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The Art of Service Standard Requirements Self Assessments

Call logging Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Call logging Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Call logging Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Call logging related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Call logging specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Call logging Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Call logging improvements can be made.

Examples; 10 of the standard requirements:

  1. Do you keep 50% of your time unscheduled?

  2. How is business? Why?

  3. What are the business goals Call logging is aiming to achieve?

  4. What is the minimum educational requirement for potential new hires?

  5. What is the estimated value of the project?

  6. Ask yourself: how would we do this work if we only had one staff member to do it?

  7. Who sets the Call logging standards?

  8. Is there a critical path to deliver Call logging results?

  9. Do the decisions we make today help people and the planet tomorrow?

  10. Is a fully trained team formed, supported, and committed to work on the Call logging improvements?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Call logging book in PDF containing requirements, which criteria correspond to the criteria in...

Your Call logging self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Call logging Self-Assessment and Scorecard you will develop a clear picture of which Call logging areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Call logging Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Call logging projects with the 62 implementation resources:

  • 62 step-by-step Call logging Project Management Form Templates covering over 6000 Call logging project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Procurement Audit: In case of decisions not to conclude a procurement or award a contract, were tenderers informed in writing and on a timely basis of those decisions and their grounds?

  2. Procurement Audit: Did the organization state the minimum requirements to be met by the variants in the tender documents?

  3. Executing Process Group: Is activity definition the first process involved in Call logging project time management?

  4. Risk Register: What are you going to do to limit the Call logging projects risk exposure due to the identified risks?

  5. Risk Audit: Are end-users enthusiastically committed to the Call logging project and the system/product to be built?

  6. Quality Management Plan: What are the established criteria that sampling / testing data are compared against?

  7. Activity Cost Estimates: Who & what determines the need for contracted services?

  8. Procurement Audit: Are there appropriate controls in place to ensure that the procurement Call logging project complies with relevant legislation?

  9. Risk Audit: Does your board meet regularly and document all decisions and actions?

  10. Activity Duration Estimates: What are some of the options you found to help people prepare for the exam?

 
Step-by-step and complete Call logging Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Call logging project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Call logging project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Call logging project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Call logging project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Call logging project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Call logging project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Call logging project with this in-depth Call logging Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Call logging projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Call logging and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Call logging investments work better.

This Call logging All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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