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The Art of Service Standard Requirements Self Assessments

ShoreTel Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

ShoreTel Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical ShoreTel Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any ShoreTel related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated ShoreTel specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the ShoreTel Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ShoreTel improvements can be made.

Examples; 10 of the standard requirements:

  1. What are your current levels and trends in key ShoreTel measures or indicators of product and process performance that are important to and directly serve your customers?

  2. What are the business goals ShoreTel is aiming to achieve?

  3. What sources do you use to gather information for a ShoreTel study?

  4. What is the overall business strategy?

  5. What happens if you do not have enough funding?

  6. Are team charters developed?

  7. Can Management personnel recognize the monetary benefit of ShoreTel?

  8. How do we measure improved ShoreTel service perception, and satisfaction?

  9. What is something you believe that nearly no one agrees with you on?

  10. Which models, tools and techniques are necessary?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the ShoreTel book in PDF containing requirements, which criteria correspond to the criteria in...

Your ShoreTel self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the ShoreTel Self-Assessment and Scorecard you will develop a clear picture of which ShoreTel areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough ShoreTel Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ShoreTel projects with the 62 implementation resources:

  • 62 step-by-step ShoreTel Project Management Form Templates covering over 6000 ShoreTel project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Stakeholder Management Plan: Who is accountable for the achievement of the targeted outcome(s) and reports on the progress towards the target?

  2. Risk Register: What evidence do you have to justify the likelihood score of the risk (audit, incident report, claim, complaints, inspection, internal review)?

  3. Lessons Learned: Was sufficient advance training conducted and/or information provided to enable those affected by the changes to adjust to and accommodate them?

  4. Stakeholder Management Plan: Are the results of quality assurance reviews provided to affected groups & individuals?

  5. Scope Management Plan: Does the ShoreTel project team have the skills necessary to successfully complete current ShoreTel project(s) and support the application?

  6. Responsibility Assignment Matrix: Is the anticipated (firm and potential) business base ShoreTel projected in a rational, consistent manner?

  7. Scope Management Plan: Have the procedures for identifying budget variances been followed?

  8. Team Operating Agreement: What are the boundaries (organizational or geographic) within which you operate?

  9. Scope Management Plan: Are Vendor contract reports, reviews and visits conducted periodically?

  10. Probability and Impact Assessment: How will economic events and trends likely affect the ShoreTel project?

 
Step-by-step and complete ShoreTel Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 ShoreTel project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 ShoreTel project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 ShoreTel project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 ShoreTel project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 ShoreTel project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 ShoreTel project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any ShoreTel project with this in-depth ShoreTel Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose ShoreTel projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in ShoreTel and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ShoreTel investments work better.

This ShoreTel All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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