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The Art of Service Standard Requirements Self Assessments

Banking BPO services Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Banking BPO services Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Banking BPO services Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Banking BPO services related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Banking BPO services specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Banking BPO services Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 652 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Banking BPO services improvements can be made.

Examples; 10 of the 652 standard requirements:

  1. At what point will vulnerability assessments be performed once Banking BPO services is put into production (e.g., ongoing Risk Management after implementation)?

  2. What stupid rule would we most like to kill?

  3. Implementation Planning- is a pilot needed to test the changes before a full roll out occurs?

  4. How do we Improve Banking BPO services service perception, and satisfaction?

  5. What are the expected benefits of Banking BPO services to the stakeholder?

  6. Have all non-recommended alternatives been analyzed in sufficient detail?

  7. What is Tricky About This?

  8. How do you identify the kinds of information that you will need?

  9. What are all of our Banking BPO services domains and what do they do?

  10. What is an unallowable cost?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Banking BPO services book in PDF containing 652 requirements, which criteria correspond to the criteria in...

Your Banking BPO services self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Banking BPO services Self-Assessment and Scorecard you will develop a clear picture of which Banking BPO services areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Banking BPO services Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Banking BPO services projects with the 62 implementation resources:

  • 62 step-by-step Banking BPO services Project Management Form Templates covering over 6000 Banking BPO services project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Is there a formal set of procedures supporting Stakeholder Management?

  2. Milestone List: Can you derive how soon can the whole Banking BPO services project finish?

  3. Communications Management Plan: How will the person responsible for executing the communication item be notified?

  4. Requirements Management Plan: Who is responsible for quantifying the Banking BPO services project requirements?

  5. Cost Management Plan: Is it possible to track all classes of Banking BPO services project work (e.g. scheduled, un-scheduled, defect repair, etc.)?

  6. Team Directory: Where will the product be used and/or delivered or built when appropriate?

  7. Stakeholder Management Plan: Are the results of quality assurance reviews provided to affected groups & individuals?

  8. Requirements Management Plan: Did you avoid subjective, flowery or non-specific statements?

  9. Source Selection Criteria: Are types/quantities of material, facilities appropriate?

  10. Probability and Impact Assessment: Monitoring of the overall Banking BPO services project status Ð are there any changes in the Banking BPO services project that can effect and cause new possible risks?

 
Step-by-step and complete Banking BPO services Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Banking BPO services project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Banking BPO services project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Banking BPO services project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Banking BPO services project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Banking BPO services project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Banking BPO services project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Banking BPO services project with this in-depth Banking BPO services Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Banking BPO services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Banking BPO services and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Banking BPO services investments work better.

This Banking BPO services All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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