provider

  • 5
    MARIETTA W. Senior Consultant

    Posted by MARIETTA W. on 4th Sep 2018

    Standard Requirements is a straightforward guide. It is a tool to help develop a detailed vision of all areas impacted by an implementation, and a useful tool for scoring readiness and implementation quality.

  • 5
    Hi everybody, The book is amazing, I will read it deeper during my next holidays. Thanks and regards

    Posted by Diego P. on 3rd Sep 2018

    Diego P. Head of BDA Business Unit

  • 5
    Man, thanks again for sharing. Really a life saver! Greetings!

    Posted by DAAN C on 3rd Sep 2018

    DAAN C Senior Consultant

  • 5
    CARSTEN B. Experienced safety and quality enabler

    Posted by CARSTEN B. on 2nd Sep 2018

    So far I have only had time to browse it very superficially, but form that it looks very comprehensive and at the same time practical. As soon as I find time I will do a short item on it on my literature pages and point risk management professionals in your direction. Have a great day, and all the best!!

  • 5
    BRENDAN M. Principle Consultant

    Posted by BRENDAN M. on 5th Aug 2018

    Every high achiever has probably been criticized as a 'control freak' at some point. However, given the numerous daily distractions entrepreneurs encounter, if you want to do 'deep work' with broad-ranging impact, you have to control your time to make each day a masterpiece. Check Out The Art of Service's Self Assessments.

  • 5
    Congrats! Very cool!

    Posted by Caryn B. on 4th Aug 2018

    Caryn B. Vice President Production

  • 5
    Spot on, thank you. Will study your book to help my clients.

    Posted by WALTER H. on 2nd Aug 2018

    WALTER H. Business Coach