Smart Service Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical Smart Service Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Smart Service related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Smart Service specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Smart Service Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 615 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Smart Service improvements can be made.

Examples; 10 of the 615 standard requirements:

  1. The approach of traditional Smart Service works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves. what approach will permit us to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?

  2. What is your theory of human motivation, and how does your compensation plan fit with that view?

  3. How do you leverage advances in cyber-physical systems and machine learning?

  4. Do Smart Service rules make a reasonable demand on a users capabilities?

  5. Did the on-site reblending and recycling efforts succeed?

  6. What should we measure to verify efficiency gains?

  7. What are specific Smart Service Rules to follow?

  8. Who are the key stakeholders?

  9. Centralized processing and recycling?

  10. Who will be in control?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Smart Service book in PDF containing 615 requirements, which criteria correspond to the criteria in...

Your Smart Service self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Smart Service Self-Assessment and Scorecard you will develop a clear picture of which Smart Service areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Smart Service Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Smart Service projects with the 62 implementation resources:

  • 62 step-by-step Smart Service Project Management Form Templates covering over 6000 Smart Service project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Activity Duration Estimates: Which tips for taking the PMP exam do you think would be most helpful for you?

  2. Procurement Audit: Is electronic procurement applied to reduce transaction costs?

  3. Human Resource Management Plan: Were stakeholders aware and supportive of the principles and practices of modern cost estimation?

  4. Variance Analysis: Are significant decision points, constraints, and interfaces identified as key milestones?

  5. Project Management Plan: How do you organize the costs in the Smart Service project management plan?

  6. Schedule Management Plan: Has a Quality Assurance Plan been developed for the Smart Service project?

  7. Assumption and Constraint Log: Was the document/deliverable developed per the appropriate or required standards (for example, Institute of Electrical and Electronics Engineers standards)?

  8. Cost Management Plan: Have Smart Service project team accountabilities & responsibilities been clearly defined?

  9. Schedule Management Plan: Are the people assigned to the Smart Service project sufficiently qualified?

  10. Cost Management Plan: Is the structure for tracking the Smart Service project schedule well defined and assigned to a specific individual?

 
Step-by-step and complete Smart Service Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Smart Service project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Smart Service project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Smart Service project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Smart Service project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Smart Service project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Smart Service project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Smart Service project with this in-depth Smart Service Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Smart Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Smart Service and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Smart Service investments work better.

This Smart Service All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

46 Reviews Hide Reviews Show Reviews

  • 5
    DAVID S. Director Organisational performance

    Posted by DAVID S. on 3rd Sep 2018

    Honestly - at the extremely low outlay - the capacity to accelerate your journey, increase productivity and be a more informed buyer (when combined with what actual business problems you are trying to solve) I would be extremely hard pressed to not undertake it.

  • 5
    Super helpful.. Love how the full assessment helps me take full control of this project!

    Posted by Brett O. on 3rd Sep 2018

    BRETT O. Strategist

  • 5
    Thank you. We will be offering your self assessment as a subject for our master students from autumn onwards.

    Posted by Christine R. on 3rd Sep 2018

    Christine R. University Officer

  • 5
    Your book is interesting and contains timely topics.

    Posted by Dianne L. on 2nd Sep 2018

    DIANNE L Chief Learning Officer

  • 5
    Man, thanks again for sharing. Really a life saver! Greetings!

    Posted by DAAN C on 6th Aug 2018

    DAAN C Senior Consultant

  • 5
    Thanks for your service! That's really appreciated!

    Posted by HARRY M. on 6th Aug 2018

    HARRY M. Enterprise Architect

  • 5
    Thank you. I would very much like to read your publication and share my views on our blog to reach our English and Spanish customers.

    Posted by James S. on 6th Aug 2018

    James S. Account Manager

  • 5
    This is awesome. Thank you very much.

    Posted by Dr. Martin K. on 5th Aug 2018

    Dr. Martin K. CEO

  • 5
    cake.hr

    Posted by cake.hr on 4th Aug 2018

    The Verdict: The Complete Self-Assessment package ticks a lot of checkboxes, especially for businesses testing the waters for decision making and performance enhancement and for companies that can not have a full-time professional on payroll to guide the initial implementation of their drive.