Skip to main content
Building a World-Class HR Shared Service Center; A Step-by-Step Guide to Design, Implementation, and Optimization

Building a World-Class HR Shared Service Center; A Step-by-Step Guide to Design, Implementation, and Optimization

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Building a World-Class HR Shared Service Center: A Step-by-Step Guide to Design, Implementation, and Optimization



Course Overview

This comprehensive course is designed to equip HR professionals with the knowledge and skills necessary to design, implement, and optimize a world-class HR Shared Service Center (SSC). Through interactive and engaging lessons, participants will learn the key concepts, best practices, and practical strategies for creating an efficient and effective HR SSC that meets the needs of their organization.



Course Objectives

  • Understand the concept and benefits of an HR Shared Service Center
  • Design an HR SSC that aligns with organizational goals and objectives
  • Implement an HR SSC that meets the needs of employees, managers, and the organization
  • Optimize HR SSC processes and operations for maximum efficiency and effectiveness
  • Measure and evaluate the performance of the HR SSC


Course Outline

Module 1: Introduction to HR Shared Service Centers

  • Defining HR Shared Service Centers
  • Benefits of HR SSCs
  • Key components of an HR SSC
  • Case studies: successful HR SSC implementations

Module 2: Designing an HR SSC

  • Aligning the HR SSC with organizational goals and objectives
  • Defining the scope of services for the HR SSC
  • Designing the HR SSC organizational structure
  • Developing an HR SSC business case

Module 3: Implementing an HR SSC

  • Developing an implementation plan
  • Establishing HR SSC processes and procedures
  • Training HR SSC staff
  • Communicating the HR SSC to employees and managers

Module 4: HR SSC Processes and Operations

  • Employee data management
  • Benefits administration
  • Payroll processing
  • Time-off management
  • Performance management

Module 5: HR SSC Technology and Systems

  • HR SSC technology options
  • Implementing HR SSC systems
  • Integrating HR SSC systems with existing HR systems
  • Ensuring data security and compliance

Module 6: Measuring and Evaluating HR SSC Performance

  • Defining HR SSC metrics and benchmarks
  • Developing an HR SSC dashboard
  • Conducting regular HR SSC audits and assessments
  • Continuously improving HR SSC processes and operations

Module 7: Optimizing HR SSC Processes and Operations

  • Streamlining HR SSC processes
  • Improving HR SSC customer service
  • Enhancing HR SSC employee engagement
  • Reducing HR SSC costs

Module 8: HR SSC Change Management and Communication

  • Developing an HR SSC change management plan
  • Communicating HR SSC changes to employees and managers
  • Building HR SSC stakeholder support
  • Managing HR SSC resistance to change

Module 9: HR SSC Governance and Compliance

  • Establishing HR SSC governance structures
  • Ensuring HR SSC compliance with laws and regulations
  • Developing HR SSC policies and procedures
  • Conducting regular HR SSC risk assessments

Module 10: HR SSC Future-Proofing and Innovation

  • Identifying HR SSC future trends and challenges
  • Developing an HR SSC innovation strategy
  • Implementing HR SSC emerging technologies
  • Building an HR SSC culture of innovation


Certificate of Completion

Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service.



Course Features

  • Interactive and engaging lessons
  • Comprehensive and up-to-date content
  • Practical and real-world applications
  • Expert instructors with extensive HR SSC experience
  • Flexible learning options, including online and mobile access
  • User-friendly and intuitive course platform
  • Community-driven discussion forums and support
  • Actionable insights and hands-on projects
  • Bite-sized lessons and flexible pacing
  • Lifetime access to course materials and updates
  • Gamification and progress tracking features
,
!