Description

A focused course, tailored for you

The 24/7 Bank Corporate Security Operations Playbook

How a corporate security operations lead at a US regional bank runs branches, ATMs, headquarters and sponsored venues on one consolidated picture, with the metrics pack the operational risk committee actually reads.

A 03:47 vestibule alarm at one downtown branch should not require three different consoles, two phone trees and a Monday morning post-mortem to answer whether the same gap exists across 2,200 branches, the ATMs in the same metro and the sponsored arena hosting a Friday game.

$199 one-time

Tailored to your situation. Access within 24 hours. 30-day money-back.

Includes a hand-built implementation playbook delivered alongside course access, generated for your specific situation.

Why this course

Corporate security operations at a US regional bank carries an unusual operating footprint: thousands of branches and ATMs across multiple states, a corporate headquarters and regional hub buildings, executive residences and travel coverage, sponsored venues including stadiums and arenas, plus the special-event security work that comes with sponsorships. The operational risk committee wants one metrics pack that maps cleanly to OCC heightened standards on operational risk and to FFIEC physical security guidance. The vendor guard force lives in another reporting line. Internal audit pulls samples from incident logs every quarter. Branch managers escalate alarm fatigue. The role lives at the intersection of consolidated 24/7 console operations, programme governance, regulator-facing reporting and the executive protection calendar. The course teaches that role end to end, with worked artefacts at every step.

What you walk away with

Design a single consolidated 24/7 console picture that covers branches, ATMs, headquarters, executive residences and sponsored venues, replacing the three-console hand-off problem.
Run a documented branch and ATM alarm triage playbook that separates real events from sensor noise inside a defined response window, with audit-ready evidence per incident.
Stand up an executive protection coordination cadence that ties travel, residence coverage and event coverage into one weekly operating rhythm.
Deliver special-event and sponsored-venue security with a repeatable run-of-show package, including pre-event walkthrough, command-post setup and post-event debrief.
Produce a vendor guard force performance pack with response-time, post-coverage and incident-quality metrics that survives quarterly internal audit sampling.
Ship a quarterly operational risk committee metrics pack that maps directly to OCC heightened standards and FFIEC physical security guidance, with one slide per control area.

The 12 modules

Module 1. The consolidated 24/7 console picture for a regional bank

Designs the single operating picture that replaces the three-console hand-off. Covers feed inventory across branch alarms, ATM tamper sensors, headquarters access control, executive residence systems, sponsored venue command posts and vendor guard dispatch. Includes the console layout, the operator role definitions, the shift change script and the daily situation report template the corporate security director reads at 08:00.

Module 2. Branch and ATM physical alarm triage at scale

Builds the triage playbook for a bank running thousands of branches and ATMs. Covers the alarm taxonomy, the false-positive disposition codes, the dispatch decision tree for vestibule motion versus glass-break versus duress, the night console escalation thresholds and the audit-ready incident record. Includes the worked vestibule-alarm example, end to end, that the operational risk committee asks about.

Module 3. Executive protection coordination as an operating rhythm

Turns executive protection from event-driven into a weekly operating rhythm. Covers the principal travel calendar intake, the residence coverage schedule, the event security request workflow, the secure transport coordination with corporate aviation and ground, and the weekly EP situation report. Includes the cadence document that ties the EP team into the 24/7 console without bleeding the console into private calendars.

Module 4. Special-event and sponsored-venue security

The run-of-show package for sponsored venues including stadiums, arenas and corporate-hosted events. Covers the pre-event walkthrough checklist, the command-post setup, the radio and credential plan, the medical and crowd-flow coordination with the venue operator, the integration with the local law enforcement liaison and the post-event debrief that feeds the next event. Specific to the bank's sponsorship calendar.

Module 5. Vendor guard force performance management

Replaces three spreadsheets with one performance pack. Covers post-coverage compliance, response-time-to-dispatch on alarms, incident quality scoring on guard reports, training currency tracking and the quarterly business review template the guard force account manager actually engages with. Includes the contract clauses that make the metrics enforceable when performance slips.

Module 6. Insider and workplace violence prevention programme operations

The operational side of the threat assessment programme: intake forms from HR and ethics, the case management workflow, the multi-disciplinary review cadence, the protective intelligence monitoring discipline, and the documentation standard that holds up if a case escalates to law enforcement. Covers the line between corporate security and HR ownership without letting cases fall in the gap.

Module 7. Investigations workflow inside corporate security

How physical security investigations are intaken, prioritised, worked and closed without colliding with internal audit, fraud or legal. Covers the case-opening criteria, the evidence chain-of-custody discipline for camera footage and access control logs, the interview documentation standard and the case closeout package the general counsel can read in five minutes. Includes the referral path to law enforcement.

Module 8. Travel security and global incident monitoring

The travel security operating model for principals, IT staff and field associates. Covers the pre-trip risk brief workflow, the in-country check-in cadence, the global incident monitoring feed that the 24/7 console watches, the duty-of-care escalation path during a developing incident and the post-trip after-action template. Includes the integration with the corporate travel system without owning it.

Module 9. Physical access control governance for headquarters and hub buildings

The governance layer over the card access programme: badge issuance and revocation discipline, contractor access workflows, sensitive-area dual-control rules, tailgating detection on the cameras and the quarterly access recertification that internal audit pulls samples from. Covers the integration between the access system, HRIS for joiner-mover-leaver, and the corporate security exception register.

Module 10. Mapping the programme to OCC heightened standards and FFIEC guidance

The regulator-facing crosswalk. Covers the relevant OCC heightened standards expectations for operational risk including the physical security domain, the FFIEC physical security guidance touchpoints, and the documentation set that demonstrates the programme is running. Includes the one-page control narrative per area that the operational risk function can lift into its risk and control self-assessment without rewriting.

Module 11. The quarterly operational risk committee metrics pack

The deck the operational risk committee actually reads. Covers the executive summary slide, the branch incident heat map, the ATM tamper trend, the executive protection coverage measure, the special-event security scorecard, the guard force performance line and the open-action register with owners and dates. Includes the narrative script for the corporate security director presenting it and the appendix slides for the questions that always come.

Module 12. Internal audit and external assessment readiness

How to be ready every quarter without standing up a project. Covers the evidence vault structure, the standing list of artefacts internal audit always asks for, the sampling response discipline, the issue management workflow when a finding lands and the after-action loop that closes findings before the next cycle. Includes the readiness self-check the operations lead runs the week before audit fieldwork starts.

How this addresses your situation

Specific modules that map to what you said you are dealing with.

Module 1 (consolidated console) replaces the three-console hand-off that creates the 06:30 to 08:00 reconstruction gap on the vestibule alarm.

Modules 2 and 5 (alarm triage plus vendor guard force) together close the response-time-to-dispatch question internal audit pulls samples on.

Modules 10 and 11 (OCC and FFIEC crosswalk plus quarterly committee pack) give the operational risk function a programme narrative it can lift straight into the risk and control self-assessment.

Modules 3 and 4 (executive protection plus sponsored-venue security) give the bank's sponsorship calendar a documented operating rhythm rather than event-by-event scramble.

What you get with this course

Twelve written modules with worked examples drawn from a US regional bank's corporate security operations footprint.
Downloadable templates for every module: console layout, alarm triage playbook, EP cadence document, sponsored-venue run-of-show, guard force performance pack, OCC and FFIEC crosswalk, operational risk committee deck and audit readiness checklist.
The hand-built implementation playbook tailored to your specific branch count, metro footprint, sponsored venue mix and vendor guard force structure.
Lifetime access in the Art of Service learning environment.

What you will have in hand by Day 1, Week 1, Month 1

Within 24 hours: full course access in the Art of Service learning environment, plus the hand-built implementation playbook delivered alongside it.

Week 1: modules 1 and 2 land the consolidated console design and the alarm triage playbook.

Weeks 2 to 4: modules 3 through 6 build the executive protection cadence, sponsored-venue run-of-show, vendor guard force pack and threat assessment intake.

Weeks 5 to 8: modules 7 through 9 close investigations, travel security and physical access governance.

Weeks 9 to 12: modules 10 through 12 deliver the regulator crosswalk, the quarterly operational risk committee pack and the audit readiness discipline.

Before and after

Before

A 03:47 vestibule alarm at one downtown branch triggers three consoles, two phone trees and a Monday morning reconstruction effort that still cannot tell the operational risk committee whether the same gap exists across the other 2,200 branches, the ATMs in the same metro and the sponsored arena hosting a Friday game.

After

The same alarm lands on one consolidated console with a documented triage decision in minutes, a logged dispatch with an audit-ready record, a queryable answer to the cross-portfolio question by 08:00, and a quarterly metrics pack the operational risk committee reads without follow-up questions.

What happens if you do not address this

Without a consolidated picture and a documented triage discipline, the next regulator examination finds the gap before the operational risk committee does, the next sponsored-venue incident becomes a press story, and the vendor guard force performance question becomes an enforcement matter rather than a contract conversation.

Who it is for

A corporate security operations lead, senior analyst or manager inside a US regional bank's corporate security or asset protection function. The person who owns the 24/7 console, the branch and ATM alarm triage playbook, the special-event security calendar for sponsored venues, the vendor guard force performance reporting, and the metrics pack that lands in the operational risk committee. Sits between corporate security leadership, internal audit, the operational risk function, branch operations, facilities, and the vendor guard force.

Who this is NOT for. This is not for cybersecurity SOC analysts handling network alerts, and it is not for retail loss prevention investigators chasing card fraud. It is the physical and corporate security operations role: alarm triage, guard force, executive protection coordination, venue security, regulator-facing physical security reporting. If your shift sheet says SIEM, this is the wrong course.

How it arrives

Text-based course in the Art of Service learning environment, plus downloadable templates and worked examples for every module, plus the hand-built implementation playbook delivered alongside course access.

Time investment. Around three to four hours per module. Twelve modules total. Designed to be worked through one module per week alongside a full corporate security operations workload, with the templates usable from week one.

Why $199 is the right number

ASIS certification material covers the corporate security profession broadly, but does not give a US regional bank specific operating model across branches, ATMs, sponsored venues and the OCC and FFIEC reporting frame. Generic operational risk training covers the committee framing but not the physical security domain. This course is the operating model for the corporate security operations desk at a US regional bank, with the templates and the regulator crosswalk built in.

FAQ

Does this assume a specific access control system or alarm vendor?

No. The console design and the triage playbook are vendor-neutral. Worked examples cover the common patterns across the major access control and alarm platforms a US regional bank typically runs.

Is this for the cyber SOC or the physical security operations function?

Physical and corporate security operations only. Cyber SOC work is a different discipline and a different course.

How tailored is the implementation playbook?

The playbook is hand-built per buyer. It reflects your specific branch count, metro footprint, sponsored venue mix and vendor guard force structure, not a generic template with the name swapped.

Can the templates be used inside the bank without rework?

Yes. The console layout, triage playbook, OCC and FFIEC crosswalk and operational risk committee deck are designed to be adopted with brand styling and internal terminology overlaid, not rewritten.

30-day money-back guarantee. If after a week of working through the materials this is not what you needed, reply to the receipt email and a full refund is processed. No questions, no forms.

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.