This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Customer Portfolio by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.
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Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Customer Portfolio and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Customer Portfolio approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Customer Portfolio Toolkit Includes the following 3 resources:
1.File: 06 Service Management Portfolios.doc - Summary: The business effectiveness of a service provider is largely dependent on the organizationÍs ability to obtain and managing information on a variety of subjects which can be used in marketing services, identify new service requirements, and improvements to services. Wordcount: 2042
2.File: Roles and Responsibilities of Product Manager.doc - Summary: When solutions are not found in the Catalogue or Pipeline, Product Managers and BRMs work together on making a business case for new service development (NSD). Wordcount: 602
3.File: Presentation 5 - Business Relationship Management.ppt - Summary: of LOS and SLP to fulfill the needs of the Customer Portfolio.Wordcount: 666
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Customer Portfolio.
The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Customer Portfolio toolkit:
1. Contains 3 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Customer Portfolio
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents - ready to download and apply
4. Saves you time and budget