Skip to main content
Baldrige Performance Excellence Program Training and Certification Preparation Course

Baldrige Performance Excellence Program Training and Certification Preparation Course

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Baldrige Performance Excellence Program Training and Certification Preparation Course

Welcome to the comprehensive Baldrige Performance Excellence Program Training and Certification Preparation Course. This extensive course is designed to equip participants with the knowledge, skills, and expertise required to excel in performance excellence and achieve certification from The Art of Service.



Course Overview

This interactive and engaging course is structured into 7 comprehensive modules, covering over 80 topics related to the Baldrige Performance Excellence Program. Participants will gain a deep understanding of the Baldrige framework, its criteria, and the application process.



Course Curriculum

Module 1: Introduction to the Baldrige Performance Excellence Program

  • Overview of the Baldrige Program
  • History and Evolution of the Baldrige Program
  • Benefits of the Baldrige Program
  • Key Concepts and Principles
  • Understanding the Baldrige Criteria

Module 2: Leadership (Category 1)

  • Senior Leadership (1.1)
  • Governance and Societal Responsibilities (1.2)
  • Understanding the Role of Leadership in Performance Excellence
  • Best Practices in Leadership
  • Case Studies: Effective Leadership in Baldrige Award Winners

Module 3: Strategy (Category 2)

  • Strategy Development (2.1)
  • Strategy Implementation (2.2)
  • Understanding the Role of Strategy in Performance Excellence
  • Best Practices in Strategy Development and Implementation
  • Case Studies: Effective Strategy in Baldrige Award Winners

Module 4: Customers (Category 3)

  • Customer Engagement (3.1)
  • Customer Voice (3.2)
  • Understanding Customer Needs and Expectations
  • Best Practices in Customer Engagement
  • Case Studies: Effective Customer Engagement in Baldrige Award Winners

Module 5: Measurement, Analysis, and Knowledge Management (Category 4)

  • Measurement, Analysis, and Improvement of Organizational Performance (4.1)
  • Information and Knowledge Management (4.2)
  • Understanding the Role of Data and Information in Performance Excellence
  • Best Practices in Measurement, Analysis, and Knowledge Management
  • Case Studies: Effective Use of Data and Information in Baldrige Award Winners

Module 6: Workforce (Category 5)

  • Workforce Environment (5.1)
  • Workforce Engagement (5.2)
  • Understanding the Role of Workforce in Performance Excellence
  • Best Practices in Workforce Engagement
  • Case Studies: Effective Workforce Engagement in Baldrige Award Winners

Module 7: Operations (Category 6) and Results (Category 7)

  • Work Processes (6.1)
  • Operational Effectiveness (6.2)
  • Product and Process Outcomes (7.1)
  • Customer-Focused Outcomes (7.2)
  • Workforce-Focused Outcomes (7.3)
  • Leadership and Governance Outcomes (7.4)
  • Financial and Market Outcomes (7.5)
  • Understanding the Role of Operations and Results in Performance Excellence
  • Best Practices in Operations and Results
  • Case Studies: Effective Operations and Results in Baldrige Award Winners


Course Features

This comprehensive course offers a range of features to support participant learning, including:

  • Interactive and Engaging Content: Bite-sized lessons, videos, and quizzes to keep participants engaged
  • Practical and Real-World Applications: Case studies and examples from Baldrige Award winners
  • Expert Instructors: Experienced professionals with expertise in performance excellence
  • Certification: Participants receive a certificate upon completion, issued by The Art of Service
  • Flexible Learning: Self-paced learning with lifetime access to course materials
  • User-Friendly and Mobile-Accessible: Course materials are accessible on a range of devices
  • Community-Driven: Participants can connect with peers and instructors through discussion forums
  • Actionable Insights: Participants gain practical knowledge and skills to improve performance excellence
  • Hands-On Projects: Participants apply learning through practical projects and case studies
  • Gamification and Progress Tracking: Participants can track progress and earn badges and rewards


What to Expect

Upon completing this comprehensive course, participants will:

  • Gain a deep understanding of the Baldrige Performance Excellence Program and its criteria
  • Develop the skills and knowledge required to achieve performance excellence
  • Be able to apply the Baldrige framework to their organization
  • Receive a certificate upon completion, issued by The Art of Service
Join this comprehensive course to gain the knowledge, skills, and expertise required to excel in performance excellence and achieve certification from The Art of Service.

,
!