Business Process Outsourcing BPO Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical Business Process Outsourcing BPO Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Business Process Outsourcing BPO related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Business Process Outsourcing BPO specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Business Process Outsourcing BPO Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 685 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Business Process Outsourcing BPO improvements can be made.

Examples; 10 of the 685 standard requirements:

  1. How to deal with Business Process Outsourcing BPO Changes?

  2. Is the Business Process Outsourcing BPO organization completing tasks effectively and efficiently?

  3. What threat is Business Process Outsourcing BPO addressing?

  4. In a project to restructure Business Process Outsourcing BPO outcomes, which stakeholders would you involve?

  5. Will Business Process Outsourcing BPO have an impact on current business continuity, disaster recovery processes and/or infrastructure?

  6. Is our strategy driving our strategy? Or is the way in which we allocate resources driving our strategy?

  7. What can you control?

  8. What is our question?

  9. If your customer were your grandmother, would you tell her to buy what were selling?

  10. In retrospect, of the projects that we pulled the plug on, what percent do we wish had been allowed to keep going, and what percent do we wish had ended earlier?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Business Process Outsourcing BPO book in PDF containing 685 requirements, which criteria correspond to the criteria in...

Your Business Process Outsourcing BPO self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Business Process Outsourcing BPO Self-Assessment and Scorecard you will develop a clear picture of which Business Process Outsourcing BPO areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Business Process Outsourcing BPO Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Business Process Outsourcing BPO projects with the 62 implementation resources:

  • 62 step-by-step Business Process Outsourcing BPO Project Management Form Templates covering over 6000 Business Process Outsourcing BPO project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Does the detailed work plan match the complexity of tasks with the capabilities of personnel?

  2. Project Performance Report: To what degree is there centralized control of information sharing?

  3. Procurement Audit: Is trend analysis performed on expenditures made by key employees and by vendor?

  4. Human Resource Management Plan: How can below standard performers be guided/developed to upgrade performance?

  5. Source Selection Criteria: Do you have designated specific forms or worksheets?

  6. Activity Duration Estimates: Explain the four frames of organizations. How can they help Business Process Outsourcing BPO project managers understand the organizational context for their Business Process Outsourcing BPO projects?

  7. Planning Process Group: If a task is partitionable, is this a sufficient condition to reduce the Business Process Outsourcing BPO project duration?

  8. Requirements Management Plan: Who is responsible for monitoring and tracking the Business Process Outsourcing BPO project requirements?

  9. Procurement Audit: Has it been determined how large a portion of the procurement portfolio should be managed by the procurement function/unit and how large a portion that should be managed locally?

  10. Source Selection Criteria: What are the special considerations for preaward debriefings?

 
Step-by-step and complete Business Process Outsourcing BPO Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Business Process Outsourcing BPO project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Business Process Outsourcing BPO project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Business Process Outsourcing BPO project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Business Process Outsourcing BPO project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Business Process Outsourcing BPO project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Business Process Outsourcing BPO project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Business Process Outsourcing BPO project with this in-depth Business Process Outsourcing BPO Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Business Process Outsourcing BPO projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Business Process Outsourcing BPO and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Business Process Outsourcing BPO investments work better.

This Business Process Outsourcing BPO All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

46 Reviews Hide Reviews Show Reviews

  • 5
    The Self Assessment is deemed qualified, accurate and comprehensive as a Guidance that Incorporates the NIST Cybersecurity Framework.

    Posted by U.S. DEPARTMENT OF COMMERCE, NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY (NIST) on 3rd Sep 2018

    U.S. DEPARTMENT OF COMMERCE, NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY (NIST)

  • 5
    Thank you again for sharing your expertise with us.

    Posted by Ken W. on 2nd Sep 2018

    Ken W. Publisher & VP, Sales and Marketing

  • 5
    Thank you! I have found a lot of great information in the text so far. I plan to use your book as one of our references as we build out our SDDC and gladly leave an online review.

    Posted by CRAIG T. on 6th Aug 2018

    CRAIG T. Chief Technology Officer

  • 5
    This is great!

    Posted by GREG C, on 5th Aug 2018

    GREG C. CEO Managed Service Provider

  • 5
    Just looked at the files. Impressive. Well done. I am learning.

    Posted by MARTIN B. on 4th Aug 2018

    MARTIN B. Risks and Compliance, Vulnerability and Security Testing, Threat Detection and Response, Managed Security Services.

  • 5
    Thank you so much for a great tool!

    Posted by Kristy M. on 6th Jul 2018

    Kristy M. Project Manager

  • 5
    Congrats! Very cool!

    Posted by Caryn B. on 6th Jul 2018

    Caryn B. Vice President Production

  • 5
    I will use everything extensively to prepare for an audit scheduled in Dec and Jan for an important automotive customer.

    Posted by Bruno C. on 6th Jul 2018

    Bruno C. ICT Director

  • 5
    Thank you for providing these valuable resources.

    Posted by HANS D. on 6th Jul 2018

    HANS D. Integration & Solution Architect