Save time, empower your teams and effectively upgrade your processes with access to this practical Service Level management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Level management related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Service Level management specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Service Level management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals...
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 622 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Level management improvements can be made.
Examples; 10 of the 622 standard requirements:
- Do you know what staff is needed for each business, as well as the decision-making process at each location and when others are needed?
- Do you have access to immediate disaster resources, such as cash, housing arrangements and transportation, for at least two weeks?
- Is your workforce prepared at home so that it can leave loved ones to come to the aid of the organization?
- When do Disaster Recovery Operations (for a customer or service) end and day-to-day operations begin?
- Is the service commoditized, in other words, are there fairly standard functional requirements?
- Does your workforce have remote access to applications to do jobs at an alternate facility?
- Do you use vendors as a resource for DR staff (could be for one person or a whole team)?
- How much value will an enterprise get from a process or technology in its BCM program?
- What, if anything, must a consumer/customer have in place in order to use the service?
- Is the underlying software or hardware infrastructure subject to volume discounting?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Service Level management book in PDF containing 622 requirements, which criteria correspond to the criteria in...
Your Service Level management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Service Level management Self-Assessment and Scorecard you will develop a clear picture of which Service Level management areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Service Level management Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Level management projects with the 62 implementation resources:
- 62 step-by-step Service Level management Project Management Form Templates covering over 6000 Service Level management project requirements and success criteria:
Examples; 10 of the check box criteria:
- Team Member Performance Assessment: How are assessments designed, delivered, and otherwise used to maximize training?
- Requirements Management Plan: Define the Help Desk model. Who will take full responsibility?
- Project Portfolio management: Regularly review and revise the Service Level management project portfolio (eg several times a year) are done?
- Schedule Management Plan: Do all stakeholders know how to access this repository and where to find the Service Level management project documentation?
- Schedule Management Plan: Are written status reports provided on a designated frequent basis?
- Cost Baseline: Have you identified skills that are missing from your team?
- Risk Audit: Is there a screening process that will ensure all participants have the fitness and skills required to safely participate?
- Assumption and Constraint Log: How relevant is this attribute to this Service Level management project or audit?
- Project or Phase Close-Out: If you were the Service Level management project sponsor, how would you determine which Service Level management project team(s) and/or individuals deserve recognition?
- WBS Dictionary: Is the entire contract planned in time-phased control accounts to the extent practicable?
Step-by-step and complete Service Level management Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Service Level management project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Service Level management project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Service Level management project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Service Level management project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Service Level management project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Service Level management project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Service Level management project with this in-depth Service Level management Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Service Level management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Service Level management and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Level management investments work better.
This Service Level management All-Inclusive Toolkit enables You to be that person.
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.