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The Art of Service Standard Requirements Self Assessments

Virtual Customer Assistants Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Virtual Customer Assistants Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Virtual Customer Assistants Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Virtual Customer Assistants related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Virtual Customer Assistants specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Virtual Customer Assistants Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 685 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Virtual Customer Assistants improvements can be made.

Examples; 10 of the 685 standard requirements:

  1. Is the team equipped with available and reliable resources?

  2. Are Required Metrics Defined?

  3. How do we foster the skills, knowledge, talents, attributes, and characteristics we want to have?

  4. What is an unauthorized commitment?

  5. What will drive Virtual Customer Assistants change?

  6. Can Virtual Customer Assistants be learned?

  7. Is there a Virtual Customer Assistants Communication plan covering who needs to get what information when?

  8. What have we done to protect our business from competitive encroachment?

  9. How do you manage and improve your Virtual Customer Assistants work systems to deliver customer value and achieve organizational success and sustainability?

  10. How do you select, collect, align, and integrate Virtual Customer Assistants data and information for tracking daily operations and overall organizational performance, including progress relative to strategic objectives and action plans?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Virtual Customer Assistants book in PDF containing 685 requirements, which criteria correspond to the criteria in...

Your Virtual Customer Assistants self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Virtual Customer Assistants Self-Assessment and Scorecard you will develop a clear picture of which Virtual Customer Assistants areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Virtual Customer Assistants Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Virtual Customer Assistants projects with the 62 implementation resources:

  • 62 step-by-step Virtual Customer Assistants Project Management Form Templates covering over 6000 Virtual Customer Assistants project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Human Resource Management Plan: Are Virtual Customer Assistants project leaders committed to this Virtual Customer Assistants project full time?

  2. Source Selection Criteria: Is a letter of commitment from each proposed team member and key subcontractor included?

  3. Risk Management Plan: Is the customer willing to establish rapid communication links with the developer?

  4. Activity Duration Estimates: Do you think many information technology professionals have experience writing RFPs and evaluating proposals for information technology Virtual Customer Assistants projects?

  5. Quality Audit: Does everyone know what they are supposed to be doing, how and why?

  6. Executing Process Group: What does it mean to take a systems view of a Virtual Customer Assistants project?

  7. Procurement Management Plan: Does the schedule include Virtual Customer Assistants project management time and change request analysis time?

  8. Team Member Performance Assessment: Where can team members go for more detailed information on performance measurement and assessment?

  9. Scope Management Plan: Have the key functions and capabilities been defined and assigned to each release or iteration?

  10. Stakeholder Analysis Matrix: Which conditions out of the control of the management are crucial for the achievement of the immediate objective?

 
Step-by-step and complete Virtual Customer Assistants Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Virtual Customer Assistants project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Virtual Customer Assistants project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Virtual Customer Assistants project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Virtual Customer Assistants project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Virtual Customer Assistants project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Virtual Customer Assistants project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Virtual Customer Assistants project with this in-depth Virtual Customer Assistants Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Virtual Customer Assistants projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Virtual Customer Assistants and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Virtual Customer Assistants investments work better.

This Virtual Customer Assistants All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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