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The Art of Service Standard Requirements Self Assessments

Kayako Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Kayako Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Kayako Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Kayako related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Kayako specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Kayako Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 678 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Kayako improvements can be made.

Examples; 10 of the 678 standard requirements:

  1. Is data collected on key measures that were identified?

  2. How do we promote understanding that opportunity for improvement is not criticism of the status quo, or the people who created the status quo?

  3. What process should we select for improvement?

  4. Who is going to care?

  5. Is Supporting Kayako documentation required?

  6. How significant is the improvement in the eyes of the end user?

  7. What is our Kayako Strategy?

  8. Is Kayako Required?

  9. Who is responsible for errors?

  10. Is Kayako linked to key stakeholder goals and objectives?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Kayako book in PDF containing 678 requirements, which criteria correspond to the criteria in...

Your Kayako self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Kayako Self-Assessment and Scorecard you will develop a clear picture of which Kayako areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Kayako Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Kayako projects with the 62 implementation resources:

  • 62 step-by-step Kayako Project Management Form Templates covering over 6000 Kayako project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Stakeholder Management Plan: Will all outputs delivered by the Kayako project follow the same process?

  2. Procurement Management Plan: Was the Kayako project schedule reviewed by all stakeholders and formally accepted?

  3. Quality Audit: How does the organization know that its research programs are appropriately effective and constructive?

  4. Activity Duration Estimates: Have most organizations benefited from outsourcing?

  5. Procurement Audit: Are there appropriate controls in place to ensure that the procurement Kayako project complies with relevant legislation?

  6. Team Member Performance Assessment: To what degree do the goals specify concrete team work products?

  7. Procurement Management Plan: Are Kayako project team members involved in detailed estimating and scheduling?

  8. Activity Duration Estimates: Which includes asking team members about the time estimates for their activities and reaching agreement on the calendar date for each activity?

  9. Procurement Audit: Does the strategy contain incentives to evaluate the performance of the procurement function/unit?

  10. Planning Process Group: Is the organization showing technical capacity and leadership commitment to keep working with the Kayako project and to repeat it?

 
Step-by-step and complete Kayako Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Kayako project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Kayako project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Kayako project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Kayako project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Kayako project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Kayako project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Kayako project with this in-depth Kayako Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Kayako projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Kayako and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Kayako investments work better.

This Kayako All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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