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Business Process Management Fundamentals

Business Process Management Fundamentals

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Business Process Management Fundamentals Course Curriculum

The Business Process Management Fundamentals course is a comprehensive and interactive program designed to equip participants with the knowledge and skills necessary to analyze, design, implement, and improve business processes. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Outline

The course is divided into 8 modules, covering a wide range of topics related to Business Process Management.

Module 1: Introduction to Business Process Management

  • Definition and Overview: Understanding the concept of Business Process Management (BPM) and its importance in organizations.
  • History and Evolution: Exploring the history and evolution of BPM, including key milestones and trends.
  • Benefits and Challenges: Discussing the benefits and challenges of implementing BPM in an organization.
  • Key Concepts and Terminology: Understanding key BPM concepts and terminology, including process, process management, and process improvement.

Module 2: Business Process Modeling

  • Introduction to Business Process Modeling: Understanding the importance of business process modeling and its role in BPM.
  • Business Process Modeling Notations (BPMN): Learning the basics of BPMN, including symbols, notation, and best practices.
  • Creating Business Process Models: Practicing the creation of business process models using BPMN.
  • Model Types and Use Cases: Exploring different types of business process models and their use cases.

Module 3: Business Process Analysis

  • Introduction to Business Process Analysis: Understanding the importance of business process analysis and its role in BPM.
  • Process Mapping and Analysis Techniques: Learning various process mapping and analysis techniques, including value stream mapping and root cause analysis.
  • Identifying and Prioritizing Improvement Opportunities: Practicing the identification and prioritization of improvement opportunities.
  • Analyzing Process Performance: Understanding how to analyze process performance using metrics and key performance indicators (KPIs).

Module 4: Business Process Design

  • Introduction to Business Process Design: Understanding the principles of business process design and its role in BPM.
  • Designing Efficient and Effective Processes: Learning how to design efficient and effective business processes.
  • Best Practices for Process Design: Exploring best practices for business process design, including simplicity, standardization, and flexibility.
  • Designing for Automation and Integration: Understanding how to design processes for automation and integration.

Module 5: Business Process Implementation

  • Introduction to Business Process Implementation: Understanding the importance of business process implementation and its role in BPM.
  • Change Management and Communication: Learning how to manage change and communicate effectively during process implementation.
  • Training and Development: Understanding the importance of training and development in process implementation.
  • Monitoring and Controlling Process Implementation: Practicing how to monitor and control process implementation.

Module 6: Business Process Monitoring and Control

  • Introduction to Business Process Monitoring and Control: Understanding the importance of business process monitoring and control.
  • Process Performance Metrics and KPIs: Learning how to establish and track process performance metrics and KPIs.
  • Monitoring and Analyzing Process Performance: Practicing how to monitor and analyze process performance.
  • Identifying and Addressing Process Deviations: Understanding how to identify and address process deviations.

Module 7: Business Process Improvement

  • Introduction to Business Process Improvement: Understanding the principles of business process improvement and its role in BPM.
  • Continuous Improvement Methodologies: Exploring continuous improvement methodologies, including Lean and Six Sigma.
  • Identifying and Prioritizing Improvement Opportunities: Practicing the identification and prioritization of improvement opportunities.
  • Designing and Implementing Process Improvements: Understanding how to design and implement process improvements.

Module 8: Business Process Management Systems and Tools

  • Introduction to Business Process Management Systems (BPMS): Understanding the role of BPMS in BPM.
  • BPMS Features and Functionality: Exploring the features and functionality of BPMS.
  • Selecting and Implementing a BPMS: Practicing how to select and implement a BPMS.
  • Other BPM Tools and Technologies: Understanding other BPM tools and technologies, including process modeling tools and analytics software.


Course Features

  • Interactive and Engaging: The course is designed to be interactive and engaging, with a mix of presentations, discussions, and hands-on activities.
  • Comprehensive and Up-to-date: The course covers a wide range of topics related to BPM, ensuring that participants have a comprehensive understanding of the subject.
  • Personalized Learning: The course is designed to accommodate different learning styles and preferences.
  • Practical and Real-world Applications: The course includes practical examples and case studies, ensuring that participants can apply their knowledge in real-world situations.
  • Expert Instructors: The course is taught by experienced instructors with expertise in BPM.
  • Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
  • Flexible Learning: The course is designed to be flexible, allowing participants to learn at their own pace.
  • User-friendly and Mobile-accessible: The course is delivered through a user-friendly and mobile-accessible platform.
  • Community-driven: The course includes opportunities for participants to interact with each other and with the instructors.
  • Actionable Insights and Hands-on Projects: The course includes actionable insights and hands-on projects, ensuring that participants can apply their knowledge in practical ways.
  • Bite-sized Lessons and Lifetime Access: The course is divided into bite-sized lessons, and participants have lifetime access to the course materials.
  • Gamification and Progress Tracking: The course includes gamification elements and progress tracking, to encourage engagement and motivation.
By the end of this course, participants will have a comprehensive understanding of Business Process Management Fundamentals and will be equipped with the knowledge and skills necessary to analyze, design, implement, and improve business processes.

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