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The Art of Service Standard Requirements Self Assessments

Knowledge, Skills, and Abilities Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Knowledge, Skills, and Abilities Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Knowledge, Skills, and Abilities Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Knowledge, Skills, and Abilities related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Knowledge, Skills, and Abilities specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Knowledge, Skills, and Abilities Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 785 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Knowledge, Skills, and Abilities improvements can be made.

Examples; 10 of the 785 standard requirements:

  1. Ask yourself: how would we do this work if we only had one staff member to do it?

  2. Consider your own Knowledge, Skills, and Abilities project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

  3. Is maximizing Knowledge, Skills, and Abilities protection the same as minimizing Knowledge, Skills, and Abilities loss?

  4. What is Effective Knowledge, Skills, and Abilities?

  5. What evaluation strategy is needed and what needs to be done to assure its implementation and use?

  6. Are controls in place and consistently applied?

  7. What stupid rule would we most like to kill?

  8. Who Uses What?

  9. Do we think we know, or do we know we know ?

  10. What are measures?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Knowledge, Skills, and Abilities book in PDF containing 785 requirements, which criteria correspond to the criteria in...

Your Knowledge, Skills, and Abilities self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Knowledge, Skills, and Abilities Self-Assessment and Scorecard you will develop a clear picture of which Knowledge, Skills, and Abilities areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Knowledge, Skills, and Abilities Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Knowledge, Skills, and Abilities projects with the 62 implementation resources:

  • 62 step-by-step Knowledge, Skills, and Abilities Project Management Form Templates covering over 6000 Knowledge, Skills, and Abilities project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Baseline: What is the most important thing to do next to make your Knowledge, Skills, and Abilities project successful?

  2. Activity Duration Estimates: Will the new application negatively affect the current IT infrastructure?

  3. Procurement Audit: Where applicable, did the organization adequately manage experts employed to assist in the procurement process?

  4. Quality Audit: How does the organization know that its general support services planning and management systems are appropriately effective and constructive?

  5. Cost Management Plan: Have Knowledge, Skills, and Abilities project management standards and procedures been identified / established and documented?

  6. Closing Process Group: Did the Knowledge, Skills, and Abilities project team have enough people to execute the Knowledge, Skills, and Abilities project plan?

  7. Contract Close-Out: Has each contract been audited to verify acceptance and delivery?

  8. Risk Audit: To what extent should analytical procedures be utilized in the risk-assessment process?

  9. Project Performance Report: To what degree do team members agree with the goals, their relative importance, and the ways in which their achievement will be measured?

  10. Procurement Management Plan: Is the current scope of the Knowledge, Skills, and Abilities project substantially different than that originally defined?

 
Step-by-step and complete Knowledge, Skills, and Abilities Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Knowledge, Skills, and Abilities project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Knowledge, Skills, and Abilities project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Knowledge, Skills, and Abilities project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Knowledge, Skills, and Abilities project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Knowledge, Skills, and Abilities project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Knowledge, Skills, and Abilities project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Knowledge, Skills, and Abilities project with this in-depth Knowledge, Skills, and Abilities Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Knowledge, Skills, and Abilities projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Knowledge, Skills, and Abilities and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Knowledge, Skills, and Abilities investments work better.

This Knowledge, Skills, and Abilities All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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