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Business Excellence Self-Assessment and Implementation Mastery

Business Excellence Self-Assessment and Implementation Mastery

$199.00
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Business Excellence Self-Assessment and Implementation Mastery

Unlock Your Organization's Full Potential

Take the first step towards achieving business excellence with our comprehensive course, designed to equip you with the skills and knowledge needed to drive organizational success.



COURSE FORMAT & DELIVERY DETAILS

Learn at Your Own Pace, Anytime, Anywhere

Our Business Excellence Self-Assessment and Implementation Mastery course is a self-paced online program, allowing you to learn at a time and place that suits you.

  • Online access to all course materials and resources
  • On-demand video lessons and tutorials
  • No fixed dates or times - learn at your own pace
  • Typical completion time: 12-16 weeks
  • Lifetime access to course materials and updates
  • Mobile-friendly design for learning on-the-go

Support and Resources

  • Instructor support: Get help from our expert instructors through email and discussion forums
  • Downloadable resources: Access a range of templates, toolkits, and worksheets to support your learning
  • Certificate of Completion: Receive a certificate issued by The Art of Service upon completing the course


EXTENSIVE & DETAILED COURSE CURRICULUM

Module 1: Introduction to Business Excellence

  • Defining Business Excellence
  • The Importance of Self-Assessment
  • Understanding the Business Excellence Framework
  • Benefits of Business Excellence
  • Case Studies: Business Excellence in Practice

Module 2: Self-Assessment Fundamentals

  • Introduction to Self-Assessment
  • Types of Self-Assessment
  • Self-Assessment Tools and Techniques
  • Preparing for Self-Assessment
  • Conducting a Self-Assessment

Module 3: Understanding the Business Excellence Framework

  • Overview of the Business Excellence Framework
  • The Criteria for Business Excellence
  • Understanding the Categories and Items
  • Using the Business Excellence Framework for Self-Assessment
  • Case Study: Applying the Business Excellence Framework

Module 4: Leadership and Governance

  • The Role of Leadership in Business Excellence
  • Leadership Styles and Business Excellence
  • Governance and Business Excellence
  • Developing a Business Excellence Strategy
  • Leading and Sustaining Change

Module 5: Strategy and Planning

  • Developing a Business Excellence Strategy
  • Understanding Stakeholder Needs
  • Setting Business Excellence Objectives
  • Creating an Action Plan
  • Monitoring and Reviewing Progress

Module 6: Customer Focus

  • Understanding Customer Needs
  • Measuring Customer Satisfaction
  • Improving Customer Experience
  • Building Customer Loyalty
  • Case Study: Customer Focus in Action

Module 7: Workforce Engagement

  • The Importance of Workforce Engagement
  • Creating a Positive Work Environment
  • Developing Employee Skills and Competencies
  • Recognizing and Rewarding Employees
  • Measuring Workforce Engagement

Module 8: Operations and Processes

  • Understanding Operational Excellence
  • Process Mapping and Improvement
  • Lean Principles and Tools
  • Supply Chain Management
  • Case Study: Operational Excellence in Practice

Module 9: Performance Measurement and Analysis

  • The Importance of Performance Measurement
  • Types of Performance Measures
  • Data Collection and Analysis
  • Using Data to Drive Improvement
  • Benchmarking and Best Practices

Module 10: Innovation and Continuous Improvement

  • The Role of Innovation in Business Excellence
  • Encouraging a Culture of Innovation
  • Tools and Techniques for Innovation
  • Continuous Improvement Methodologies
  • Case Study: Innovation and Continuous Improvement in Action

Module 11: Implementation and Sustainability

  • Implementing Business Excellence Initiatives
  • Sustaining Business Excellence Over Time
  • Overcoming Barriers to Implementation
  • Change Management and Business Excellence
  • Case Study: Sustaining Business Excellence

Module 12: Putting it all Together

  • Reviewing the Key Concepts
  • Creating a Personalized Action Plan
  • Next Steps: Implementing Business Excellence
  • Maintaining Momentum and Sustaining Progress
  • Final Assessment and Certificate of Completion
Upon completing this course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your mastery of Business Excellence Self-Assessment and Implementation.

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