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The Art of Service Standard Requirements Self Assessments

Perception Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

AU $341.28

Perception Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

AU $341.28

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Perception Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Perception related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Perception specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Perception Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Perception improvements can be made.

Examples; 10 of the standard requirements:

  1. The communication objectives need to be tailored to each stakeholder group, depending on their level of influence, power, and support. Is the message intended to persuade, inform, educate, create participation, influence, change perceptions, influence behavior, engage, garner support, address concerns, or establish ambassadors to support the change?

  2. What is it that newly appointed heads do, how does that differ from what business managers do and can an alternative model of excellence be constructed that reflects, rather than restrains, our perception of effective practice?

  3. How important are hard measurements that show return on investment compared to soft measurements that demonstrate customer satisfaction and public perception?

  4. Its also worth speaking with other stakeholders about perceptions. What is the organisation prepared to offer, in terms of benefits, as part of the EVP?

  5. Do auditors and certification bodies have the same perception as certified companies, concerning the ISO 9001 impact over organisational performance?

  6. What do you think they want the situation to be AFTER the negotiations conclude (what is/are the opposites perceptions of longterm interest(s))?

  7. In the past year, what have you done (or could you have done) to increase the accurate perception of this company/brand as ethical and honest?

  8. What did we find out about participants prior experiences and choices, their final projects, and changes in perceptions?

  9. Perception is important. A gift could be perceived to be corrupt even if not intended to be. What would it look like in newspaper?

  10. When you put your organizations name at the bottom of all your products, is it really driving customers perception of value?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Perception book in PDF containing requirements, which criteria correspond to the criteria in...

Your Perception self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Perception Self-Assessment and Scorecard you will develop a clear picture of which Perception areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Perception Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Perception projects with the 62 implementation resources:

  • 62 step-by-step Perception Project Management Form Templates covering over 6000 Perception project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Responsibility Assignment Matrix: What Cost Control Tool Do Many Experts Say is Crucial to Perception project Management?

  2. Probability and Impact Matrix: Is the customer technically sophisticated in the product area?

  3. Procurement Audit: Does the individual having check-signing responsibility review the use of the signature plates?

  4. Cost Management Plan: Is an industry recognized mechanized support tool(s) being used for Perception project scheduling & tracking?

  5. Activity Duration Estimates: Is a contract change control system defined to manage changes to contract terms and conditions?

  6. Source Selection Criteria: What should a Draft Request for Proposal (DRFP) include?

  7. Procurement Audit: Is authorization required to make changes to the purchase order file?

  8. Scope Management Plan: Are the appropriate IT resources adequate to meet planned commitments?

  9. Human Resource Management Plan: Is there general agreement & acceptance of the current status and progress of the Perception project?

  10. Scope Management Plan: How relevant is this attribute to this Perception project or audit?

 
Step-by-step and complete Perception Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Perception project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Perception project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Perception project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Perception project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Perception project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Perception project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Perception project with this in-depth Perception Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Perception projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Perception and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Perception investments work better.

This Perception All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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