This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Availability Management by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.
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Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Availability Management and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Availability Management approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Availability Management Toolkit Includes the following 30 resources:
1.File: Component Failure Impact Analysis Worksheet.doc - Summary: This information will now help in the planning process of Service Level Management and Availability Management in helping agree to levels of service that rely on those particular configuration items and planning for correct availability. Wordcount: 843
2.File: Service Outage Analysis.doc - Summary: The purpose of this document is to provide a structure approach in helping improve end to end service availability for a selected Service or a set of Infrastructure components. Wordcount: 985
3.File: 02 Service Management Plan.doc - Summary: It is necessary to identify the service management processes developed to support service delivery, their purposes, and how they relate to each other and the other components (policies, tools, and controls) of the service management system. Wordcount: 2056
4.File: 04 Service Management Process Definitions and Interfaces.doc - Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availabilityWordcount: 3140
5.File: 02 Availability Requirements.doc - Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the Service and its components. Wordcount: 1800
6.File: 03 Availability Plan.doc - Summary: Accidental changes often occur when the machine is touched for legitimate reasons, like an update, but the machine is not kept in a workable state; usually because the change has not be fully planned, tested, or the procedures for the change have not been completed as documented.Wordcount: 2324
7.File: 04 Business Continuity Strategy.doc - Summary: This recovery option is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement.Wordcount: 1972
8.File: 11 Service Outage Analysis.doc - Summary: From your hypotheses and interviews, you should be able to provide a list of findings and recommend necessary solutions to help improve the end to end service availability. Wordcount: 1351
9.File: 01 Risk Management Policy.doc - Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization.Wordcount: 1609
10.File: 09 Change Schedule template.doc - Summary: It is considered that in order to correctly facilitate the Change Management process, the Change Manager should be able to coordinate the production and distribution of a “Change Schedule.” and a “Projected Service Availability” (PSA).Wordcount: 1262
11.File: 01 Objectives and Goals.doc - Summary: Once developed a Security Management process can be used to plan for confidentiality, integrity and availability for the business reducing the loss of service that can cause significant harm to the business.Wordcount: 1261
12.File: 03 Metrics and Reports.doc - Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer.Wordcount: 5292
13.File: 01 Service Desk Technology.doc - Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)?Wordcount: 4027
14.File: 04 Service Desk-Implementation Plan & Project Plan.doc - Summary: Ultimately, we do want the new Service Desk to become the way things are done around here, so it may even be best not to set specific launch dates as this will set the expectation that from the given date all issues relating to the Service Desk will disappear (not a realistic expectation).Wordcount: 2170
15.File: 03 Perspectives on Requirements.docx - Summary: The customer’s perception of the service is consistent with the designed, and actual, performance of the service, but they have greater expectations on the service: in this circumstance, new expectations need to be set for the customer. Wordcount: 3627
16.File: 02 CSI Methods and Techniques.ppt - Summary: Plan ‚Äì A check during process implementation or improvement activities serves as validation that process project objectives are being met and provide tangible evidence that benefits are being achieved from the investment of time, talent and resources to process initiatives.Wordcount: 3359
17.File: AVMG5200 Implementation Plan_Project Plan.doc - Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation).Wordcount: 1867
18.File: AVMG5300 Policies objectives scope.doc - Summary: The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization.Wordcount: 98
19.File: AVMG5500 Objectives and Goals.doc - Summary: Obvious links include Security Management (Confidentiality, Integrity and Availability), Service Level Management(to help gather requirements), IT Service Continuity Management (planning for availability, and planning for assurances and recovery) and Network Management tools (to identify potential threats or loss of service to the IT Infrastructure). Wordcount: 368
20.File: AVMG5600 Availmgt Process Manager.doc - Summary: Technical ability in being able to read data from the Availability Management process that will help with the identification of trends and improvements relating to availability. Wordcount: 374
21.File: AVMG5700 Reports KPI's other metrics.doc - Summary: This document serves as a GUIDE ON SUITABLE KEY PERFORMANCE INDICATORS (KPIs) and REPORTS FOR MANAGEMENT for the Availability Management process. Wordcount: 849
22.File: AVMG5800 Recovery Template.doc - Summary: Use this section to specify for this Service/application the combination of the complexity of facilities and the level of skills required in the people that will permit this service to stay operating, in the event of a failure.Wordcount: 1331
23.File: AVMG5900 Availability Requirements.doc - Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the IT Service and its components. Wordcount: 1298
24.File: AVMG6100 Service Outage Analysis.doc - Summary: The purpose of this document is to provide a structure approach in helping improve end to end service availability for a selected IT Service or a set of Infrastructure components. Wordcount: 1031
25.File: AVMG6300 Business Justification document.doc - Summary: The ability to cope with more changes at the business level will be directly impacted by how well IT Departments can reduce the amount of time in loss of service due to bad Availability Management planning.Wordcount: 999
26.File: AVLMGT_TOC.doc - Summary: ITIL and in particular the Availability Management process is becoming an increasingly important component to help ensure that the returns made on IT infrastructure and indirectly to deliver higher customer satisfaction.Wordcount: 365
27.File: CAP3000 Business Justification document.doc - Summary: By the very nature of this statement we can expect to start seeing a reduction in the cost of Capacity, which can be funnelled in other areas that will help improve the delivery of the IT Services, for example:, Availability Management. Wordcount: 956
28.File: CHG7700 Forward Schedule of Changes.doc - Summary: It is considered that in order to correctly facilitate the Change Management process, the Change Manager should be able to coordinate the production and distribution of a “Forward Schedule of Changes” (FSC) and a “Projected Service Availability” (PSA).Wordcount: 889
29.File: Rescued document.txt - Summary: After assessing the material I would say for someone who has completed the ITIL Foundation level, or someone starting in a Change management role the course would be very useful as it's more in depth than the Foundation course.Wordcount: 2161
30.File: Roles and Responsibilities.doc - Summary: If Event Management activities are delegated to the Service Desk or IT Operations Management, Technical and Application Management must ensure that the staff are adequately trained and that they have access to the appropriate tools to enable them to perform these tasks.Wordcount: 1189
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Availability Management.
The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Availability Management toolkit:
1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Availability Management
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents - ready to download and apply
4. Saves you time and budget
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List Price $173.68 Get it now for just $99.0 ! Save $74.68 (43%)