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Business Process Outsourcing A Complete Guide Certification Training

Business Process Outsourcing A Complete Guide Certification Training

$199.00
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Course access is prepared after purchase and delivered via email
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Business Process Outsourcing A Complete Guide Certification Training



Course Format & Delivery Details

Course Overview

Our Business Process Outsourcing A Complete Guide Certification Training is a comprehensive online course designed to equip you with the knowledge and skills required to excel in the field of business process outsourcing.

Course Format

  • Self-Paced: Yes, our course is self-paced, allowing you to learn at your own convenience.
  • Online: Yes, the course is online, and you can access it from anywhere with an internet connection.
  • Live Virtual: Optional live virtual sessions are available for additional support and interaction.
  • On-Demand: The course is available on-demand, allowing you to access it 24/7.

Course Schedule

  • Fixed Dates or Times: No, there are no fixed dates or times for the course.
  • Typical Completion Time: The typical completion time for the course is 12 weeks.
  • Lifetime Access: Yes, you will have lifetime access to the course materials.

Course Features

  • Mobile-Friendly: Yes, our course is mobile-friendly, allowing you to access it on-the-go.
  • Instructor Support: You will have access to our expert instructors through email and live virtual sessions.
  • Downloadable Resources: You will receive access to a range of downloadable resources, including templates, toolkits, and more.
  • Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.


Extensive & Detailed Course Curriculum

Module 1: Introduction to Business Process Outsourcing

  • 1.1: Definition and Overview of Business Process Outsourcing
  • 1.2: History and Evolution of BPO
  • 1.3: Benefits and Challenges of BPO
  • 1.4: Types of BPO (Onshore, Offshore, Nearshore)
  • 1.5: BPO Industry Trends and Outlook

Module 2: BPO Service Categories

  • 2.1: Introduction to BPO Service Categories
  • 2.2: Back Office Outsourcing
  • 2.3: Front Office Outsourcing
  • 2.4: Knowledge Process Outsourcing (KPO)
  • 2.5: Legal Process Outsourcing (LPO)

Module 3: BPO Business Models

  • 3.1: Introduction to BPO Business Models
  • 3.2: Captive Model
  • 3.3: Third-Party Model
  • 3.4: Joint Venture Model
  • 3.5: Build-Operate-Transfer (BOT) Model

Module 4: BPO Contracting and Pricing

  • 4.1: Introduction to BPO Contracting and Pricing
  • 4.2: Types of BPO Contracts
  • 4.3: Pricing Models (Fixed Price, Time and Materials, etc.)
  • 4.4: Contract Negotiation and Management
  • 4.5: Pricing Strategies and Tactics

Module 5: BPO Service Level Agreements (SLAs)

  • 5.1: Introduction to BPO SLAs
  • 5.2: Key Components of a BPO SLA
  • 5.3: SLA Metrics and Performance Monitoring
  • 5.4: SLA Negotiation and Management
  • 5.5: Best Practices for BPO SLAs

Module 6: BPO Risk Management

  • 6.1: Introduction to BPO Risk Management
  • 6.2: Types of Risks in BPO (Operational, Financial, etc.)
  • 6.3: Risk Assessment and Mitigation Strategies
  • 6.4: Risk Management Frameworks and Tools
  • 6.5: Best Practices for BPO Risk Management

Module 7: BPO Quality Management

  • 7.1: Introduction to BPO Quality Management
  • 7.2: Quality Management Frameworks (ISO, etc.)
  • 7.3: Quality Metrics and Performance Monitoring
  • 7.4: Quality Improvement Initiatives and Strategies
  • 7.5: Best Practices for BPO Quality Management

Module 8: BPO Technology and Infrastructure

  • 8.1: Introduction to BPO Technology and Infrastructure
  • 8.2: BPO Technology Trends (Cloud, AI, etc.)
  • 8.3: Infrastructure Requirements for BPO
  • 8.4: Technology and Infrastructure Management
  • 8.5: Best Practices for BPO Technology and Infrastructure

Module 9: BPO Security and Compliance

  • 9.1: Introduction to BPO Security and Compliance
  • 9.2: Security Threats and Risks in BPO
  • 9.3: Compliance Requirements for BPO (GDPR, etc.)
  • 9.4: Security and Compliance Management
  • 9.5: Best Practices for BPO Security and Compliance

Module 10: BPO Transition and Transformation

  • 10.1: Introduction to BPO Transition and Transformation
  • 10.2: Transition Planning and Management
  • 10.3: Transformation Strategies and Initiatives
  • 10.4: Change Management in BPO
  • 10.5: Best Practices for BPO Transition and Transformation
Upon completing this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in Business Process Outsourcing.

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