This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Business Impact Analysis by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.
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Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Business Impact Analysis and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Business Impact Analysis approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Business Impact Analysis Toolkit Includes the following 25 resources:
1.File: 04 Business Impact Assessment.doc - Summary: For instance, a process and procedures document will provide background around a particular activity or deliverable, some considerations within the subject area, an example of its output, and room for the customer to create their own process, procedure, or deliverable. Wordcount: 1853
2.File: Service Design Fact Sheet.doc - Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales.Wordcount: 4113
3.File: availability v4.doc - Summary: Mean Time to Repair - MTTR: average time between the occurrence of a fault and service recovery (or the downtime).Wordcount: 657
4.File: availability v5.0.pdf - Summary: To optimize the capability of the IT Infrastructure, services and supporting organization to deliver a cost effective and sustained level of Availability that enables the business to satisfy its business objectives.Wordcount: 1490
5.File: itscm v4.doc - Summary: The goal for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales.Wordcount: 723
6.File: factsheets in progress.doc - Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB _so if further incidents or problems arise, they can be identified and the service restored more quickly.Wordcount: 15687
7.File: Known Error Ticket Template.doc - Summary: For the purpose of this document, a Known Error Ticket will be defined as a ticket to record information regarding an Error in the IT Infrastructure. Wordcount: 2096
8.File: ITSCM2700 Business Impact Assessment.doc - Summary: Use this section to specify for this Service/application the combination of the complexity of facilities and the level of skills required in the people that will permit this service to stay operating, in the event of a failure.Wordcount: 1159
9.File: ITSCM2900 Business Continuity Strategy.doc - Summary: This recovery options is used for services where immediate restoration of business processes is not needed and can function for up to a period of 24 to 72 hours as defined in a service agreement.Wordcount: 1691
10.File: ITSCM3000 Reciprocal Arrangements.doc - Summary: The service will only be provided if the office of the client is not capable of being used to provide an equivalent service. << include reasons why this could be the case, i.e. flood, fired etc >>. Wordcount: 3002
11.File: ITSCM2200 Implementation Plan_Project Plan.doc - Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation).Wordcount: 1906
12.File: ITSCM3500 Continuity Management Powerpoint.ppt - Summary: The unavailability for a longer period of time of IT service provision, which makes it necessary to switch to an alternative system and for which the actions to be taken are not part of daily routine.Wordcount: 1963
13.File: ITSCM3600 Business Justification document.doc - Summary: Through a properly controlled and structured IT Service Continuity Management process we will be able to more effectively help in recovery of IT services in the event of a disaster and provide assurance of IT Services in line with the business requirements. Wordcount: 1042
14.File: Service Catalogue Management.pdf - Summary: Document Technical Service Catalogue information Develop self-help capabilities for documentation within the Service CatalogueWordcount: 561
15.File: Security Management- Roles & Responsibilities.doc - Summary: Developing and maintaining the Information Security Policy and a supporting set of specific policies, ensuring appropriate authorization, commitment and endorsement from senior IT and business management. Wordcount: 283
16.File: Business Impact Analysis.doc - Summary: Additional, experience has shown that the results from the BIA can be an extremely useful input for a number of other areas as well, and will give a far greater understanding of the service than would otherwise be the case.Wordcount: 390
17.File: ITSC Management Presentation.ppt - Summary: Maintain a set of ITSC Plans and IT recovery plans that support the overall Business Continuity Plans (BCP____Σs) of the organization.Wordcount: 538
18.File: Financial Management Powerpoint.ppt - Summary: Service Valuation is used to help the business and the IT Service Provider agree on the value of the IT Service.Wordcount: 1510
19.File: BCM - Business Justification document.doc - Summary: Through a properly controlled and structured Continuity Management process we will be able to more effectively help in recovery of services in the event of a disaster and provide assurance of services in line with the business and customer requirements. Wordcount: 913
20.File: BCM - Example Business Impact Analysis.doc - Summary: Scope for the BIA may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 1111
21.File: BCM - Risk Assessment Template.doc - Summary: Scope for the assessment may be determined by the business, therefore covering only a select few of the IT Services provided by the IT department that are seen as critical to the support of the business processes. Wordcount: 825
22.File: Service_Design_Capability_Assessment_Questionnaire.docx - Summary: While the focal point of Capacity Management is to ensure adequate performance and capacity of IT services are being developed and already delivered, there are many supporting elements including IT components, product and software licenses, physical sites, human resources and third party products that will all need to be managed appropriately for this goal to be achieved. Wordcount: 8816
23.File: Mobile Device Management - Example Business Impact Assessment Template.doc - Summary: Scope for the BIA may be determined by the business, therefore covering only a select few of the mobile device services provided that are seen as critical to the support of the business processes. Wordcount: 1126
24.File: Security Roles & Responsibilities.doc - Summary: Liaison with and offers strategic direction to related governance functions (such as Physical Security/Facilities, Risk Management, IT, HR, Legal and Compliance) plus senior and middle managers throughout the organization as necessary, on information security matters such as routine security activities plus emerging security risks and control technologiesWordcount: 3427
25.File: PRM01100 Risk Process Template.doc - Summary: Who is going to own risks in your project, who will be accountable for the risk management process in the project, who will be responsible for performing risk management ownership?Wordcount: 734
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Business Impact Analysis.
The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Business Impact Analysis toolkit:
1. Contains 25 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Business Impact Analysis
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents - ready to download and apply
4. Saves you time and budget