Skip to main content
Business Agility in Business Process Redesign

Business Agility in Business Process Redesign

$251.00
Toolkit Included:
Includes a practical, ready-to-use toolkit containing implementation templates, worksheets, checklists, and decision-support materials used to accelerate real-world application and reduce setup time.
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Adding to cart… The item has been added

What does the Business Agility in Business Process Redesign course cover?

Business Agility in Business Process Redesign is covered here in 8 modules: Strategic Alignment and Scope Definition, Stakeholder Engagement and Change Governance, Process Discovery and Performance Baseline and 5 more. The outline lists 48 specific topics, opening with decide whether to initiate redesign from customer journey gaps or internal performance bottlenecks, weighing speed against strategic impact.

How do you approach Business Agility in Business Process Redesign step by step?

The work is sequenced in 8 stages. It starts with Strategic Alignment and Scope Definition, moves through Stakeholder Engagement and Change Governance and Process Discovery and Performance Baseline, and ends at Risk Management and Compliance Integration. Each stage carries its own topic list, so the sequence is followed rather than summarised.

What is in Module 1 of the Business Agility in Business Process Redesign course?

Module 1 is Strategic Alignment and Scope Definition. It works through decide whether to initiate redesign from customer journey gaps or internal performance bottlenecks, weighing speed against strategic impact., establish governance boundaries for cross-functional process ownership when business units resist centralized control., select which end-to-end processes to prioritize based on financial exposure, compliance risk, and customer satisfaction metrics. and 3 more.

How is the Business Agility in Business Process Redesign course delivered?

The Business Agility in Business Process Redesign course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.

How much does the Business Agility in Business Process Redesign course cost?

The Business Agility in Business Process Redesign course is $250 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.

Closely related courses: Agile Processes in Business Process Redesign, Agile Methodologies in Business Process Redesign, Agile Methods in Business Process Redesign, Process Transformation Process Redesign in Business.

More answers: what you get with every course, refund policy, all help answers.

This curriculum spans the equivalent of a multi-workshop organizational transformation program, addressing the technical, governance, and behavioral challenges of redesigning mission-critical processes in regulated, cross-functional environments.

Module 1: Strategic Alignment and Scope Definition

  • Decide whether to initiate redesign from customer journey gaps or internal performance bottlenecks, weighing speed against strategic impact.
  • Establish governance boundaries for cross-functional process ownership when business units resist centralized control.
  • Select which end-to-end processes to prioritize based on financial exposure, compliance risk, and customer satisfaction metrics.
  • Negotiate scope inclusion/exclusion with stakeholders when legacy integration dependencies conflict with agility goals.
  • Define success criteria that balance quantitative KPIs (e.g., cycle time) with qualitative outcomes (e.g., employee adoption).
  • Document as-is process variability across regions or divisions before standardization, preserving necessary local adaptations.

Module 2: Stakeholder Engagement and Change Governance

  • Design escalation paths for resolving conflicts between process owners and functional managers during redesign workshops.
  • Implement a rotating change agent network to maintain momentum without overburdening frontline staff.
  • Choose between top-down mandate and co-creation models based on organizational readiness and union constraints.
  • Integrate legal and compliance representatives early when redesigning processes involving personal data or regulated transactions.
  • Manage shadow IT usage by assessing workarounds as inputs rather than violations during process discovery.
  • Establish decision rights for approving process variants when local regulations require operational deviations.

Module 3: Process Discovery and Performance Baseline

  • Deploy process mining tools selectively based on system log availability, avoiding initiatives where ERP data is fragmented.
  • Validate automated discovery outputs with manual walkthroughs to correct for system exceptions not captured in logs.
  • Quantify rework loops and handoff delays using timestamp analysis, distinguishing between technical and behavioral root causes.
  • Map informal communication channels (e.g., WhatsApp, email) that supplement formal workflows but create audit risks.
  • Decide whether to baseline performance using historical data or controlled observation when data quality is suspect.
  • Classify process deviations as defects or legitimate adaptations based on frequency, risk, and business outcome impact.

Module 4: Agile Process Redesign Techniques

  • Apply sprint-based prototyping to high-variability processes, using minimum viable process (MVP) iterations instead of full redesign.
  • Balance standardization with configurability when designing templates for global processes with regional variations.
  • Introduce parallel workflow testing by running legacy and redesigned processes concurrently for critical operations.
  • Use role-based simulation to identify handoff breakdowns before deploying redesigned approval chains.
  • Embed control points in redesigned workflows to maintain auditability without introducing bureaucratic delays.
  • Decouple automation candidates from manual steps during redesign to enable phased technology rollout.

Module 5: Technology Integration and Automation Readiness

  • Assess API maturity of core systems before initiating robotic process automation to avoid brittle bot deployments.
  • Define data ownership rules for shared process data when integrating cloud-based workflow tools with on-premise ERP.
  • Delay low-code platform adoption if existing IT governance lacks version control and deployment audit standards.
  • Structure exception handling protocols for automated processes to prevent operational paralysis during system failures.
  • Classify processes for automation based on rule stability, not just volume, to avoid costly maintenance cycles.
  • Integrate human-in-the-loop checkpoints for high-risk decisions even in otherwise automated workflows.

Module 6: Performance Measurement and Feedback Loops

  • Select leading indicators (e.g., first-pass yield) over lagging metrics (e.g., monthly cost) to enable real-time course correction.
  • Implement balanced scorecards that link process performance to business outcomes, not just efficiency gains.
  • Design feedback mechanisms from frontline staff that capture usability issues without creating reporting overhead.
  • Adjust target metrics quarterly to prevent gaming behaviors when incentives misalign with process intent.
  • Use control charts to distinguish normal process variation from systemic issues requiring intervention.
  • Expose process performance data in operational dashboards while enforcing role-based access to sensitive metrics.

Module 7: Scaling and Sustaining Business Agility

  • Establish a process governance council with rotating membership to prevent siloed decision-making over time.
  • Define criteria for when to sunset a redesigned process due to strategic obsolescence or technology shifts.
  • Embed process improvement triggers into business planning cycles to maintain agility beyond initial projects.
  • Standardize process documentation formats across the enterprise to enable reuse and benchmarking.
  • Manage technical debt in workflow automation by scheduling refactoring sprints alongside new feature development.
  • Rotate process ownership periodically to prevent knowledge concentration and encourage continuous improvement.

Module 8: Risk Management and Compliance Integration

  • Conduct control impact assessments before eliminating manual checks in automated approval workflows.
  • Document process changes in audit trails to demonstrate compliance during regulatory inspections.
  • Implement segregation of duties in digital workflows by configuring role-based access, not just training.
  • Predefine breach response protocols for when automated processes generate non-compliant outputs.
  • Validate third-party vendor processes as part of end-to-end redesign when outsourcing key activities.
  • Archive legacy process configurations to support forensic analysis in case of operational incidents.
!