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The Art of Service Standard Requirements Self Assessments

Line of business Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

AU $346.98

Line of business Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

AU $346.98

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Line of business Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Line of business related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Line of business specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Line of business Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 635 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Line of business improvements can be made.

Examples; 10 of the 635 standard requirements:

  1. What are your key performance measures or indicators and in-process measures for the control and improvement of your Line of business processes?

  2. How will variation in the actual durations of each activity be dealt with to ensure that the expected Line of business results are met?

  3. Is data collected and displayed to better understand customer(s) critical needs and requirements.

  4. What are the pre-change baselines youll use to measure success for each line of business?

  5. How many features can be built within a 24-week schedule?

  6. What are the root causes of problems within the process?

  7. How do you keep key subject matter experts in the loop?

  8. Can We Measure the Return on Analysis?

  9. Which features are most critical?

  10. How much planning is enough?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Line of business book in PDF containing 635 requirements, which criteria correspond to the criteria in...

Your Line of business self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Line of business Self-Assessment and Scorecard you will develop a clear picture of which Line of business areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Line of business Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Line of business projects with the 62 implementation resources:

  • 62 step-by-step Line of business Project Management Form Templates covering over 6000 Line of business project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Stakeholder Management Plan: Are milestone deliverables effectively tracked and compared to Line of business project plan?

  2. Probability and Impact Matrix: How do risks change during the Line of business projects life cycle?

  3. Cost Management Plan: How relevant is this attribute to this Line of business project or audit?

  4. Cost Management Plan: Has a structured approach been used to break work effort into manageable components (WBS)?

  5. Change Management Plan: What are the specific target groups/audiences that will be impacted by this change?

  6. Stakeholder Management Plan: What are the procedures and processes to be followed for purchases, including approval and authorisation requirements?

  7. Procurement Management Plan: Are procurement deliverables arriving on time and to specification?

  8. Stakeholder Management Plan: Pareto diagrams, statistical sampling, flow charting or trend analysis used quality monitoring?

  9. Scope Management Plan: Are staffing resource estimates sufficiently detailed and documented for use in planning and tracking the Line of business project?

  10. Stakeholder Management Plan: Who is accountable for the achievement of the targeted outcome(s) and reports on the progress towards the target?

 
Step-by-step and complete Line of business Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Line of business project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Line of business project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Line of business project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Line of business project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Line of business project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Line of business project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Line of business project with this in-depth Line of business Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Line of business projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Line of business and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Line of business investments work better.

This Line of business All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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