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The Art of Service Standard Requirements Self Assessments

Business Process Improvement Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Business Process Improvement Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Business Process Improvement Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Business Process Improvement related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Business Process Improvement specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Business Process Improvement Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 619 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Business Process Improvement improvements can be made.

Examples; 10 of the 619 standard requirements:

  1. Has the team ensured that key cultural barriers (e.g., training and skills required for new jobs, entrenched culture, incompatible support structures, fear of downsizing) are addressed in its Change Management strategy?

  2. Have senior executives clearly identified and explained concerns regarding Customer Service issues and other change drivers, and emphasized that major improvements are imperative?

  3. What steps have executives included in the Change Management plan to identify and address customers and stakeholders concerns about the specific process to be reengineered?

  4. Total Quality Management. Six Sigma. Eight Omega. ISO 9000. CMM. BPMM. SCOR. The number of process improvement frameworks out there is staggering. Which ones do we incorporate?

  5. Does the initial business case present a credible outline of the potential cost savings and other benefits to be derived from reengineering the target process?

  6. Are executives realigning organization values, incentives, and reward systems to focus sharply on achieving outcomes important to customers?

  7. Does the updated business case include a performance-based and risk-adjusted benefit-cost analysis for implementation alternatives?

  8. Have all the major Change Management issues associated with the preferred alternative been identified and discussed?

  9. Does the updated business case identify resources, responsibilities, and a schedule for implementing the new process?

  10. Has the team assessed how information technology could best be used to support the alternative work processes?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Business Process Improvement book in PDF containing 619 requirements, which criteria correspond to the criteria in...

Your Business Process Improvement self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Business Process Improvement Self-Assessment and Scorecard you will develop a clear picture of which Business Process Improvement areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Business Process Improvement Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Business Process Improvement projects with the 62 implementation resources:

  • 62 step-by-step Business Process Improvement Project Management Form Templates covering over 6000 Business Process Improvement project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Stakeholder Management Plan: Are there processes in place to ensure internal consistency between the source code components?

  2. Requirements Management Plan: Do you have an appropriate arrangement for meetings?

  3. Procurement Management Plan: Have adequate resources been provided by management to ensure Business Process Improvement project success?

  4. Risk Register: Schedule Impact/Severity Estimated Range (workdays) Assume the event happens, what is the potential impact?

  5. Schedule Management Plan: Does the Business Case include how the Business Process Improvement project aligns with the organizations strategic goals & objectives?

  6. Monitoring and Controlling Process Group: Is there sufficient time allotted between the general system design and the detailed system design phases?

  7. Team Performance Assessment: Lack of method variance in self-reported affect and perceptions at work: Reality or artifact?

  8. Procurement Audit: Are all claims certified by the officer giving rise to the claim (usually the purchasing agent)?

  9. Human Resource Management Plan: Is it possible to track all classes of Business Process Improvement project work (e.g. scheduled, un-scheduled, defect repair, etc.)?

  10. Probability and Impact Matrix: Is the number of people on the Business Process Improvement project team adequate to do the job?

 
Step-by-step and complete Business Process Improvement Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Business Process Improvement project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Business Process Improvement project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Business Process Improvement project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Business Process Improvement project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Business Process Improvement project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Business Process Improvement project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Business Process Improvement project with this in-depth Business Process Improvement Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Business Process Improvement projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Business Process Improvement and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Business Process Improvement investments work better.

This Business Process Improvement All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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