Business service management Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00
(46 reviews) Write a Review
Availability:
Downloadable Resources, Instant Access

Save time, empower your teams and effectively upgrade your processes with access to this practical Business service management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Business service management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Business service management specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Business service management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 619 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Business service management improvements can be made.

Examples; 10 of the 619 standard requirements:

  1. What sources do you use to gather information for a Business service management study?

  2. Has a team charter been developed and communicated?

  3. Can Management personnel recognize the monetary benefit of Business service management?

  4. How can we measure the performance?

  5. Is the Business service management scope manageable?

  6. Does the goal represent a desired result that can be measured?

  7. What should we measure to verify efficiency gains?

  8. Were any designed experiments used to generate additional insight into the data analysis?

  9. Who will provide the final approval of Business service management deliverables?

  10. How will success or failure be measured?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Business service management book in PDF containing 619 requirements, which criteria correspond to the criteria in...

Your Business service management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Business service management Self-Assessment and Scorecard you will develop a clear picture of which Business service management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Business service management Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Business service management projects with the 62 implementation resources:

  • 62 step-by-step Business service management Project Management Form Templates covering over 6000 Business service management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Team Member Performance Assessment: How do you use data to inform instruction and improve staff achievement?

  2. Team Member Performance Assessment: What variables that affect team members achievement are within your control?

  3. Schedule Management Plan: Are the constraints or deadlines associated with the task accurate?

  4. Human Resource Management Plan: Is it possible to track all classes of Business service management project work (e.g. scheduled, un-scheduled, defect repair, etc.)?

  5. Quality Audit: Health and safety arrangements; stress management workshops. How does the organization know that it provides a safe and healthy environment?

  6. Requirements Management Plan: Who is responsible for quantifying the Business service management project requirements?

  7. Team Performance Assessment: To what degree will the team adopt a concrete, clearly understood, and agreed-upon approach that will result in achievement of the teams goals?

  8. Responsibility Assignment Matrix: Does the Business service management project need to be analyzed further to uncover additional responsibilities?

  9. Communications Management Plan: Do you then often overlook a key stakeholder or stakeholder group?

  10. Stakeholder Management Plan: What is the general purpose in defining responsibilities of those affiliated with the Business service management project?

 
Step-by-step and complete Business service management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Business service management project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Business service management project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Business service management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Business service management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Business service management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Business service management project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Business service management project with this in-depth Business service management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Business service management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Business service management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Business service management investments work better.

This Business service management All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

46 Reviews Hide Reviews Show Reviews

  • 5
    This is great! Thank you. Say, do you all do consulting or certification?

    Posted by KEN W. on 5th Sep 2018

    KEN W. Managing Director

  • 5
    ctmfile.com

    Posted by ctmfile.com on 5th Sep 2018

    This is a structured, in-depth review and how to work out how develop the controls and processes that will begin to solve the problem. Knowing what questions to ask is the starting point. The level of questions and analysis required will surprise, but this level of details is essential.

  • 5
    Thank you. We will be offering your self assessment as a subject for our master students from autumn onwards.

    Posted by Christine R. on 4th Sep 2018

    Christine R. University Officer

  • 5
    The Honourable Ralph Goodale, Minister of Public Safety and Emergency Preparedness, Canada

    Posted by The Honourable Ralph Goodale, Minister of Public Safety and Emergency Preparedness, Canada on 2nd Sep 2018

    I would like to extend my sincere appreciation. I would also like to thank you for your service in promoting business continuity practices. I wish you every success in your work.

  • 5
    Man, thanks again for sharing. Really a life saver! Greetings!

    Posted by DAAN C on 2nd Sep 2018

    DAAN C Senior Consultant

  • 5
    Thank you for the excel dashboard. It is so powerful.

    Posted by TAHAR H. on 6th Aug 2018

    TAHAR H. Researcher at Institute of Economic Analysis and Prospective Studies

  • 5
    Thank you. I would very much like to read your publication and share my views on our blog to reach our English and Spanish customers.

    Posted by James S. on 5th Aug 2018

    James S. Account Manager

  • 5
    I have been looking at the document, and it is quite extensive.

    Posted by PENGILLY W. on 5th Aug 2018

    PENGILLY W. Director IT & Logistics at a leading University

  • 5
    I really like the format. Simple but quite powerful. I will make sure to share my views with Amazon. Thanks again.

    Posted by CARL M. on 4th Aug 2018

    CARL M. Senior Solutions Architect