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Deeper Command of the CC&B Implementation Framework

$199.00
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A tailored course, built for your situation

Deeper Command of the CC&B Implementation Framework

Master the architecture, decision points, and configuration logic behind Oracle CC&B deployments

$199 one-time
24-hour access provisioning 30-day money-back guarantee Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.

The situation this course is for

Who this is for

Senior technical delivery lead responsible for end-to-end CC&B implementations in regulated utility environments

Who this is not for

This is not for consultants focused on ERP integrations, CRM customization only, or non-technical project managers without direct configuration authority.

What you walk away with

  • Internal fluency in the CC&B data model hierarchy and its impact on customer account structures
  • Ability to anticipate ripple effects of configuration changes across billing, rating, and mediation
  • Clear decision frameworks for resolving trade-offs between compliance requirements and system capabilities
  • Templates to document architecture decisions with traceability to business rules
  • Proven patterns to lock down scope without escalating to senior review

The 12 modules (with all 144 chapters)

Module 1. Anatomy of the CC&B Data Model
Break down core entities: Account, Party, Service Point, Contract. Understand how hierarchies propagate across modules.
12 chapters in this module
  1. Account vs. Party: separation of concerns
  2. Service Point inheritance rules
  3. Master data dependencies
  4. How rate changes cascade
  5. Validation rule triggers
  6. Data ownership per module
  7. Customer class implications
  8. Premise linkage logic
  9. Device-to-service binding
  10. Event type routing
  11. Usage upload thresholds
  12. Error handling per interface
Module 2. Configuration Decision Tree
Map common client requests to configuration paths. Learn where custom code becomes unavoidable.
12 chapters in this module
  1. Billing frequency options
  2. Invoice grouping logic
  3. Tax rule assignment
  4. Discount stacking order
  5. Credit hold propagation
  6. Payment plan eligibility
  7. Write-off thresholds
  8. Collections tier triggers
  9. Disconnection rules
  10. Reconnect fees
  11. Late fee accrual
  12. Service deposit rules
Module 3. Integration Patterns
Master the flow between CC&B and external systems. Know what belongs in ESB vs. batch.
12 chapters in this module
  1. Meter data ingestion
  2. CRM sync triggers
  3. Work order status mapping
  4. Payment gateway callbacks
  5. GL reconciliation intervals
  6. Tax engine integration
  7. Usage alert thresholds
  8. Service order validation
  9. Device registration
  10. AMI data retention
  11. Outage management sync
  12. Customer portal updates
Module 4. Change Control Protocols
Implement versioning, testing, and deployment standards that prevent regression.
12 chapters in this module
  1. Configuration baseline definition
  2. Test scenario library
  3. Promotion gate criteria
  4. Environment sync schedules
  5. Patch impact analysis
  6. Custom object tracking
  7. Rollback triggers
  8. Documentation requirements
  9. Stakeholder sign-off
  10. Backout planning
  11. Emergency change path
  12. Audit trail best practices
Module 5. Billing Cycle Architecture
Design the billing process for accuracy, scalability, and regulatory auditability.
12 chapters in this module
  1. Run type definitions
  2. Batch window planning
  3. Invoice staging logic
  4. Tax calculation timing
  5. Late fee cutoffs
  6. Discount application order
  7. Multi-currency handling
  8. Proration logic
  9. True-up event triggers
  10. Paperless billing flags
  11. Statement grouping rules
  12. Final bill generation
Module 6. Customer Account Lifecycle
Map every state from onboarding to final disconnect, including orphaned accounts.
12 chapters in this module
  1. Service request intake
  2. Credit check integration
  3. Deposit determination
  4. Contract activation
  5. Service start validation
  6. Mid-cycle changes
  7. Suspension handling
  8. Reconnect process
  9. Voluntary disconnect
  10. Involuntary disconnect
  11. Account transfer
  12. Final billing
Module 7. Rating Logic Deep Dive
Understand how usage becomes charges. Trace consumption through tiered pricing and adjustments.
12 chapters in this module
  1. Rate code structure
  2. Time-of-use bands
  3. Tiered threshold logic
  4. Discount application
  5. Taxes per rate component
  6. Adjustment eligibility
  7. True-up calculation
  8. Minimum charge enforcement
  9. Flat vs. recurring fees
  10. Service-level charges
  11. One-time vs. recurring
  12. Tax-exempt flags
Module 8. Revenue Assurance Controls
Build reconciliations that catch leakage early. Know what to validate pre-billing.
12 chapters in this module
  1. Usage upload reconciliation
  2. Invoice accuracy checks
  3. Payment application rules
  4. Suspense account review
  5. Unbilled accrual logic
  6. Credit memo tracking
  7. Refund approval workflow
  8. Disputed charge handling
  9. GL account alignment
  10. Adjustment audit trail
  11. Write-off justification
  12. Reversal impact analysis
Module 9. Regulatory Compliance Mapping
Align configuration to common utility commission requirements.
12 chapters in this module
  1. Disconnection notice rules
  2. Winter moratorium
  3. Reconnect fee caps
  4. Payment plan minimums
  5. Customer classification
  6. Rate approval tracking
  7. Service restoration timing
  8. Usage data access
  9. Billing format standards
  10. Arrearage treatment
  11. Income-based discounts
  12. Public purpose fees
Module 10. Service Order Management
Optimize the path from request to fulfillment with minimal manual touch.
12 chapters in this module
  1. Order type definitions
  2. Work assignment rules
  3. Automated validation
  4. Customer notification
  5. Scheduling constraints
  6. Resource allocation
  7. Completion confirmation
  8. Meter change process
  9. Remote connect eligibility
  10. Inspection requirements
  11. Recurring work orders
  12. Outage-triggered actions
Module 11. Customer Communication Framework
Standardize letters, emails, and messages with regulatory and branding compliance.
12 chapters in this module
  1. Notice type library
  2. Template approval process
  3. Language variants
  4. Regulatory disclaimers
  5. Billing statement inserts
  6. Email vs. mail rules
  7. Sensitivity flag handling
  8. Collection letter tiers
  9. Payment reminder timing
  10. Outage notification
  11. Service change alerts
  12. Portal message routing
Module 12. Post-Implementation Optimization
Institutionalize learning into repeatable artifacts and handover packages.
12 chapters in this module
  1. Configuration runbook
  2. Decision rationale archive
  3. Support escalation paths
  4. Performance benchmarking
  5. User training materials
  6. System monitoring
  7. Change request intake
  8. Enhancement tracking
  9. Knowledge transfer
  10. Lessons learned
  11. Operational handover
  12. Warranty period review

How this maps to your situation

  • When initiating a new CC&B deployment
  • During integration design phase
  • Prior to UAT cycle
  • After system go-live and stabilization

Before vs. after

Before
Configuration decisions are reactive, dependent on external SMEs, and prone to rework due to unclear ownership.
After
You own the framework logic, make calls without escalation, and prevent downstream issues through early design precision.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 6, 8 hours total, self-paced across two weeks.

How this compares to the alternatives

Unlike generic Oracle training, this course focuses exclusively on CC&B implementation decision patterns used in real utility deployments, proven across 47+ engagements.

Frequently asked

How is this different from Oracle University courses?
This focuses on implementation decision logic and trade-offs, not general system navigation or admin tasks.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is this relevant for non-US utility implementations?
Yes. Core configuration logic applies globally, with adaptations for local regulation covered in relevant modules.
$199 one-time. Approximately 6, 8 hours total, self-paced across two weeks..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee· 144 chapters· Hand-built playbook included· Account access within 24 hours
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