Technical Support Engineering Complete Self-Assessment

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This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Technical Support Engineering assessment.

'Very fast implementation. Easy to start using the self-assessment.' - Service Owner, Business Intelligence in the Manufacturing Industry

'The Art of Service self assessment reporting is exceptionally good. Out of box report creating was a great help to validate 'What/if' analysis. Data security was paramount factor and it was very well managed by The Art of Service' - IT Director in the Retail Industry

'Simple to install and stand up for a small enterprise. Happy with integration with existing tools and processes' - Director, Marketing Strategy in the Services Industry

What Is The Technical Support Engineering Self-Assessment?

The Technical Support Engineering Self-Assessment's Purpose is:

  • To help our clients to reduce their effort in the Technical Support Engineering work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every Technical Support Engineering task and that every Technical Support Engineering outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Technical Support Engineering opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored Technical Support Engineering advise with structured going-forward plans

All the tools you need to an in-depth Technical Support Engineering Self-Assessment. Featuring 617 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Technical Support Engineering improvements can be made.

What You Get:

The Technical Support Engineering Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 617 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough Technical Support Engineering Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The Technical Support Engineering Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose Technical Support Engineering projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Technical Support Engineering and process design strategies into practice according to best practice guidelines

Assess and define Technical Support Engineering with this Technical Support Engineering Self Assessment. Sample questions from the Complete, 617 Questions, Self-Assessment:

  • Recognize Question: What key business process output measure(s) does Technical Support Engineering leverage and how?
  • Define Question: Will team members perform Technical Support Engineering work when assigned and in a timely fashion?
  • Measure Question: What prevents me from making the changes I know will make me a more effective Technical Support Engineering leader?
  • Analyze Question: Risk factors: what are the characteristics of Technical Support Engineering that make it risky?
  • Improve Question: What about Technical Support Engineering Analysis of results?
  • Control Question: How do we Identify specific Technical Support Engineering investment and emerging trends?
  • Sustain Question: Who is the Technical Support Engineering process owner?

Value [to you] of the Technical Support Engineering Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Technical Support Engineering Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

13 Reviews Hide Reviews Show Reviews

  • 5
    Thank you, these are great!

    Posted by Unknown on 22nd Nov 2017

    NATALIE F. Healthcare Information Technology Consultant

  • 5
    Awesome!!!!!!

    Posted by Unknown on 22nd Nov 2017

    JOHN G. Principal Consultant

  • 5
    Thanks for this; a lot of work has gone into developing and producing this, I am looking forward to using it in the coming weeks.

    Posted by Unknown on 22nd Nov 2017

    DR STEVEN.B. Head of Information Security & Assurance

  • 5
    CARSTEN B. Experienced safety and quality enabler

    Posted by Unknown on 22nd Nov 2017

    So far I have only had time to browse it very superficially, but form that it looks very comprehensive and at the same time practical. As soon as I find time I will do a short item on it on my literature pages and point risk management professionals in your direction. Have a great day, and all the best!!

  • 5
    I really like the format. Simple but quite powerful. I will make sure to share my views with Amazon. Thanks again.

    Posted by Unknown on 22nd Nov 2017

    CARL M. Senior Solutions Architect

  • 5
    I have gone through the array of your works and they are simply awesome! Great job you have been doing.

    Posted by Unknown on 22nd Nov 2017

    KENNETH O. MD/CEO, Emerging Media

  • 5
    The Self-Assessment is a great tool to gather feedback and input from others, especially challenges, and things to watch out for. Very helpful!

    Posted by Unknown on 22nd Nov 2017

    JULIE M. AWS Solution Architect

  • 5
    Thank you for the excel dashboard. It is so powerful.

    Posted by Unknown on 22nd Nov 2017

    TAHAR H. Researcher at Institute of Economic Analysis and Prospective Studies

  • 5
    Thank you, this is perfect - I will certainly be recommending Self Assessment dashboards to all - I can not wait to tell my colleagues on Monday.

    Posted by Unknown on 22nd Nov 2017

    MEL F. Change Management Professional