This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Availability Plan by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.
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Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Availability Plan and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Availability Plan approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Availability Plan Toolkit Includes the following 18 resources:
1.File: 04 Service Management Process Definitions and Interfaces.doc - Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availabilityWordcount: 3140
2.File: 09 Tool Requirements Template and Planner.doc - Summary: To successfully implement tools that will provide a benefit within your organization, it is vitally important to have a clear understanding of the purpose of the tool and how you want it to work for you. Wordcount: 2744
3.File: 02 Availability Requirements.doc - Summary: Use this section to describe any and all information that needs to be supplied with regards to serviceability of the Service and its components. Wordcount: 1800
4.File: 03 Availability Plan.doc - Summary: Accidental changes often occur when the machine is touched for legitimate reasons, like an update, but the machine is not kept in a workable state; usually because the change has not be fully planned, tested, or the procedures for the change have not been completed as documented.Wordcount: 2324
5.File: 03 Metrics and Reports.doc - Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer.Wordcount: 5292
6.File: 03 General Change Procedure.docx - Summary: The purpose of this document is to work you through the general creation process, but the document also serves as a template for creating your own process or procedure in your own organization. Wordcount: 1647
7.File: Service Design Fact Sheet.doc - Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales.Wordcount: 4113
8.File: availability v4.doc - Summary: Mean Time to Repair - MTTR: average time between the occurrence of a fault and service recovery (or the downtime).Wordcount: 657
9.File: availability v5.0.pdf - Summary: To optimize the capability of the IT Infrastructure, services and supporting organization to deliver a cost effective and sustained level of Availability that enables the business to satisfy its business objectives.Wordcount: 1490
10.File: capacity v5.0.pdf - Summary: It is responsible for ensuring that the performance of all services, as detailed in the targets in the SLAs and SLRs, is monitored and measured, and that the collected data is recorded, analyzed and reported. Wordcount: 1380
11.File: factsheets in progress.doc - Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB _so if further incidents or problems arise, they can be identified and the service restored more quickly.Wordcount: 15687
12.File: Example Outsourcing - Service Levels.doc - Summary: Report service level metrics per customer: system and network availability report, incident management report (overview of incidents per category, impact, etc.), incident statistics (outages, average resolution time), work load/performance trends, reports on escalations, metrics from change management (e.g. overview of changes, date/time, results, etc.) and problem management metrics.Wordcount: 12433
13.File: Availability Management Presentation.ppt - Summary: Details of proactive availability techniques and measures that will be deployed to provide additional resilience to prevent/minimize the impact of component failures on the IT service availability.Wordcount: 1240
14.File: Availability Management- Roles & Responsibilities.doc - Summary: Creating, maintaining and regularly reviewing an AMIS and a forward-looking Availability Plan, aimed at improving the overall availability of IT services and infrastructure components, to ensure that existing and future business availability requirements can be metWordcount: 367
15.File: Process Summary - Service Continuity & Availability Management.doc - Summary: The service provider should maintain sufficient service capability, together with workable plans designed to ensure that agreed requirements can be met in all circumstances, from normal through to a major loss of service. Wordcount: 452
16.File: v0.1 itsm exam paper.doc - Summary: Generally for all processes look at objectives, scope, relationships and interfaces between the topics; terms of reference for feasibility studies; planning, management and implementation procedures; dependencies, staffing aspects an timing; post-implementation and audit procedures; benefits, costs and common problem areas; software tools; reporting for management control; mission statements; management metrics and key performance indicators; service sourcing issues. Wordcount: 615
17.File: AVMG6200 Availability Management Powerpoint.ppt - Summary: is the process of optimising the capability of the _____IT infrastructure and supporting the organisation to deliver a cost effective and sustained level of availability _____that enables the business to satisfy its objectives.Wordcount: 1183
18.File: Service_Design_Capability_Assessment_Questionnaire.docx - Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Availability Plan.
The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Availability Plan toolkit:
1. Contains 18 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Availability Plan
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents - ready to download and apply
4. Saves you time and budget