Operational Support and Analysis Complete Self-Assessment

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This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Operational Support and Analysis assessment.

'The Art of Service has shown an excellent ability to listen to feedback, evolve their products and execute. Overall and in comparison to some of The Art of Service's BI peers, the The Art of Service 's self assessments are easy to use both for IT professionals, data analysts and business end users.' - Medicines Development IT Architect in the Manufacturing Industry

'Easy to learn, easy to use, gives us tremendous capabilities and insights.' - CIO in the Government Industry

'Excellent. Very pleased with ease of use and ability to self-assess across the board for scaleability. Option on table for higher level management to move to The Art of Service and use all their self-assessments as users increase in my organization and at sister organizations. - Data and Analytics Lead in the Government Industry

What Is The Operational Support and Analysis Self-Assessment?

The Operational Support and Analysis Self-Assessment's Purpose is:

  • To help our clients to reduce their effort in the Operational Support and Analysis work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every Operational Support and Analysis task and that every Operational Support and Analysis outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Operational Support and Analysis opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored Operational Support and Analysis advise with structured going-forward plans

All the tools you need to an in-depth Operational Support and Analysis Self-Assessment. Featuring 620 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Operational Support and Analysis improvements can be made.

What You Get:

The Operational Support and Analysis Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 620 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough Operational Support and Analysis Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The Operational Support and Analysis Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose Operational Support and Analysis projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Operational Support and Analysis and process design strategies into practice according to best practice guidelines

Assess and define Operational Support and Analysis with this Operational Support and Analysis Self Assessment. Sample questions from the Complete, 620 Questions, Self-Assessment:

  • Recognize Question: How does the Operational Support and Analysis manager ensure against scope creep?
  • Define Question: When a Operational Support and Analysis manager recognizes a problem, what options are available?
  • Measure Question: Which individuals, teams or departments will be involved in Operational Support and Analysis?
  • Analyze Question: Are there any disadvantages to implementing Operational Support and Analysis? There might be some that are less obvious?
  • Improve Question: Have the types of risks that may impact Operational Support and Analysis been identified and analyzed?
  • Control Question: How would one define Operational Support and Analysis leadership?
  • Sustain Question: Who will be responsible for deciding whether Operational Support and Analysis goes ahead or not after the initial investigations?

Value [to you] of the Operational Support and Analysis Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Operational Support and Analysis Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

13 Reviews Hide Reviews Show Reviews

  • 5
    I have gone through the array of your works and they are simply awesome! Great job you have been doing.

    Posted by Unknown on 22nd Nov 2017

    KENNETH O. MD/CEO, Emerging Media

  • 5
    Thank you, these are great!

    Posted by Unknown on 22nd Nov 2017

    NATALIE F. Healthcare Information Technology Consultant

  • 5
    CARSTEN B. Experienced safety and quality enabler

    Posted by Unknown on 22nd Nov 2017

    So far I have only had time to browse it very superficially, but form that it looks very comprehensive and at the same time practical. As soon as I find time I will do a short item on it on my literature pages and point risk management professionals in your direction. Have a great day, and all the best!!

  • 5
    Thank you for the excel dashboard. It is so powerful.

    Posted by Unknown on 22nd Nov 2017

    TAHAR H. Researcher at Institute of Economic Analysis and Prospective Studies

  • 5
    CAKE.HR A Review of The Art of Service HR Analytics Complete Self-Assessment: Will This Excel Based, Offline Tool Help HR Analytics Implementation?

    Posted by Unknown on 22nd Nov 2017

    The Verdict: The HR Analytics Complete Self-Assessment package ticks a lot of checkboxes, especially for businesses testing the BI waters for Human Resource decision making and performance enhancement and for companies that cannot have a full-time data professional on payroll to guide the initial implementation of their HR analytics drive.

  • 5
    The Self Assessment is deemed qualified, accurate and comprehensive as a Guidance that Incorporates the NIST Cybersecurity Framework.

    Posted by Unknown on 22nd Nov 2017

    U.S. DEPARTMENT OF COMMERCE, NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY (NIST)

  • 5
    The Self-Assessment is a great tool to gather feedback and input from others, especially challenges, and things to watch out for. Very helpful!

    Posted by Unknown on 22nd Nov 2017

    JULIE M. AWS Solution Architect

  • 5
    Thank you, this is perfect - I will certainly be recommending Self Assessment dashboards to all - I can not wait to tell my colleagues on Monday.

    Posted by Unknown on 22nd Nov 2017

    MEL F. Change Management Professional

  • 5
    Awesome!!!!!!

    Posted by Unknown on 22nd Nov 2017

    JOHN G. Principal Consultant