LANDesk Service Desk Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00
(46 reviews) Write a Review
Availability:
Downloadable Resources, Instant Access

Save time, empower your teams and effectively upgrade your processes with access to this practical LANDesk Service Desk Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any LANDesk Service Desk related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated LANDesk Service Desk specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the LANDesk Service Desk Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 652 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which LANDesk Service Desk improvements can be made.

Examples; 10 of the 652 standard requirements:

  1. Think of your LANDesk Service Desk project. what are the main functions?

  2. What tools were used to narrow the list of possible causes?

  3. How do we keep improving LANDesk Service Desk?

  4. How do we focus on what is right -not who is right?

  5. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

  6. Who are the key stakeholders?

  7. What are the basics of LANDesk Service Desk fraud?

  8. What needs improvement?

  9. What are the best opportunities for value improvement?

  10. Do we combine technical expertise with business knowledge and LANDesk Service Desk Key topics include lifecycles, development approaches, requirements and how to make a business case?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the LANDesk Service Desk book in PDF containing 652 requirements, which criteria correspond to the criteria in...

Your LANDesk Service Desk self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the LANDesk Service Desk Self-Assessment and Scorecard you will develop a clear picture of which LANDesk Service Desk areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough LANDesk Service Desk Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage LANDesk Service Desk projects with the 62 implementation resources:

  • 62 step-by-step LANDesk Service Desk Project Management Form Templates covering over 6000 LANDesk Service Desk project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Communications Management Plan: Who will use or be affected by the result of a LANDesk Service Desk project?

  2. Stakeholder Management Plan: Are changes in scope (deliverable commitments) agreed to by all affected groups & individuals?

  3. WBS Dictionary: Does the contractors system description or procedures require that the performance measurement baseline plus management reserve equal the contract budget base?

  4. WBS Dictionary: Are estimates developed by LANDesk Service Desk project personnel coordinated with those responsible for overall management to determine whether required resources will be available according to revised planning?

  5. Procurement Audit: When competitive dialogue was used, did the contracting authority provide sufficient justification for the use of this procedure and was the contract actually particularly complex?

  6. Risk Register: How often will the Risk Management Plan and Risk Register be formally reviewed, and by whom?

  7. Assumption and Constraint Log: Were the system requirements formally reviewed prior to initiating the design phase?

  8. Project Charter: LANDesk Service Desk project Objective Statement: What must the LANDesk Service Desk project do?

  9. Risk Management Plan: How will the LANDesk Service Desk project know if the organizations risk response actions were effective?

  10. Planning Process Group: To what extent are the visions and actions of the partners consistent or divergent with regard to the program?

 
Step-by-step and complete LANDesk Service Desk Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 LANDesk Service Desk project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 LANDesk Service Desk project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 LANDesk Service Desk project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 LANDesk Service Desk project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 LANDesk Service Desk project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 LANDesk Service Desk project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any LANDesk Service Desk project with this in-depth LANDesk Service Desk Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose LANDesk Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in LANDesk Service Desk and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make LANDesk Service Desk investments work better.

This LANDesk Service Desk All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

46 Reviews Hide Reviews Show Reviews

  • 5
    Hi everybody, The book is amazing, I will read it deeper during my next holidays. Thanks and regards

    Posted by Diego P. on 5th Sep 2018

    Diego P. Head of BDA Business Unit

  • 5
    Spot on, thank you. Will study your book to help my clients.

    Posted by WALTER H. on 4th Sep 2018

    WALTER H. Business Coach

  • 5
    JUNE M. Vice President Information Technology, Human Resources and Administrative Services

    Posted by JUNE M. on 4th Sep 2018

    I would love to have a conversation with you, at the moment I am preparing for our annual IT Conference, which I might add, we could have used you as a presenter!

  • 5
    This is great!

    Posted by GREG C, on 3rd Sep 2018

    GREG C. CEO Managed Service Provider

  • 5
    Man, thanks again for sharing. Really a life saver! Greetings!

    Posted by DAAN C on 3rd Sep 2018

    DAAN C Senior Consultant

  • 5
    Congrats! Very cool!

    Posted by Caryn B. on 2nd Sep 2018

    Caryn B. Vice President Production

  • 5
    Thank you, this is perfect - I will certainly be recommending Self Assessment dashboards to all - I can not wait to tell my colleagues on Monday.

    Posted by MEL F. on 5th Aug 2018

    MEL F. Change Management Professional

  • 5
    Awesome, thank you so much!!

    Posted by ZORAN M. on 5th Aug 2018

    ZORAN M. Knowledge Management Consultant

  • 5
    It is a pleasure to know about new tools to improve our performance. Let me congratulate to you about your new achievement.

    Posted by Marta C. on 5th Aug 2018

    MARTA C., Cybersecurity and Antifraud Consultant