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The Art of Service Standard Requirements Self Assessments

CeNSE Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

CeNSE Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical CeNSE Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any CeNSE related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated CeNSE specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the CeNSE Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 662 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which CeNSE improvements can be made.

Examples; 10 of the 662 standard requirements:

  1. How do you feel about having to self-disclose personal information (e.g., social security or drivers license number or birth dates) in a Customer Service environment. do your views or preferences might affect the way that you provide service to others?

  2. Are the data and associated software produced and/or used in the project accessible and in what modalities, scope, licenses (e.g. licencing framework for research and education, embargo periods, commercial exploitation, etc.)?

  3. What are 3rd party licenses integrated with the current CRM, for example Email Marketing, Travel Planner, e-newsletter, search engine, surveys, reporting/trend analysis, e-Commerce, etc.?

  4. Does your company have corporate policies and management controls in place to ensure that only corporate-approved (licensed and vetted) software components are used during the development process?

  5. Does the Licensed Corporation accept third party cheques deposited by clients including cheques drawn out by staff for settlement of clients purchases or indebtedness to the Licensed Corporation?

  6. Does the Licensed Corporation have procedures which are designed to ensure that cheque / money deposited by a client is correctly credited to the respective client account as instructed?

  7. Maintenance; Do you keep all licenses under active maintenance, or at least consistent per each infrastructure element (server, etc.), such as Oracle Support, IBM S&S, Microsoft SA?

  8. Does the Licensed Corporation have procedures which are designed to require clients to provide proof of ownership if the clients deposit physical scrip with the Licensed Corporation?

  9. Does the standard client agreement of the Licensed Corporation provide a right of disposal in the event that the client cannot settle his liability owed to the Licensed Corporation?

  10. What are 3rd party licenses integrated, for example Email Marketing, Travel Planner, e-newsletter, search engine, surveys, reporting/trend analysis, e-Commerce, etc.?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the CeNSE book in PDF containing 662 requirements, which criteria correspond to the criteria in...

Your CeNSE self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the CeNSE Self-Assessment and Scorecard you will develop a clear picture of which CeNSE areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough CeNSE Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage CeNSE projects with the 62 implementation resources:

  • 62 step-by-step CeNSE Project Management Form Templates covering over 6000 CeNSE project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Human Resource Management Plan: How are superior performers differentiated from average performers?

  2. Project Charter: Success Determination Factors: How will the success of the CeNSE project be determined from the customers perspective?

  3. Procurement Audit: Are periodic audits made of disbursement activities?

  4. Quality Audit: How does the organization know that its planning processes are appropriately effective and constructive?

  5. Team Member Performance Assessment: Where can team members go for more detailed information on performance measurement and assessment?

  6. Network Diagram: What is the lowest cost to complete this CeNSE project in xx weeks?

  7. Quality Audit: How does the organization know that its relationships with relevant professional bodies are appropriately effective and constructive?

  8. Lessons Learned: What skills did you need that were missing on this CeNSE project?

  9. Milestone List: What background experience, skills, and strengths does the team bring to the company?

  10. Lessons Learned: How effective were the communications materials in providing and orienting team members about the details of the CeNSE project?

 
Step-by-step and complete CeNSE Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 CeNSE project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 CeNSE project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 CeNSE project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 CeNSE project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 CeNSE project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 CeNSE project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any CeNSE project with this in-depth CeNSE Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose CeNSE projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in CeNSE and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make CeNSE investments work better.

This CeNSE All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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