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Achieving Business Excellence; Mastering the ISO 21001 Standard

Achieving Business Excellence; Mastering the ISO 21001 Standard

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Achieving Business Excellence: Mastering the ISO 21001 Standard



Course Overview

This comprehensive course is designed to help organizations achieve business excellence by mastering the ISO 21001 standard. Participants will gain a deep understanding of the standard's requirements and learn how to implement them in their organization. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content developed by expert instructors
  • Certificate issued by The Art of Service upon completion
  • Flexible learning schedule
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to ISO 21001

  • Overview of the ISO 21001 standard
  • History and development of the standard
  • Key principles and concepts
  • Benefits of implementing ISO 21001

Module 2: Understanding the Requirements

  • Clause 1: Scope
  • Clause 2: Normative References
  • Clause 3: Terms and Definitions
  • Clause 4: Context of the Organization
  • Clause 5: Leadership
  • Clause 6: Planning
  • Clause 7: Support
  • Clause 8: Operation
  • Clause 9: Performance Evaluation
  • Clause 10: Improvement

Module 3: Implementing ISO 21001

  • Establishing the organizational context
  • Defining the scope of the management system
  • Developing the management system policy
  • Establishing objectives and plans
  • Defining roles, responsibilities, and authorities
  • Establishing communication processes
  • Developing a management system manual

Module 4: Leadership and Commitment

  • Leadership and commitment requirements
  • Establishing a management system policy
  • Defining roles, responsibilities, and authorities
  • Ensuring communication and awareness
  • Demonstrating leadership and commitment

Module 5: Planning and Objectives

  • Planning requirements
  • Establishing objectives and plans
  • Defining key performance indicators (KPIs)
  • Developing a management system plan
  • Ensuring alignment with organizational objectives

Module 6: Support and Resources

  • Support requirements
  • Establishing a management system manual
  • Defining roles, responsibilities, and authorities
  • Ensuring communication and awareness
  • Providing training and awareness programs

Module 7: Operation and Control

  • Operational requirements
  • Establishing operational controls
  • Defining key processes and procedures
  • Ensuring alignment with organizational objectives
  • Monitoring and measuring operational performance

Module 8: Performance Evaluation

  • Performance evaluation requirements
  • Establishing key performance indicators (KPIs)
  • Monitoring and measuring performance
  • Conducting internal audits and management review
  • Ensuring continuous improvement

Module 9: Improvement and Continual Improvement

  • Improvement requirements
  • Establishing a continual improvement process
  • Identifying opportunities for improvement
  • Implementing corrective actions
  • Ensuring continuous improvement

Module 10: Certification and Audits

  • Certification requirements
  • Preparing for audits
  • Conducting internal audits and management review
  • Ensuring continuous improvement
  • Maintaining certification


Certificate

Upon completion of the course, participants will receive a certificate issued by The Art of Service. This certificate demonstrates that the participant has gained a deep understanding of the ISO 21001 standard and is able to implement it in their organization.

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