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The Art of Service Standard Requirements Self Assessments

Multitouch Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Multitouch Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Multitouch Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Multitouch related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Multitouch specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Multitouch Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Multitouch improvements can be made.

Examples; 10 of the standard requirements:

  1. Is the Multitouch organization completing tasks effectively and efficiently?

  2. Who will be responsible for deciding whether Multitouch goes ahead or not after the initial investigations?

  3. Is the team sponsored by a champion or stakeholder leader?

  4. If your customer were your grandmother, would you tell her to buy what were selling?

  5. Does Multitouch analysis show the relationships among important Multitouch factors?

  6. Who controls the risk?

  7. Is there a transfer of ownership and knowledge to process owner and process team tasked with the responsibilities.

  8. In retrospect, of the projects that we pulled the plug on, what percent do we wish had been allowed to keep going, and what percent do we wish had ended earlier?

  9. What is the funding source for this project?

  10. How do we engage the workforce, in addition to satisfying them?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Multitouch book in PDF containing requirements, which criteria correspond to the criteria in...

Your Multitouch self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Multitouch Self-Assessment and Scorecard you will develop a clear picture of which Multitouch areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Multitouch Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Multitouch projects with the 62 implementation resources:

  • 62 step-by-step Multitouch Project Management Form Templates covering over 6000 Multitouch project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Team Operating Agreement: Did you delegate tasks such as taking meeting minutes, presenting a topic and soliciting input?

  2. Stakeholder Management Plan: Have Multitouch project management standards and procedures been established and documented?

  3. Risk Management Plan: Does the customer have a solid idea of what is required?

  4. Variance Analysis: Do the rates and prices remain constant throughout the year?

  5. Procurement Audit: Was the tender clearly and properly specified, including evaluation criteria and knowing about the market and therefore not over-prescriptive and receptive to innovation?

  6. Quality Audit: Is refuse and garbage adequately stored and disposed of with sufficient frequency to prevent contamination?

  7. Activity Resource Requirements: How many signatures do you require on a check and does this match what is in your policy and procedures?

  8. Roles and Responsibilities: Are Multitouch project team roles and responsibilities identified and documented?

  9. Lessons Learned: Were the Multitouch project Objectives met (If not, briefly explain what wasnt met)?

  10. Requirements Management Plan: Do you have an agreed upon process for alerting the Multitouch project Manager if a request for change in requirements leads to a product scope change?

 
Step-by-step and complete Multitouch Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Multitouch project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Multitouch project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Multitouch project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Multitouch project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Multitouch project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Multitouch project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Multitouch project with this in-depth Multitouch Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Multitouch projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Multitouch and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Multitouch investments work better.

This Multitouch All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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