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The Art of Service Standard Requirements Self Assessments

Captivate Network Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Captivate Network Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Captivate Network Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Captivate Network related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Captivate Network specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Captivate Network Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 651 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Captivate Network improvements can be made.

Examples; 10 of the 651 standard requirements:

  1. Has the improvement team collected the voice of the customer (obtained feedback; qualitative and quantitative)?

  2. How do we manage Captivate Network Knowledge Management (KM)?

  3. What are your current levels and trends in key Captivate Network measures or indicators of product and process performance that are important to and directly serve your customers?

  4. What are your key performance measures or indicators and in-process measures for the control and improvement of your Captivate Network processes?

  5. Are suggested corrective/restorative actions indicated on the response plan for known causes to problems that might surface?

  6. What would be the goal or target for a Captivate Networks improvement team?

  7. Are roles and responsibilities formally defined?

  8. Instead of going to current contacts for new ideas, what if you reconnected with dormant contacts--the people you used to know? If you were going reactivate a dormant tie, who would it be?

  9. What would you recommend your friend do if he/she were facing this dilemma?

  10. What lessons, if any, from a pilot were incorporated into the design of the full-scale solution?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Captivate Network book in PDF containing 651 requirements, which criteria correspond to the criteria in...

Your Captivate Network self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Captivate Network Self-Assessment and Scorecard you will develop a clear picture of which Captivate Network areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Captivate Network Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Captivate Network projects with the 62 implementation resources:

  • 62 step-by-step Captivate Network Project Management Form Templates covering over 6000 Captivate Network project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Change Request: Who has responsibility for approving and ranking changes?

  2. Project Portfolio management: What are the biggest dos and donts for the PMO to consider when performing resource portfolio management?

  3. Risk Audit: Have all possible risks/hazards been identified (including injury to staff, damage to equipment, impact on others in the community)?

  4. Human Resource Management Plan: Have Captivate Network project management standards and procedures been identified / established and documented?

  5. Scope Management Plan: Were Captivate Network project team members involved in the development of activity & task decomposition?

  6. Procurement Audit: Are there regular reviews and analysis of the performance of the procurement function/unit?

  7. Risk Audit: Have all involved been advised of any obligations they have to sponsors?

  8. Scope Management Plan: Have adequate resources been provided by management to ensure Captivate Network project success?

  9. Scope Management Plan: Are Captivate Network project leaders committed to this Captivate Network project full time?

  10. Procurement Management Plan: Do you have the reasons why the changes to the organizational systems and capabilities are required?

 
Step-by-step and complete Captivate Network Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Captivate Network project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Captivate Network project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Captivate Network project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Captivate Network project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Captivate Network project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Captivate Network project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Captivate Network project with this in-depth Captivate Network Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Captivate Network projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Captivate Network and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Captivate Network investments work better.

This Captivate Network All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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