Service Integration and Management Toolkit

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Know if your IT service providers are delivering the optimum service

 

What do you expect to change in your organization after SIaM would have been implemented?

Have service integration activities been successful from your point of view?

Does the service meet your organizations business requirements?

How do you transition to the new model without degrading live service and project delivery?

What can out do to ensure a successful transition of desktop support services into the SIaM model?




...Find the answers to these, and more, questions with this Service Integration and Management Toolkit:

  • Know if your IT service providers are delivering the optimum service possible.
  • Stop finger pointing between your Service Providers.
  • Improve your organizations service culture.
  • Improve control of your supplier base and/or insource service integration.
  • Adapt your sourcing model to new development models and cloud.
  • Know when your new services have been activated.
  • Transition to the new model without degrading live service and project delivery.
  • Be more proactive with your business users versus in constant reaction mode.
  • Streamline the process of approval and funding for your work.



HOW THIS TOOLKIT WORKS:

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Integration and Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Integration and Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Integration and Management specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Integration and Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 995 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Integration and Management improvements can be made.

Examples; 10 of the 995 standard requirements:

  1. What are the experience priorities for your existing and new clients, and customers, and your existing and new people, and partners?

  2. How would you rate the management information available to the business in areas in terms of completeness, accuracy and timeliness?

  3. How are activities and management decisions on lands outside the plan area affecting the ability to provide key ecosystem services?

  4. What elements, disciplines and processes Service Integration consists of and what are the latest best practices?

  5. Do you ensure that your management information provides holistic insight to the board and other decision makers?

  6. Which is the earliest stage of the SIaM roadmap to be affected by the challenge of building the business case?

  7. Does the vendor have any flexibility with the roles and when the individuals need to be at the client site?

  8. Why does marketing have to be a concern of all your organizations of your organization in service contexts?

  9. Have you achieved the right balance between IT oversight and business enablement for utilization of cloud?

  10. What involvement is required from your organizations IT department to set up your integration processes?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Integration and Management book in PDF containing 995 requirements, which criteria correspond to the criteria in...

Your Service Integration and Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Integration and Management Self-Assessment and Scorecard you will develop a clear picture of which Service Integration and Management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Integration and Management Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Integration and Management projects with the 62 implementation resources:

  • 62 step-by-step Service Integration and Management Project Management Form Templates covering over 1500 Service Integration and Management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Responsibility Assignment Matrix: If a role has only Signing-off, or only Communicating responsibility and has no Performing, Accountable, or Monitoring responsibility, is it necessary?

  2. Network Diagram: Are the gantt chart and/or network diagram updated periodically and used to assess the overall Service Integration and Management project timetable?

  3. Activity Cost Estimates: Which contract type places the most risk on the seller?

  4. Procurement Audit: Are information technology resources (e-procurement) used to reduce costs?

  5. Scope Management Plan: What are the risks that could significantly affect the schedule of the Service Integration and Management project?

  6. Procurement Audit: Does the department evaluate and benchmark the performance of the procurement function/ unit against other comparable procurement functions/units?

  7. WBS Dictionary: Are budgets or values assigned to work packages and planning packages in terms of dollars, hours, or other measurable units?

  8. Closing Process Group: Will the Service Integration and Management project deliverable(s) replace a current asset or group of assets?

  9. Network Diagram: What is the lowest cost to complete this Service Integration and Management project in xx weeks?

  10. WBS Dictionary: Is subcontracted work defined and identified to the appropriate subcontractor within the proper WBS element?

 
Step-by-step and complete Service Integration and Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Integration and Management project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service Integration and Management project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Integration and Management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Integration and Management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Integration and Management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Integration and Management project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Integration and Management project with this in-depth Service Integration and Management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Integration and Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Integration and Management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Integration and Management investments work better.

This Service Integration and Management All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.





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CONTENTS:


Checklists:


Checklists:Service Integration and Management Checklist Report on SYSTEM.pdf

Checklists:Service Integration and Management Checklist Report on MANAGEMENT.pdf

Checklists:Service Integration and Management Checklist Report on DATA.pdf

Checklists:Service Integration and Management Checklist Report on ORGANIZATION.pdf

Checklists:Service Integration and Management Checklist Report on SERVICE.pdf

Checklists:Service Integration and Management Checklist Report on TIME.pdf

Checklists:Service Integration and Management Checklist Report on SIAM.pdf

Checklists:Service Integration and Management Checklist Report on INTEGRATION.pdf

Checklists:Service Integration and Management Checklist Report on CUSTOMER.pdf

Checklists:Service Integration and Management Checklist Report on PROCESS.pdf

Checklists:Service Integration and Management Checklist Report on BUSINESS.pdf



STEP 1 Get your bearings:


STEP 1 Get your bearings:Service Integration and Management Self-Assessment Pre-Filled EXAMPLE.xlsx

STEP 1 Get your bearings:Service_Integration_and_Management_Quick_Exploratory_Self-Assessment_Guide.pdf





STEP 2 Set concrete goals tasks dates and numbers you can track:


STEP 2 Set concrete goals tasks dates and numbers you can track:Service_Integration_and_Management.pdf

STEP 2 Set concrete goals tasks dates and numbers you can track:Service Integration and Management Self-Assessment.xlsx

..and the Project Management resources in 'STEP 3: Implement, Track, follow up and revise strategy' as described above.

 

 

Who This Toolkit Is For

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These skills will enrich every part of your life.

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