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Building and Optimizing HR Shared Service Centers; A Step-by-Step Guide

Building and Optimizing HR Shared Service Centers; A Step-by-Step Guide

$199.00
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Building and Optimizing HR Shared Service Centers: A Step-by-Step Guide



Course Overview

This comprehensive course is designed to provide HR professionals with the knowledge and skills necessary to build and optimize HR Shared Service Centers. Through interactive lessons, real-world examples, and hands-on projects, participants will gain a deep understanding of the key concepts, strategies, and best practices for creating efficient and effective HR Shared Service Centers.



Course Objectives

  • Understand the concept and benefits of HR Shared Service Centers
  • Develop a business case for implementing an HR Shared Service Center
  • Design and implement an HR Shared Service Center model
  • Optimize HR processes and services for delivery through the Shared Service Center
  • Measure and evaluate the performance of the HR Shared Service Center
  • Develop a plan for continuous improvement and sustainability


Course Outline

Module 1: Introduction to HR Shared Service Centers

  • Defining HR Shared Service Centers
  • Benefits of HR Shared Service Centers
  • Key components of an HR Shared Service Center
  • Case studies: successful HR Shared Service Center implementations

Module 2: Building the Business Case for an HR Shared Service Center

  • Identifying the need for an HR Shared Service Center
  • Conducting a feasibility study
  • Developing a business case and ROI analysis
  • Presentation and approval of the business case

Module 3: Designing the HR Shared Service Center Model

  • Defining the scope of services
  • Developing a service delivery model
  • Designing the organizational structure
  • Defining roles and responsibilities

Module 4: Implementing the HR Shared Service Center

  • Developing an implementation plan
  • Establishing a project team
  • Configuring technology and infrastructure
  • Training and development of staff

Module 5: Optimizing HR Processes and Services

  • Identifying opportunities for process improvement
  • Designing and implementing new processes
  • Developing service level agreements (SLAs)
  • Establishing key performance indicators (KPIs)

Module 6: Measuring and Evaluating Performance

  • Developing a performance measurement framework
  • Establishing metrics and benchmarks
  • Conducting regular performance reviews
  • Identifying areas for improvement

Module 7: Continuous Improvement and Sustainability

  • Developing a continuous improvement plan
  • Establishing a governance structure
  • Ensuring ongoing training and development
  • Managing change and stakeholder engagement

Module 8: Technology and Infrastructure

  • Overview of HR technology options
  • Configuring HR systems and infrastructure
  • Integrating HR systems with other business systems
  • Ensuring data security and compliance

Module 9: Change Management and Communication

  • Developing a change management plan
  • Establishing a communication strategy
  • Engaging stakeholders and employees
  • Managing resistance to change

Module 10: Project Management and Implementation

  • Developing a project management plan
  • Establishing a project team and roles
  • Managing project timelines and budgets
  • Ensuring quality and risk management


Certificate of Completion

Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service.



Course Features

  • Interactive and engaging lessons
  • Comprehensive and up-to-date content
  • Personalized learning experience
  • Expert instructors with real-world experience
  • Practical and actionable insights
  • Hands-on projects and activities
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven discussion forums
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