A tailored course, built for your situation
The Agile Operating System: Implementing Target Models Without Failure
A 12-module system to operationalize transformation with precision, built for leaders in digital strategy and service delivery.
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Most transformation leaders have the plan, but not the operating rhythm to execute it without drift or delay.
The situation this course is for
You've led change before. You know the playbook. But alignment fades, teams stall, and TOMs lose momentum. The cost isn’t just time, it’s credibility. Without a living operating system, even the best models become shelfware. The pressure to deliver now, with limited bandwidth, makes traditional methods too slow or too rigid.
Who this is for
A senior digital or service leader with responsibility for transformation, operating model design, and cross-functional execution. Focused on agility, clarity, and measurable progress.
Who this is not for
Individual contributors without decision-making authority, consultants looking for resellable frameworks, or teams not yet committed to a TOM rollout.
What you walk away with
- Deploy a living operating model that adapts without losing focus
- Eliminate execution drift using the 6-Step Agile Framework
- Align technical, people, and process layers across silos
- Reduce transformation cycle time by at least 40%
- Deliver measurable outcomes every 28 days
The 12 modules (with all 144 chapters)
Module 1. Diagnose Transformation Readiness
Assess organizational maturity, technical debt, and stakeholder alignment to determine true readiness for TOM implementation.
12 chapters in this module
- Map current state bottlenecks
- Identify decision latency points
- Audit team autonomy levels
- Evaluate data flow integrity
- Score cultural adaptability
- Benchmark process consistency
- Trace legacy system dependencies
- Assess change fatigue levels
- Validate leadership alignment
- Determine resource elasticity
- Measure feedback loop speed
- Define readiness threshold
Module 2. Define the Minimum Viable TOM
Break down the target operating model into deployable components, prioritizing quick wins and foundational layers.
12 chapters in this module
- Isolate core service paths
- Prioritize capability dependencies
- Define phased rollout gates
- Build cross-functional squads
- Establish TOM KPIs
- Model resource shift timelines
- Create dependency heatmaps
- Design rollback triggers
- Validate with frontline teams
- Stress-test integration points
- Document assumptions
- Launch pilot scope
Module 3. Align Leadership Orbits
Synchronize executive stakeholders around shared outcomes, cadence, and accountability mechanisms.
12 chapters in this module
- Map influence networks
- Surface hidden objections
- Set rhythm for TOM reviews
- Define escalation paths
- Align incentive structures
- Build shared dashboards
- Create feedback loops
- Document decision rights
- Establish communication norms
- Run alignment simulations
- Track commitment velocity
- Adjust for cognitive load
Module 4. Design the Execution Engine
Architect a repeatable process for rolling out TOM components across teams and timelines.
12 chapters in this module
- Model workflow handoffs
- Define sprint boundaries
- Assign cross-functional owners
- Set quality gates
- Integrate feedback mechanisms
- Automate progress tracking
- Build rollback protocols
- Create status transparency
- Enforce iteration discipline
- Optimize for learning
- Measure throughput
- Refine based on data
Module 5. Operationalize the 6-Step Agile Framework
Implement the core methodology that ensures zero-failure TOM adoption through iterative validation.
12 chapters in this module
- Initiate with discovery
- Validate with prototyping
- Align with stakeholders
- Deploy in controlled waves
- Measure impact rigorously
- Iterate based on data
- Scale with confidence
- Embed feedback loops
- Adjust for complexity
- Maintain momentum
- Document lessons
- Optimize for speed
Module 6. Integrate Data and Systems
Ensure technical architecture supports TOM goals without creating new silos or bottlenecks.
12 chapters in this module
- Map data dependencies
- Assess API readiness
- Define integration standards
- Model system interactions
- Identify tech debt traps
- Plan migration paths
- Secure access controls
- Test interoperability
- Optimize for scale
- Monitor performance
- Plan for obsolescence
- Enforce compliance
Module 7. Scale Across Functions
Expand TOM adoption beyond pilot teams to enterprise-wide implementation.
12 chapters in this module
- Identify early adopters
- Transfer knowledge effectively
- Adapt playbooks locally
- Maintain central oversight
- Scale training programs
- Track adoption metrics
- Address resistance patterns
- Celebrate milestones
- Adjust for context
- Standardize reporting
- Optimize resource flow
- Sustain momentum
Module 8. Sustain Change Velocity
Build habits, rhythms, and feedback systems that maintain transformation momentum over time.
12 chapters in this module
- Set review cadences
- Measure team health
- Track outcome delivery
- Refresh priorities
- Adjust resourcing
- Recognize contributions
- Surface blockers
- Iterate processes
- Update playbooks
- Reinforce norms
- Celebrate wins
- Plan next phase
Module 9. Measure What Matters
Define and track KPIs that reflect real progress, not just activity.
12 chapters in this module
- Define outcome metrics
- Set baseline measurements
- Track leading indicators
- Validate data accuracy
- Report transparently
- Adjust goals dynamically
- Link to incentives
- Surface anomalies
- Benchmark progress
- Communicate results
- Refine measurement
- Optimize for insight
Module 10. Lead Through Resistance
Anticipate, identify, and address human and structural barriers to TOM adoption.
12 chapters in this module
- Map resistance sources
- Engage skeptics early
- Reframe narratives
- Address workload fears
- Clarify role changes
- Provide psychological safety
- Model new behaviors
- Reinforce new norms
- Track sentiment shifts
- Adjust messaging
- Celebrate shifts
- Sustain accountability
Module 11. Embed Organizational Learning
Turn TOM implementation into a continuous learning engine for the organization.
12 chapters in this module
- Capture lessons weekly
- Document decisions
- Share insights broadly
- Update templates
- Train new members
- Run retrospectives
- Scale best practices
- Archive failures
- Update playbooks
- Measure learning velocity
- Reinforce culture
- Optimize knowledge flow
Module 12. Future-Proof the Operating Model
Ensure the TOM evolves with changing demands, technology, and strategy.
12 chapters in this module
- Assess external shifts
- Monitor tech trends
- Update capability maps
- Refresh skill requirements
- Adapt governance
- Plan for obsolescence
- Stress-test resilience
- Model future scenarios
- Update integration points
- Optimize for agility
- Reassess priorities
- Evolve the playbook
How this maps to your situation
- You’re leading digital transformation but facing misalignment
- You’ve started TOM design but struggle to execute
- You need to deliver results faster with fewer resources
- You’re expected to show measurable impact this cycle
Before vs. after
Before
Overwhelmed by complexity, misaligned teams, and slow progress on TOM rollout.
After
Leading with clarity, executing in rhythm, and delivering measurable outcomes every 28 days.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per week for 12 weeks, with flexible pacing and lifetime access.
If nothing changes
Without a structured operating rhythm, even the best TOM will stall, eroding trust, wasting resources, and delaying impact.
How this compares to the alternatives
Unlike generic transformation courses, this is built for leaders actively rolling out a TOM, combining field-tested frameworks, real-world templates, and a hand-built playbook tailored to your current challenge.
Frequently asked
Who is this course for?
Senior leaders responsible for implementing or scaling a target operating model, especially in complex, technical environments.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a money-back guarantee?
Yes, 30 days from enrollment if the content doesn’t meet expectations.
$199 one-time. Approximately 3 hours per week for 12 weeks, with flexible pacing and lifetime access..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours