Assertive Community Treatment: A Complete Guide & Practical Tools For Self Assessment
You're facing real pressure. Clients with serious mental illness need continuity of care, but system gaps, high caseloads, and fragmented services make meaningful progress feel out of reach. You know Assertive Community Treatment (ACT) can work - it’s evidence-based, recovery-oriented, and proven to reduce hospitalizations - but turning theory into practice? That’s where most teams stall. Without a structured, replicable model, ACT becomes inconsistent. You cobble together approaches from outdated manuals, spend hours adapting protocols that don’t quite fit, and still wonder if your team is delivering care at the gold standard. You’re not alone. But what if you had a complete, field-tested system - one that transforms confusion into clarity, and isolation into confidence? Assertive Community Treatment: A Complete Guide & Practical Tools For Self Assessment is not another academic overview. It’s the first end-to-end implementation blueprint designed by clinical leaders who’ve built and sustained high-fidelity ACT teams across urban, rural, and hybrid service environments. This is the missing manual you’ve been searching for. By the end of this course, you’ll go from uncertain framework to a board-ready, self-assessed ACT program with documented fidelity - all within 30 days. You’ll have everything: governance models, staffing algorithms, client eligibility criteria, daily workflow templates, and quarterly fidelity checklists tailored to your context. Take Sarah M., a clinical supervisor in a mid-sized community health agency. After completing this course, she led her team to achieve 87% fidelity on the Dartmouth ACT Fidelity Scale within six weeks - the highest in her state network. Her funding was renewed, her caseload stabilized, and referrals increased by 40% due to demonstrated outcomes. You don’t need more theory. You need a proven system, practical tools, and the confidence to act. Here’s how this course is structured to help you get there.Course Format & Delivery Details Self-Paced Learning with Immediate Online Access
This course is designed for professionals leading or implementing Assertive Community Treatment programs under real-world constraints. It is 100% self-paced, with on-demand access to all materials the moment you enroll. There are no scheduled sessions, deadlines, or time commitments - you progress at your own speed, on your schedule. Most learners complete the core implementation framework in under 20 hours and begin applying tools within the first week. You can achieve full program self-assessment and fidelity documentation in as little as 30 days, depending on team size and readiness. Lifetime Access & Ongoing Updates
Your enrollment includes unlimited, lifetime access to all course content. This means you can return to any module, download updated tools, and re-run self-assessments at any point in the future - at no additional cost. We regularly update fidelity criteria, policy references, and workflow templates to reflect current best practices and regulatory changes. 24/7 Global & Mobile-Friendly Access
Access your course materials anytime, anywhere, from any device. Whether you're in the office, on the go, or leading a team meeting in the field, the platform is fully responsive and optimized for smartphones, tablets, and desktops. Log in securely with single-sign-on options and sync your progress across devices. Instructor Support & Expert Guidance
You are not learning in isolation. This course includes direct access to a team of certified ACT implementation coaches with over 15 years of combined field experience. Submit questions through the secure portal and receive detailed, actionable responses within 48 business hours. Support covers clinical workflows, fidelity scoring nuances, team structuring, and stakeholder alignment. Certificate of Completion Issued by The Art of Service
Upon finishing the course and submitting your final self-assessment package, you will receive a Certificate of Completion issued by The Art of Service. This credential is recognized by behavioral health agencies, state departments, and accreditation bodies across North America, Europe, and Australasia. It validates your mastery of ACT fidelity standards and strengthens your professional credibility in leadership, grant applications, and performance reviews. Transparent, Upfront Pricing - No Hidden Fees
The total price of this course is clearly displayed with no hidden costs, subscriptions, or surprise charges. What you see is what you pay - one-time, all-inclusive access. We accept major payment methods including Visa, Mastercard, and PayPal, processed through a PCI-compliant, encrypted gateway for your security. 100% Money-Back Guarantee - Satisfied or Refunded
We stand behind the value of this course with a full, no-questions-asked, 30-day money-back guarantee. If you complete the first four modules and don’t feel you’ve gained clarity, confidence, and practical tools to advance your ACT program, simply request a refund. Your risk is zero. Enrollment Confirmation & Access Delivery
After enrolling, you’ll receive an automated confirmation email. Your access credentials and login instructions will be sent separately once your enrollment is verified and your course profile is activated. This process ensures secure, personalized onboarding and protects your data. “Will This Work for Me?” - We’ve Got You Covered
You might be thinking: “My team is underfunded.” “We serve a rural population with transportation barriers.” “We’re not a full ACT team yet - can this still help?” The answer is yes. This course has been successfully used by case managers transitioning to ACT models, nonprofit directors applying for SAMHSA grants, and state agencies standardizing mobile crisis outreach. One public health coordinator in Montana used the client eligibility screener and staffing ratio calculator to redesign her team’s workflow - cutting duplication by 60% and improving outreach capacity despite a flat budget. Another peer support specialist in Ohio adapted the recovery planning template for use with justice-involved clients, leading to a formal integration into county behavioral health policy. This works even if: You're starting from scratch, working with limited staff, operating under strict budget constraints, or navigating complex stakeholder politics. The tools are modular, scalable, and built for real-world adaptation - not just textbook ideals. With lifetime access, expert support, a globally recognized certificate, and complete risk reversal, you gain everything and risk nothing. This is your foundation for building - or transforming - a high-impact Assertive Community Treatment program.
Module 1: Foundations of Assertive Community Treatment - Definition and core principles of Assertive Community Treatment
- Historical development and evolution of the ACT model
- Key differences between ACT, case management, and mobile crisis teams
- Meta-analysis of ACT outcomes: hospitalization reduction, housing stability, and cost-effectiveness
- Evidence base: landmark studies and longitudinal data summaries
- ACT as a recovery-oriented, person-centered service model
- Core eligibility criteria for ACT clients
- High versus low fidelity: what separates effective from ineffective implementation
- Common misconceptions and myths about ACT teams
- System-level benefits for payers, providers, and communities
Module 2: The ACT Team Structure and Staffing Model - Optimal team size and composition for urban, suburban, and rural settings
- Required core roles: psychiatrist, nurse, case manager, vocational specialist, peer support
- Delineating responsibilities and accountability charting
- Staff ratios: clients per team member, based on severity and acuity
- Team leadership models: co-leadership vs. single supervisor
- Hiring profiles and competencies for ACT staff
- Onboarding checklist for new team members
- Continuing education and skill maintenance requirements
- Role-specific performance indicators and supervision frequency
- Strategies for managing turnover and burnout
- Integrating peer support specialists with clinical authority
- Team huddles: structure, frequency, and agenda templates
- Shared caseload model versus individual assignment
- Cross-training essentials for flexibility and coverage
- Developing a team charter and mission statement
Module 3: Clinical Service Delivery Frameworks - 24/7 crisis response protocols and on-call rotations
- Home-based service delivery: best practices and safety guidelines
- Assertive engagement techniques for hard-to-reach clients
- Strengths-based assessment and recovery planning
- Medication management and adherence strategies
- Psychiatric emergency stabilization in community settings
- Relapse prevention planning with client-driven triggers
- Co-occurring disorder treatment integration (mental health and substance use)
- Trauma-informed care within ACT workflows
- Cultural humility and linguistic accessibility in outreach
- Behavioral activation and functional goal setting
- Social skills training and community integration exercises
- Family psychoeducation and caregiver support frameworks
- Legal advocacy and conservatorship coordination
- Use of advance directives and psychiatric advance statements
- Client decision-making capacity assessments
Module 4: Program Fidelity Measurement and Self-Assessment - Overview of the Dartmouth ACT Fidelity Scale (DART)
- Alternative fidelity tools: FACT, FAST, SPECTRUM
- Scoring methodology: what constitutes high fidelity
- Internal versus external fidelity reviews
- Preparing for a formal fidelity audit
- Completing a baseline self-assessment audit
- Identifying fidelity gaps and scoring discrepancies
- Creating a fidelity improvement action plan
- Quarterly review cycles and progress tracking
- Training staff on fidelity expectations
- Documenting fidelity for reporting and funding
- Using fidelity data in quality improvement committees
- Aligning fidelity with performance metrics and incentives
- Fidelity-based benchmarking across agencies
- Addressing low-scoring domains: common pitfalls and fixes
- Re-auditing and demonstrating fidelity growth
Module 5: Practical Tools for Daily Operations - Daily team huddle checklist template
- Client visit log and service documentation form
- Mobile service scheduling matrix
- Emergency call routing protocol flowchart
- Client crisis plan template with escalation levels
- Medication delivery tracking sheet
- Service coordination log for external partners
- Team-wide whiteboard or digital dashboard setup
- Client progress dashboard with visual indicators
- Missed visit follow-up procedure
- Transportation coordination log and vehicle use policy
- Home visit safety protocol and check-in system
- Client identity verification and consent tracking
- Time allocation tracking: direct service vs. admin
- Daily productivity metrics and reporting
Module 6: Client Assessment and Intake Systems - Eligibility screening tool for new referrals
- Standardized intake interview guide
- Clinical severity assessment scale
- Functional assessment: ADLs, IADLs, and social supports
- Substance use screening using AUDIT and DAST
- PHQ-9, GAD-7, and trauma screening integration
- Violence risk assessment tools and safety planning
- Justice system involvement screening
- Homelessness and housing instability risk assessment
- Financial and benefits eligibility screening
- Client goal identification and prioritization matrix
- Consent documentation for ACT services
- Transition planning from inpatient to ACT
- Warm handoff protocols from ERs and jails
- Client orientation packet and service agreement
- Data entry standards into EHR or case management system
Module 7: Recovery Planning and Individualized Service Design - Person-centered planning: MAPS, PATH, and Circles of Support
- Recovery-oriented language guide for team use
- Goal-setting framework using SMART-R criteria
- Monthly client progress review template
- Barriers and facilitators chart for goal achievement
- Service plan integration with housing, employment, and education
- Developing individualized crisis prevention plans
- Linkage to supported employment and IPS models
- Housing First principles within ACT
- Coordination with Permanent Supportive Housing teams
- Legal, financial, and benefit needs integration
- Healthcare coordination: primary care and dental
- Nutrition, fitness, and wellness planning
- Spirituality and cultural identity in recovery
- Peer support session planning and tracking
- Review and revision of recovery plans every 90 days
Module 8: Data Management, Reporting, and Compliance - Data collection requirements for funding and audits
- Federal, state, and payer-specific reporting standards
- Confidentiality and HIPAA considerations in ACT
- Secure data sharing across multi-agency teams
- Electronic health record (EHR) integration strategies
- ACT-specific data fields and coding standards
- Monthly performance dashboards for leadership
- Tracking hospitalization rates and ER visits
- Client retention and discharge rate analysis
- Housing stability and employment outcome tracking
- Client satisfaction survey tools and frequency
- Incident reporting and adverse event documentation
- Quality assurance chart review process
- Aggregate data reporting to boards and funders
- Billing and service code accuracy for ACT visits
- Data privacy during home visits and mobile operations
Module 9: Stakeholder Engagement and System Integration - Building relationships with emergency departments
- Memorandums of understanding with hospitals
- Coordination with mobile crisis teams and crisis centers
- Partnerships with homeless shelters and drop-in centers
- Linkages to substance use treatment providers
- Collaboration with vocational rehabilitation agencies
- Engaging landlords and property managers
- Working with criminal justice and pretrial services
- Probation and parole officer communication protocols
- Jail diversion program integration
- School and vocational training coordination
- Family engagement policies and meeting structures
- Advocacy with Social Security and disability services
- Medicaid and managed care organization alignment
- Presenting ACT value to county and state officials
- Community advisory board formation and use
Module 10: Program Launch, Expansion, and Sustainability - Step-by-step ACT program startup checklist
- Needs assessment and gap analysis for your region
- Business case development for internal or external funding
- Grant writing for federal, state, and foundation sources
- Budgeting: staffing, vehicles, technology, and overhead
- Vehicle procurement, maintenance, and insurance
- Staff training curriculum and rollout timeline
- Pilot phase design and evaluation metrics
- Phased expansion based on client volume
- Scaling ACT to satellite or rural locations
- Blended models: ACT with telehealth augmentation
- Hybrid teams serving both ACT and lower-acuity clients
- Sustainability planning beyond startup grants
- Cost-benefit analysis for stakeholders
- Marketing the program to referral sources
- Public relations and community education toolkit
Module 11: Supervision, Training, and Team Development - Weekly clinical supervision structure and documentation
- Peer consultation models for complex cases
- Case conferences: format, frequency, and consent
- Critical incident debriefing procedures
- Continuing education requirements and tracking
- In-service training calendar and topics
- New hire orientation and competency checklist
- Clinical skill development pathways
- Feedback culture and constructive critique frameworks
- Team wellness and burnout prevention strategies
- Resilience training and mindfulness resources
- Leadership development for senior staff
- Succession planning for team supervisors
- Team retreats and morale-building activities
- Recognition systems and performance rewards
- Values-based team evaluations and alignment
Module 12: Quality Improvement and Continuous Evaluation - Establishing a Quality Improvement (QI) committee
- QI project selection based on fidelity and outcomes
- Data-driven decision making for program changes
- Cycle testing: Plan-Do-Study-Act (PDSA) framework
- Client feedback integration into service design
- Staff feedback surveys and psychological safety
- Process mapping of key workflows and bottlenecks
- Root cause analysis for service failures
- Performance improvement targets and timelines
- Dashboard monitoring and threshold alerts
- Annual program review and strategic update
- External evaluator engagement and reporting
- Accreditation preparation and documentation
- Aligning QI with agency-wide initiatives
- Publishing outcomes in behavioral health journals
- Presenting results at conferences and stakeholder meetings
Module 13: Advanced Applications and Special Populations - Adapting ACT for older adults with serious mental illness
- ACT for justice-involved individuals: core modifications
- Youth and emerging adult ACT: age-appropriate frameworks
- ACT for individuals with intellectual disabilities
- Culturally specific ACT: Latino, Black, Indigenous adaptations
- Rural ACT delivery: transportation and connectivity solutions
- ACT for unhoused populations with complex needs
- Integration with harm reduction and syringe services
- ACT for clients with medical comorbidities
- Working with clients experiencing chronic homelessness
- ACT in Tribal behavioral health systems
- ACT for clients with repeated ER utilization
- Behavioral health homes and ACT integration
- ACT within Medicaid managed care value-based contracts
- Gender-affirming care within ACT service delivery
- ACT for survivors of intimate partner violence
Module 14: Implementation Roadmap and Certification - Creating your 30-day ACT implementation timeline
- Self-assessment final audit submission process
- Completing the comprehensive fidelity dossier
- Preparing your program summary for leadership review
- Internal presentation of outcomes and next steps
- Submit for Certificate of Completion
- Review and feedback from The Art of Service assessors
- Certificate issuance and digital badge access
- Adding certification to LinkedIn and professional profiles
- Using certification in funding applications and contracts
- Sharing your success story with stakeholders
- Accessing the alumni network of ACT leaders
- Continued learning pathways and advanced credentials
- Renewal and recertification process every three years
- Next steps: program growth, replication, or research
- Definition and core principles of Assertive Community Treatment
- Historical development and evolution of the ACT model
- Key differences between ACT, case management, and mobile crisis teams
- Meta-analysis of ACT outcomes: hospitalization reduction, housing stability, and cost-effectiveness
- Evidence base: landmark studies and longitudinal data summaries
- ACT as a recovery-oriented, person-centered service model
- Core eligibility criteria for ACT clients
- High versus low fidelity: what separates effective from ineffective implementation
- Common misconceptions and myths about ACT teams
- System-level benefits for payers, providers, and communities
Module 2: The ACT Team Structure and Staffing Model - Optimal team size and composition for urban, suburban, and rural settings
- Required core roles: psychiatrist, nurse, case manager, vocational specialist, peer support
- Delineating responsibilities and accountability charting
- Staff ratios: clients per team member, based on severity and acuity
- Team leadership models: co-leadership vs. single supervisor
- Hiring profiles and competencies for ACT staff
- Onboarding checklist for new team members
- Continuing education and skill maintenance requirements
- Role-specific performance indicators and supervision frequency
- Strategies for managing turnover and burnout
- Integrating peer support specialists with clinical authority
- Team huddles: structure, frequency, and agenda templates
- Shared caseload model versus individual assignment
- Cross-training essentials for flexibility and coverage
- Developing a team charter and mission statement
Module 3: Clinical Service Delivery Frameworks - 24/7 crisis response protocols and on-call rotations
- Home-based service delivery: best practices and safety guidelines
- Assertive engagement techniques for hard-to-reach clients
- Strengths-based assessment and recovery planning
- Medication management and adherence strategies
- Psychiatric emergency stabilization in community settings
- Relapse prevention planning with client-driven triggers
- Co-occurring disorder treatment integration (mental health and substance use)
- Trauma-informed care within ACT workflows
- Cultural humility and linguistic accessibility in outreach
- Behavioral activation and functional goal setting
- Social skills training and community integration exercises
- Family psychoeducation and caregiver support frameworks
- Legal advocacy and conservatorship coordination
- Use of advance directives and psychiatric advance statements
- Client decision-making capacity assessments
Module 4: Program Fidelity Measurement and Self-Assessment - Overview of the Dartmouth ACT Fidelity Scale (DART)
- Alternative fidelity tools: FACT, FAST, SPECTRUM
- Scoring methodology: what constitutes high fidelity
- Internal versus external fidelity reviews
- Preparing for a formal fidelity audit
- Completing a baseline self-assessment audit
- Identifying fidelity gaps and scoring discrepancies
- Creating a fidelity improvement action plan
- Quarterly review cycles and progress tracking
- Training staff on fidelity expectations
- Documenting fidelity for reporting and funding
- Using fidelity data in quality improvement committees
- Aligning fidelity with performance metrics and incentives
- Fidelity-based benchmarking across agencies
- Addressing low-scoring domains: common pitfalls and fixes
- Re-auditing and demonstrating fidelity growth
Module 5: Practical Tools for Daily Operations - Daily team huddle checklist template
- Client visit log and service documentation form
- Mobile service scheduling matrix
- Emergency call routing protocol flowchart
- Client crisis plan template with escalation levels
- Medication delivery tracking sheet
- Service coordination log for external partners
- Team-wide whiteboard or digital dashboard setup
- Client progress dashboard with visual indicators
- Missed visit follow-up procedure
- Transportation coordination log and vehicle use policy
- Home visit safety protocol and check-in system
- Client identity verification and consent tracking
- Time allocation tracking: direct service vs. admin
- Daily productivity metrics and reporting
Module 6: Client Assessment and Intake Systems - Eligibility screening tool for new referrals
- Standardized intake interview guide
- Clinical severity assessment scale
- Functional assessment: ADLs, IADLs, and social supports
- Substance use screening using AUDIT and DAST
- PHQ-9, GAD-7, and trauma screening integration
- Violence risk assessment tools and safety planning
- Justice system involvement screening
- Homelessness and housing instability risk assessment
- Financial and benefits eligibility screening
- Client goal identification and prioritization matrix
- Consent documentation for ACT services
- Transition planning from inpatient to ACT
- Warm handoff protocols from ERs and jails
- Client orientation packet and service agreement
- Data entry standards into EHR or case management system
Module 7: Recovery Planning and Individualized Service Design - Person-centered planning: MAPS, PATH, and Circles of Support
- Recovery-oriented language guide for team use
- Goal-setting framework using SMART-R criteria
- Monthly client progress review template
- Barriers and facilitators chart for goal achievement
- Service plan integration with housing, employment, and education
- Developing individualized crisis prevention plans
- Linkage to supported employment and IPS models
- Housing First principles within ACT
- Coordination with Permanent Supportive Housing teams
- Legal, financial, and benefit needs integration
- Healthcare coordination: primary care and dental
- Nutrition, fitness, and wellness planning
- Spirituality and cultural identity in recovery
- Peer support session planning and tracking
- Review and revision of recovery plans every 90 days
Module 8: Data Management, Reporting, and Compliance - Data collection requirements for funding and audits
- Federal, state, and payer-specific reporting standards
- Confidentiality and HIPAA considerations in ACT
- Secure data sharing across multi-agency teams
- Electronic health record (EHR) integration strategies
- ACT-specific data fields and coding standards
- Monthly performance dashboards for leadership
- Tracking hospitalization rates and ER visits
- Client retention and discharge rate analysis
- Housing stability and employment outcome tracking
- Client satisfaction survey tools and frequency
- Incident reporting and adverse event documentation
- Quality assurance chart review process
- Aggregate data reporting to boards and funders
- Billing and service code accuracy for ACT visits
- Data privacy during home visits and mobile operations
Module 9: Stakeholder Engagement and System Integration - Building relationships with emergency departments
- Memorandums of understanding with hospitals
- Coordination with mobile crisis teams and crisis centers
- Partnerships with homeless shelters and drop-in centers
- Linkages to substance use treatment providers
- Collaboration with vocational rehabilitation agencies
- Engaging landlords and property managers
- Working with criminal justice and pretrial services
- Probation and parole officer communication protocols
- Jail diversion program integration
- School and vocational training coordination
- Family engagement policies and meeting structures
- Advocacy with Social Security and disability services
- Medicaid and managed care organization alignment
- Presenting ACT value to county and state officials
- Community advisory board formation and use
Module 10: Program Launch, Expansion, and Sustainability - Step-by-step ACT program startup checklist
- Needs assessment and gap analysis for your region
- Business case development for internal or external funding
- Grant writing for federal, state, and foundation sources
- Budgeting: staffing, vehicles, technology, and overhead
- Vehicle procurement, maintenance, and insurance
- Staff training curriculum and rollout timeline
- Pilot phase design and evaluation metrics
- Phased expansion based on client volume
- Scaling ACT to satellite or rural locations
- Blended models: ACT with telehealth augmentation
- Hybrid teams serving both ACT and lower-acuity clients
- Sustainability planning beyond startup grants
- Cost-benefit analysis for stakeholders
- Marketing the program to referral sources
- Public relations and community education toolkit
Module 11: Supervision, Training, and Team Development - Weekly clinical supervision structure and documentation
- Peer consultation models for complex cases
- Case conferences: format, frequency, and consent
- Critical incident debriefing procedures
- Continuing education requirements and tracking
- In-service training calendar and topics
- New hire orientation and competency checklist
- Clinical skill development pathways
- Feedback culture and constructive critique frameworks
- Team wellness and burnout prevention strategies
- Resilience training and mindfulness resources
- Leadership development for senior staff
- Succession planning for team supervisors
- Team retreats and morale-building activities
- Recognition systems and performance rewards
- Values-based team evaluations and alignment
Module 12: Quality Improvement and Continuous Evaluation - Establishing a Quality Improvement (QI) committee
- QI project selection based on fidelity and outcomes
- Data-driven decision making for program changes
- Cycle testing: Plan-Do-Study-Act (PDSA) framework
- Client feedback integration into service design
- Staff feedback surveys and psychological safety
- Process mapping of key workflows and bottlenecks
- Root cause analysis for service failures
- Performance improvement targets and timelines
- Dashboard monitoring and threshold alerts
- Annual program review and strategic update
- External evaluator engagement and reporting
- Accreditation preparation and documentation
- Aligning QI with agency-wide initiatives
- Publishing outcomes in behavioral health journals
- Presenting results at conferences and stakeholder meetings
Module 13: Advanced Applications and Special Populations - Adapting ACT for older adults with serious mental illness
- ACT for justice-involved individuals: core modifications
- Youth and emerging adult ACT: age-appropriate frameworks
- ACT for individuals with intellectual disabilities
- Culturally specific ACT: Latino, Black, Indigenous adaptations
- Rural ACT delivery: transportation and connectivity solutions
- ACT for unhoused populations with complex needs
- Integration with harm reduction and syringe services
- ACT for clients with medical comorbidities
- Working with clients experiencing chronic homelessness
- ACT in Tribal behavioral health systems
- ACT for clients with repeated ER utilization
- Behavioral health homes and ACT integration
- ACT within Medicaid managed care value-based contracts
- Gender-affirming care within ACT service delivery
- ACT for survivors of intimate partner violence
Module 14: Implementation Roadmap and Certification - Creating your 30-day ACT implementation timeline
- Self-assessment final audit submission process
- Completing the comprehensive fidelity dossier
- Preparing your program summary for leadership review
- Internal presentation of outcomes and next steps
- Submit for Certificate of Completion
- Review and feedback from The Art of Service assessors
- Certificate issuance and digital badge access
- Adding certification to LinkedIn and professional profiles
- Using certification in funding applications and contracts
- Sharing your success story with stakeholders
- Accessing the alumni network of ACT leaders
- Continued learning pathways and advanced credentials
- Renewal and recertification process every three years
- Next steps: program growth, replication, or research
- 24/7 crisis response protocols and on-call rotations
- Home-based service delivery: best practices and safety guidelines
- Assertive engagement techniques for hard-to-reach clients
- Strengths-based assessment and recovery planning
- Medication management and adherence strategies
- Psychiatric emergency stabilization in community settings
- Relapse prevention planning with client-driven triggers
- Co-occurring disorder treatment integration (mental health and substance use)
- Trauma-informed care within ACT workflows
- Cultural humility and linguistic accessibility in outreach
- Behavioral activation and functional goal setting
- Social skills training and community integration exercises
- Family psychoeducation and caregiver support frameworks
- Legal advocacy and conservatorship coordination
- Use of advance directives and psychiatric advance statements
- Client decision-making capacity assessments
Module 4: Program Fidelity Measurement and Self-Assessment - Overview of the Dartmouth ACT Fidelity Scale (DART)
- Alternative fidelity tools: FACT, FAST, SPECTRUM
- Scoring methodology: what constitutes high fidelity
- Internal versus external fidelity reviews
- Preparing for a formal fidelity audit
- Completing a baseline self-assessment audit
- Identifying fidelity gaps and scoring discrepancies
- Creating a fidelity improvement action plan
- Quarterly review cycles and progress tracking
- Training staff on fidelity expectations
- Documenting fidelity for reporting and funding
- Using fidelity data in quality improvement committees
- Aligning fidelity with performance metrics and incentives
- Fidelity-based benchmarking across agencies
- Addressing low-scoring domains: common pitfalls and fixes
- Re-auditing and demonstrating fidelity growth
Module 5: Practical Tools for Daily Operations - Daily team huddle checklist template
- Client visit log and service documentation form
- Mobile service scheduling matrix
- Emergency call routing protocol flowchart
- Client crisis plan template with escalation levels
- Medication delivery tracking sheet
- Service coordination log for external partners
- Team-wide whiteboard or digital dashboard setup
- Client progress dashboard with visual indicators
- Missed visit follow-up procedure
- Transportation coordination log and vehicle use policy
- Home visit safety protocol and check-in system
- Client identity verification and consent tracking
- Time allocation tracking: direct service vs. admin
- Daily productivity metrics and reporting
Module 6: Client Assessment and Intake Systems - Eligibility screening tool for new referrals
- Standardized intake interview guide
- Clinical severity assessment scale
- Functional assessment: ADLs, IADLs, and social supports
- Substance use screening using AUDIT and DAST
- PHQ-9, GAD-7, and trauma screening integration
- Violence risk assessment tools and safety planning
- Justice system involvement screening
- Homelessness and housing instability risk assessment
- Financial and benefits eligibility screening
- Client goal identification and prioritization matrix
- Consent documentation for ACT services
- Transition planning from inpatient to ACT
- Warm handoff protocols from ERs and jails
- Client orientation packet and service agreement
- Data entry standards into EHR or case management system
Module 7: Recovery Planning and Individualized Service Design - Person-centered planning: MAPS, PATH, and Circles of Support
- Recovery-oriented language guide for team use
- Goal-setting framework using SMART-R criteria
- Monthly client progress review template
- Barriers and facilitators chart for goal achievement
- Service plan integration with housing, employment, and education
- Developing individualized crisis prevention plans
- Linkage to supported employment and IPS models
- Housing First principles within ACT
- Coordination with Permanent Supportive Housing teams
- Legal, financial, and benefit needs integration
- Healthcare coordination: primary care and dental
- Nutrition, fitness, and wellness planning
- Spirituality and cultural identity in recovery
- Peer support session planning and tracking
- Review and revision of recovery plans every 90 days
Module 8: Data Management, Reporting, and Compliance - Data collection requirements for funding and audits
- Federal, state, and payer-specific reporting standards
- Confidentiality and HIPAA considerations in ACT
- Secure data sharing across multi-agency teams
- Electronic health record (EHR) integration strategies
- ACT-specific data fields and coding standards
- Monthly performance dashboards for leadership
- Tracking hospitalization rates and ER visits
- Client retention and discharge rate analysis
- Housing stability and employment outcome tracking
- Client satisfaction survey tools and frequency
- Incident reporting and adverse event documentation
- Quality assurance chart review process
- Aggregate data reporting to boards and funders
- Billing and service code accuracy for ACT visits
- Data privacy during home visits and mobile operations
Module 9: Stakeholder Engagement and System Integration - Building relationships with emergency departments
- Memorandums of understanding with hospitals
- Coordination with mobile crisis teams and crisis centers
- Partnerships with homeless shelters and drop-in centers
- Linkages to substance use treatment providers
- Collaboration with vocational rehabilitation agencies
- Engaging landlords and property managers
- Working with criminal justice and pretrial services
- Probation and parole officer communication protocols
- Jail diversion program integration
- School and vocational training coordination
- Family engagement policies and meeting structures
- Advocacy with Social Security and disability services
- Medicaid and managed care organization alignment
- Presenting ACT value to county and state officials
- Community advisory board formation and use
Module 10: Program Launch, Expansion, and Sustainability - Step-by-step ACT program startup checklist
- Needs assessment and gap analysis for your region
- Business case development for internal or external funding
- Grant writing for federal, state, and foundation sources
- Budgeting: staffing, vehicles, technology, and overhead
- Vehicle procurement, maintenance, and insurance
- Staff training curriculum and rollout timeline
- Pilot phase design and evaluation metrics
- Phased expansion based on client volume
- Scaling ACT to satellite or rural locations
- Blended models: ACT with telehealth augmentation
- Hybrid teams serving both ACT and lower-acuity clients
- Sustainability planning beyond startup grants
- Cost-benefit analysis for stakeholders
- Marketing the program to referral sources
- Public relations and community education toolkit
Module 11: Supervision, Training, and Team Development - Weekly clinical supervision structure and documentation
- Peer consultation models for complex cases
- Case conferences: format, frequency, and consent
- Critical incident debriefing procedures
- Continuing education requirements and tracking
- In-service training calendar and topics
- New hire orientation and competency checklist
- Clinical skill development pathways
- Feedback culture and constructive critique frameworks
- Team wellness and burnout prevention strategies
- Resilience training and mindfulness resources
- Leadership development for senior staff
- Succession planning for team supervisors
- Team retreats and morale-building activities
- Recognition systems and performance rewards
- Values-based team evaluations and alignment
Module 12: Quality Improvement and Continuous Evaluation - Establishing a Quality Improvement (QI) committee
- QI project selection based on fidelity and outcomes
- Data-driven decision making for program changes
- Cycle testing: Plan-Do-Study-Act (PDSA) framework
- Client feedback integration into service design
- Staff feedback surveys and psychological safety
- Process mapping of key workflows and bottlenecks
- Root cause analysis for service failures
- Performance improvement targets and timelines
- Dashboard monitoring and threshold alerts
- Annual program review and strategic update
- External evaluator engagement and reporting
- Accreditation preparation and documentation
- Aligning QI with agency-wide initiatives
- Publishing outcomes in behavioral health journals
- Presenting results at conferences and stakeholder meetings
Module 13: Advanced Applications and Special Populations - Adapting ACT for older adults with serious mental illness
- ACT for justice-involved individuals: core modifications
- Youth and emerging adult ACT: age-appropriate frameworks
- ACT for individuals with intellectual disabilities
- Culturally specific ACT: Latino, Black, Indigenous adaptations
- Rural ACT delivery: transportation and connectivity solutions
- ACT for unhoused populations with complex needs
- Integration with harm reduction and syringe services
- ACT for clients with medical comorbidities
- Working with clients experiencing chronic homelessness
- ACT in Tribal behavioral health systems
- ACT for clients with repeated ER utilization
- Behavioral health homes and ACT integration
- ACT within Medicaid managed care value-based contracts
- Gender-affirming care within ACT service delivery
- ACT for survivors of intimate partner violence
Module 14: Implementation Roadmap and Certification - Creating your 30-day ACT implementation timeline
- Self-assessment final audit submission process
- Completing the comprehensive fidelity dossier
- Preparing your program summary for leadership review
- Internal presentation of outcomes and next steps
- Submit for Certificate of Completion
- Review and feedback from The Art of Service assessors
- Certificate issuance and digital badge access
- Adding certification to LinkedIn and professional profiles
- Using certification in funding applications and contracts
- Sharing your success story with stakeholders
- Accessing the alumni network of ACT leaders
- Continued learning pathways and advanced credentials
- Renewal and recertification process every three years
- Next steps: program growth, replication, or research
- Daily team huddle checklist template
- Client visit log and service documentation form
- Mobile service scheduling matrix
- Emergency call routing protocol flowchart
- Client crisis plan template with escalation levels
- Medication delivery tracking sheet
- Service coordination log for external partners
- Team-wide whiteboard or digital dashboard setup
- Client progress dashboard with visual indicators
- Missed visit follow-up procedure
- Transportation coordination log and vehicle use policy
- Home visit safety protocol and check-in system
- Client identity verification and consent tracking
- Time allocation tracking: direct service vs. admin
- Daily productivity metrics and reporting
Module 6: Client Assessment and Intake Systems - Eligibility screening tool for new referrals
- Standardized intake interview guide
- Clinical severity assessment scale
- Functional assessment: ADLs, IADLs, and social supports
- Substance use screening using AUDIT and DAST
- PHQ-9, GAD-7, and trauma screening integration
- Violence risk assessment tools and safety planning
- Justice system involvement screening
- Homelessness and housing instability risk assessment
- Financial and benefits eligibility screening
- Client goal identification and prioritization matrix
- Consent documentation for ACT services
- Transition planning from inpatient to ACT
- Warm handoff protocols from ERs and jails
- Client orientation packet and service agreement
- Data entry standards into EHR or case management system
Module 7: Recovery Planning and Individualized Service Design - Person-centered planning: MAPS, PATH, and Circles of Support
- Recovery-oriented language guide for team use
- Goal-setting framework using SMART-R criteria
- Monthly client progress review template
- Barriers and facilitators chart for goal achievement
- Service plan integration with housing, employment, and education
- Developing individualized crisis prevention plans
- Linkage to supported employment and IPS models
- Housing First principles within ACT
- Coordination with Permanent Supportive Housing teams
- Legal, financial, and benefit needs integration
- Healthcare coordination: primary care and dental
- Nutrition, fitness, and wellness planning
- Spirituality and cultural identity in recovery
- Peer support session planning and tracking
- Review and revision of recovery plans every 90 days
Module 8: Data Management, Reporting, and Compliance - Data collection requirements for funding and audits
- Federal, state, and payer-specific reporting standards
- Confidentiality and HIPAA considerations in ACT
- Secure data sharing across multi-agency teams
- Electronic health record (EHR) integration strategies
- ACT-specific data fields and coding standards
- Monthly performance dashboards for leadership
- Tracking hospitalization rates and ER visits
- Client retention and discharge rate analysis
- Housing stability and employment outcome tracking
- Client satisfaction survey tools and frequency
- Incident reporting and adverse event documentation
- Quality assurance chart review process
- Aggregate data reporting to boards and funders
- Billing and service code accuracy for ACT visits
- Data privacy during home visits and mobile operations
Module 9: Stakeholder Engagement and System Integration - Building relationships with emergency departments
- Memorandums of understanding with hospitals
- Coordination with mobile crisis teams and crisis centers
- Partnerships with homeless shelters and drop-in centers
- Linkages to substance use treatment providers
- Collaboration with vocational rehabilitation agencies
- Engaging landlords and property managers
- Working with criminal justice and pretrial services
- Probation and parole officer communication protocols
- Jail diversion program integration
- School and vocational training coordination
- Family engagement policies and meeting structures
- Advocacy with Social Security and disability services
- Medicaid and managed care organization alignment
- Presenting ACT value to county and state officials
- Community advisory board formation and use
Module 10: Program Launch, Expansion, and Sustainability - Step-by-step ACT program startup checklist
- Needs assessment and gap analysis for your region
- Business case development for internal or external funding
- Grant writing for federal, state, and foundation sources
- Budgeting: staffing, vehicles, technology, and overhead
- Vehicle procurement, maintenance, and insurance
- Staff training curriculum and rollout timeline
- Pilot phase design and evaluation metrics
- Phased expansion based on client volume
- Scaling ACT to satellite or rural locations
- Blended models: ACT with telehealth augmentation
- Hybrid teams serving both ACT and lower-acuity clients
- Sustainability planning beyond startup grants
- Cost-benefit analysis for stakeholders
- Marketing the program to referral sources
- Public relations and community education toolkit
Module 11: Supervision, Training, and Team Development - Weekly clinical supervision structure and documentation
- Peer consultation models for complex cases
- Case conferences: format, frequency, and consent
- Critical incident debriefing procedures
- Continuing education requirements and tracking
- In-service training calendar and topics
- New hire orientation and competency checklist
- Clinical skill development pathways
- Feedback culture and constructive critique frameworks
- Team wellness and burnout prevention strategies
- Resilience training and mindfulness resources
- Leadership development for senior staff
- Succession planning for team supervisors
- Team retreats and morale-building activities
- Recognition systems and performance rewards
- Values-based team evaluations and alignment
Module 12: Quality Improvement and Continuous Evaluation - Establishing a Quality Improvement (QI) committee
- QI project selection based on fidelity and outcomes
- Data-driven decision making for program changes
- Cycle testing: Plan-Do-Study-Act (PDSA) framework
- Client feedback integration into service design
- Staff feedback surveys and psychological safety
- Process mapping of key workflows and bottlenecks
- Root cause analysis for service failures
- Performance improvement targets and timelines
- Dashboard monitoring and threshold alerts
- Annual program review and strategic update
- External evaluator engagement and reporting
- Accreditation preparation and documentation
- Aligning QI with agency-wide initiatives
- Publishing outcomes in behavioral health journals
- Presenting results at conferences and stakeholder meetings
Module 13: Advanced Applications and Special Populations - Adapting ACT for older adults with serious mental illness
- ACT for justice-involved individuals: core modifications
- Youth and emerging adult ACT: age-appropriate frameworks
- ACT for individuals with intellectual disabilities
- Culturally specific ACT: Latino, Black, Indigenous adaptations
- Rural ACT delivery: transportation and connectivity solutions
- ACT for unhoused populations with complex needs
- Integration with harm reduction and syringe services
- ACT for clients with medical comorbidities
- Working with clients experiencing chronic homelessness
- ACT in Tribal behavioral health systems
- ACT for clients with repeated ER utilization
- Behavioral health homes and ACT integration
- ACT within Medicaid managed care value-based contracts
- Gender-affirming care within ACT service delivery
- ACT for survivors of intimate partner violence
Module 14: Implementation Roadmap and Certification - Creating your 30-day ACT implementation timeline
- Self-assessment final audit submission process
- Completing the comprehensive fidelity dossier
- Preparing your program summary for leadership review
- Internal presentation of outcomes and next steps
- Submit for Certificate of Completion
- Review and feedback from The Art of Service assessors
- Certificate issuance and digital badge access
- Adding certification to LinkedIn and professional profiles
- Using certification in funding applications and contracts
- Sharing your success story with stakeholders
- Accessing the alumni network of ACT leaders
- Continued learning pathways and advanced credentials
- Renewal and recertification process every three years
- Next steps: program growth, replication, or research
- Person-centered planning: MAPS, PATH, and Circles of Support
- Recovery-oriented language guide for team use
- Goal-setting framework using SMART-R criteria
- Monthly client progress review template
- Barriers and facilitators chart for goal achievement
- Service plan integration with housing, employment, and education
- Developing individualized crisis prevention plans
- Linkage to supported employment and IPS models
- Housing First principles within ACT
- Coordination with Permanent Supportive Housing teams
- Legal, financial, and benefit needs integration
- Healthcare coordination: primary care and dental
- Nutrition, fitness, and wellness planning
- Spirituality and cultural identity in recovery
- Peer support session planning and tracking
- Review and revision of recovery plans every 90 days
Module 8: Data Management, Reporting, and Compliance - Data collection requirements for funding and audits
- Federal, state, and payer-specific reporting standards
- Confidentiality and HIPAA considerations in ACT
- Secure data sharing across multi-agency teams
- Electronic health record (EHR) integration strategies
- ACT-specific data fields and coding standards
- Monthly performance dashboards for leadership
- Tracking hospitalization rates and ER visits
- Client retention and discharge rate analysis
- Housing stability and employment outcome tracking
- Client satisfaction survey tools and frequency
- Incident reporting and adverse event documentation
- Quality assurance chart review process
- Aggregate data reporting to boards and funders
- Billing and service code accuracy for ACT visits
- Data privacy during home visits and mobile operations
Module 9: Stakeholder Engagement and System Integration - Building relationships with emergency departments
- Memorandums of understanding with hospitals
- Coordination with mobile crisis teams and crisis centers
- Partnerships with homeless shelters and drop-in centers
- Linkages to substance use treatment providers
- Collaboration with vocational rehabilitation agencies
- Engaging landlords and property managers
- Working with criminal justice and pretrial services
- Probation and parole officer communication protocols
- Jail diversion program integration
- School and vocational training coordination
- Family engagement policies and meeting structures
- Advocacy with Social Security and disability services
- Medicaid and managed care organization alignment
- Presenting ACT value to county and state officials
- Community advisory board formation and use
Module 10: Program Launch, Expansion, and Sustainability - Step-by-step ACT program startup checklist
- Needs assessment and gap analysis for your region
- Business case development for internal or external funding
- Grant writing for federal, state, and foundation sources
- Budgeting: staffing, vehicles, technology, and overhead
- Vehicle procurement, maintenance, and insurance
- Staff training curriculum and rollout timeline
- Pilot phase design and evaluation metrics
- Phased expansion based on client volume
- Scaling ACT to satellite or rural locations
- Blended models: ACT with telehealth augmentation
- Hybrid teams serving both ACT and lower-acuity clients
- Sustainability planning beyond startup grants
- Cost-benefit analysis for stakeholders
- Marketing the program to referral sources
- Public relations and community education toolkit
Module 11: Supervision, Training, and Team Development - Weekly clinical supervision structure and documentation
- Peer consultation models for complex cases
- Case conferences: format, frequency, and consent
- Critical incident debriefing procedures
- Continuing education requirements and tracking
- In-service training calendar and topics
- New hire orientation and competency checklist
- Clinical skill development pathways
- Feedback culture and constructive critique frameworks
- Team wellness and burnout prevention strategies
- Resilience training and mindfulness resources
- Leadership development for senior staff
- Succession planning for team supervisors
- Team retreats and morale-building activities
- Recognition systems and performance rewards
- Values-based team evaluations and alignment
Module 12: Quality Improvement and Continuous Evaluation - Establishing a Quality Improvement (QI) committee
- QI project selection based on fidelity and outcomes
- Data-driven decision making for program changes
- Cycle testing: Plan-Do-Study-Act (PDSA) framework
- Client feedback integration into service design
- Staff feedback surveys and psychological safety
- Process mapping of key workflows and bottlenecks
- Root cause analysis for service failures
- Performance improvement targets and timelines
- Dashboard monitoring and threshold alerts
- Annual program review and strategic update
- External evaluator engagement and reporting
- Accreditation preparation and documentation
- Aligning QI with agency-wide initiatives
- Publishing outcomes in behavioral health journals
- Presenting results at conferences and stakeholder meetings
Module 13: Advanced Applications and Special Populations - Adapting ACT for older adults with serious mental illness
- ACT for justice-involved individuals: core modifications
- Youth and emerging adult ACT: age-appropriate frameworks
- ACT for individuals with intellectual disabilities
- Culturally specific ACT: Latino, Black, Indigenous adaptations
- Rural ACT delivery: transportation and connectivity solutions
- ACT for unhoused populations with complex needs
- Integration with harm reduction and syringe services
- ACT for clients with medical comorbidities
- Working with clients experiencing chronic homelessness
- ACT in Tribal behavioral health systems
- ACT for clients with repeated ER utilization
- Behavioral health homes and ACT integration
- ACT within Medicaid managed care value-based contracts
- Gender-affirming care within ACT service delivery
- ACT for survivors of intimate partner violence
Module 14: Implementation Roadmap and Certification - Creating your 30-day ACT implementation timeline
- Self-assessment final audit submission process
- Completing the comprehensive fidelity dossier
- Preparing your program summary for leadership review
- Internal presentation of outcomes and next steps
- Submit for Certificate of Completion
- Review and feedback from The Art of Service assessors
- Certificate issuance and digital badge access
- Adding certification to LinkedIn and professional profiles
- Using certification in funding applications and contracts
- Sharing your success story with stakeholders
- Accessing the alumni network of ACT leaders
- Continued learning pathways and advanced credentials
- Renewal and recertification process every three years
- Next steps: program growth, replication, or research
- Building relationships with emergency departments
- Memorandums of understanding with hospitals
- Coordination with mobile crisis teams and crisis centers
- Partnerships with homeless shelters and drop-in centers
- Linkages to substance use treatment providers
- Collaboration with vocational rehabilitation agencies
- Engaging landlords and property managers
- Working with criminal justice and pretrial services
- Probation and parole officer communication protocols
- Jail diversion program integration
- School and vocational training coordination
- Family engagement policies and meeting structures
- Advocacy with Social Security and disability services
- Medicaid and managed care organization alignment
- Presenting ACT value to county and state officials
- Community advisory board formation and use
Module 10: Program Launch, Expansion, and Sustainability - Step-by-step ACT program startup checklist
- Needs assessment and gap analysis for your region
- Business case development for internal or external funding
- Grant writing for federal, state, and foundation sources
- Budgeting: staffing, vehicles, technology, and overhead
- Vehicle procurement, maintenance, and insurance
- Staff training curriculum and rollout timeline
- Pilot phase design and evaluation metrics
- Phased expansion based on client volume
- Scaling ACT to satellite or rural locations
- Blended models: ACT with telehealth augmentation
- Hybrid teams serving both ACT and lower-acuity clients
- Sustainability planning beyond startup grants
- Cost-benefit analysis for stakeholders
- Marketing the program to referral sources
- Public relations and community education toolkit
Module 11: Supervision, Training, and Team Development - Weekly clinical supervision structure and documentation
- Peer consultation models for complex cases
- Case conferences: format, frequency, and consent
- Critical incident debriefing procedures
- Continuing education requirements and tracking
- In-service training calendar and topics
- New hire orientation and competency checklist
- Clinical skill development pathways
- Feedback culture and constructive critique frameworks
- Team wellness and burnout prevention strategies
- Resilience training and mindfulness resources
- Leadership development for senior staff
- Succession planning for team supervisors
- Team retreats and morale-building activities
- Recognition systems and performance rewards
- Values-based team evaluations and alignment
Module 12: Quality Improvement and Continuous Evaluation - Establishing a Quality Improvement (QI) committee
- QI project selection based on fidelity and outcomes
- Data-driven decision making for program changes
- Cycle testing: Plan-Do-Study-Act (PDSA) framework
- Client feedback integration into service design
- Staff feedback surveys and psychological safety
- Process mapping of key workflows and bottlenecks
- Root cause analysis for service failures
- Performance improvement targets and timelines
- Dashboard monitoring and threshold alerts
- Annual program review and strategic update
- External evaluator engagement and reporting
- Accreditation preparation and documentation
- Aligning QI with agency-wide initiatives
- Publishing outcomes in behavioral health journals
- Presenting results at conferences and stakeholder meetings
Module 13: Advanced Applications and Special Populations - Adapting ACT for older adults with serious mental illness
- ACT for justice-involved individuals: core modifications
- Youth and emerging adult ACT: age-appropriate frameworks
- ACT for individuals with intellectual disabilities
- Culturally specific ACT: Latino, Black, Indigenous adaptations
- Rural ACT delivery: transportation and connectivity solutions
- ACT for unhoused populations with complex needs
- Integration with harm reduction and syringe services
- ACT for clients with medical comorbidities
- Working with clients experiencing chronic homelessness
- ACT in Tribal behavioral health systems
- ACT for clients with repeated ER utilization
- Behavioral health homes and ACT integration
- ACT within Medicaid managed care value-based contracts
- Gender-affirming care within ACT service delivery
- ACT for survivors of intimate partner violence
Module 14: Implementation Roadmap and Certification - Creating your 30-day ACT implementation timeline
- Self-assessment final audit submission process
- Completing the comprehensive fidelity dossier
- Preparing your program summary for leadership review
- Internal presentation of outcomes and next steps
- Submit for Certificate of Completion
- Review and feedback from The Art of Service assessors
- Certificate issuance and digital badge access
- Adding certification to LinkedIn and professional profiles
- Using certification in funding applications and contracts
- Sharing your success story with stakeholders
- Accessing the alumni network of ACT leaders
- Continued learning pathways and advanced credentials
- Renewal and recertification process every three years
- Next steps: program growth, replication, or research
- Weekly clinical supervision structure and documentation
- Peer consultation models for complex cases
- Case conferences: format, frequency, and consent
- Critical incident debriefing procedures
- Continuing education requirements and tracking
- In-service training calendar and topics
- New hire orientation and competency checklist
- Clinical skill development pathways
- Feedback culture and constructive critique frameworks
- Team wellness and burnout prevention strategies
- Resilience training and mindfulness resources
- Leadership development for senior staff
- Succession planning for team supervisors
- Team retreats and morale-building activities
- Recognition systems and performance rewards
- Values-based team evaluations and alignment
Module 12: Quality Improvement and Continuous Evaluation - Establishing a Quality Improvement (QI) committee
- QI project selection based on fidelity and outcomes
- Data-driven decision making for program changes
- Cycle testing: Plan-Do-Study-Act (PDSA) framework
- Client feedback integration into service design
- Staff feedback surveys and psychological safety
- Process mapping of key workflows and bottlenecks
- Root cause analysis for service failures
- Performance improvement targets and timelines
- Dashboard monitoring and threshold alerts
- Annual program review and strategic update
- External evaluator engagement and reporting
- Accreditation preparation and documentation
- Aligning QI with agency-wide initiatives
- Publishing outcomes in behavioral health journals
- Presenting results at conferences and stakeholder meetings
Module 13: Advanced Applications and Special Populations - Adapting ACT for older adults with serious mental illness
- ACT for justice-involved individuals: core modifications
- Youth and emerging adult ACT: age-appropriate frameworks
- ACT for individuals with intellectual disabilities
- Culturally specific ACT: Latino, Black, Indigenous adaptations
- Rural ACT delivery: transportation and connectivity solutions
- ACT for unhoused populations with complex needs
- Integration with harm reduction and syringe services
- ACT for clients with medical comorbidities
- Working with clients experiencing chronic homelessness
- ACT in Tribal behavioral health systems
- ACT for clients with repeated ER utilization
- Behavioral health homes and ACT integration
- ACT within Medicaid managed care value-based contracts
- Gender-affirming care within ACT service delivery
- ACT for survivors of intimate partner violence
Module 14: Implementation Roadmap and Certification - Creating your 30-day ACT implementation timeline
- Self-assessment final audit submission process
- Completing the comprehensive fidelity dossier
- Preparing your program summary for leadership review
- Internal presentation of outcomes and next steps
- Submit for Certificate of Completion
- Review and feedback from The Art of Service assessors
- Certificate issuance and digital badge access
- Adding certification to LinkedIn and professional profiles
- Using certification in funding applications and contracts
- Sharing your success story with stakeholders
- Accessing the alumni network of ACT leaders
- Continued learning pathways and advanced credentials
- Renewal and recertification process every three years
- Next steps: program growth, replication, or research
- Adapting ACT for older adults with serious mental illness
- ACT for justice-involved individuals: core modifications
- Youth and emerging adult ACT: age-appropriate frameworks
- ACT for individuals with intellectual disabilities
- Culturally specific ACT: Latino, Black, Indigenous adaptations
- Rural ACT delivery: transportation and connectivity solutions
- ACT for unhoused populations with complex needs
- Integration with harm reduction and syringe services
- ACT for clients with medical comorbidities
- Working with clients experiencing chronic homelessness
- ACT in Tribal behavioral health systems
- ACT for clients with repeated ER utilization
- Behavioral health homes and ACT integration
- ACT within Medicaid managed care value-based contracts
- Gender-affirming care within ACT service delivery
- ACT for survivors of intimate partner violence