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The Art of Service Standard Requirements Self Assessments

SAP CRM Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

SAP CRM Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical SAP CRM Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any SAP CRM related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated SAP CRM specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the SAP CRM Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which SAP CRM improvements can be made.

Examples; 10 of the standard requirements:

  1. Has the direction changed at all during the course of SAP CRM? If so, when did it change and why?

  2. What happens when a new employee joins the organization?

  3. Will there be any necessary staff changes (redundancies or new hires)?

  4. What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding SAP CRM?

  5. Are you failing differently each time?

  6. How do we Lead with SAP CRM in Mind?

  7. Does the practice systematically track and analyze outcomes related for accountability and quality improvement?

  8. Who is responsible for ensuring appropriate resources (time, people and money) are allocated to SAP CRM?

  9. Are the best solutions selected?

  10. When is/was the SAP CRM start date?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the SAP CRM book in PDF containing requirements, which criteria correspond to the criteria in...

Your SAP CRM self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the SAP CRM Self-Assessment and Scorecard you will develop a clear picture of which SAP CRM areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough SAP CRM Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage SAP CRM projects with the 62 implementation resources:

  • 62 step-by-step SAP CRM Project Management Form Templates covering over 6000 SAP CRM project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Executing Process Group: How well did the chosen processes fit the needs of the SAP CRM project?

  2. WBS Dictionary: Are management actions taken to reduce indirect costs when there are significant adverse variances?

  3. Responsibility Assignment Matrix: What happens when others get pulled for higher priority SAP CRM projects?

  4. Cost Management Plan: Is there a formal process for updating the SAP CRM project baseline?

  5. Activity Duration Estimates: What are some of the options you found to help people prepare for the exam?

  6. Planning Process Group: Product Breakdown Structure (PBS): what is the SAP CRM project result or product, and how should it look like, what are its parts?

  7. Quality Audit: How does the organization know that its system for examining work done is appropriately effective and constructive?

  8. Responsibility Assignment Matrix: Do you need to convince people that it s well worth the time and effort?

  9. Quality Management Plan: How relevant is this attribute to this SAP CRM project or audit?

  10. Source Selection Criteria: What are the limitations on pre-competitive range communications?

 
Step-by-step and complete SAP CRM Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 SAP CRM project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 SAP CRM project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 SAP CRM project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 SAP CRM project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 SAP CRM project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 SAP CRM project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any SAP CRM project with this in-depth SAP CRM Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose SAP CRM projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in SAP CRM and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make SAP CRM investments work better.

This SAP CRM All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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