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Certified Hotel Administrator Exam Prep Course

Certified Hotel Administrator Exam Prep Course

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
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Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Certified Hotel Administrator Exam Prep Course



1. COURSE FORMAT & DELIVERY DETAILS

Course Overview

The Certified Hotel Administrator Exam Prep Course is a comprehensive online course designed to help you prepare for the Certified Hotel Administrator (CHA) exam. The course is self-paced, online, and on-demand, allowing you to learn at your own pace and convenience.

Course Delivery

  • The course is self-paced, allowing you to complete it at your own speed.
  • The course is online and on-demand, so you can access it from anywhere and at any time.
  • There are no fixed dates or times for the course, so you can start and finish it whenever you like.
  • The typical completion time for the course is 12 weeks, but you can finish it sooner or later if you prefer.
  • You will have lifetime access to the course materials, so you can revisit them as many times as you need.
  • The course is mobile-friendly, so you can access it on your smartphone or tablet.

Instructor Support

  • You will have access to dedicated instructor support via email and discussion forums.
  • Our instructors are experienced professionals in the hospitality industry, with a deep understanding of the CHA exam and its requirements.

Downloadable Resources

  • The course includes a range of downloadable resources, including templates, toolkits, and study guides.
  • These resources are designed to help you prepare for the CHA exam and to support your ongoing professional development.

Certificate of Completion

  • Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.
  • This certificate is a recognized credential in the hospitality industry, and it demonstrates your commitment to professional development.


2. EXTENSIVE & DETAILED COURSE CURRICULUM

Module 1: Introduction to Hotel Administration

  • Overview of the hospitality industry
  • Role of a hotel administrator
  • Key skills and competencies required
  • Industry trends and challenges

Module 2: Hotel Operations

  • Front office operations
  • Housekeeping operations
  • Food and beverage operations
  • Recreation and leisure operations
  • Maintenance and engineering operations

Module 3: Hotel Management

  • Hotel organizational structure
  • Management functions: planning, organizing, staffing, directing, controlling
  • Leadership styles and skills
  • Communication and interpersonal skills
  • Conflict resolution and negotiation

Module 4: Financial Management

  • Financial statements: balance sheet, income statement, cash flow statement
  • Financial analysis: ratio analysis, trend analysis
  • Budgeting and forecasting
  • Revenue management
  • Cost control and reduction

Module 5: Marketing and Sales

  • Marketing principles and concepts
  • Segmentation, targeting, positioning (STP)
  • Marketing mix: 4 Ps
  • Sales techniques and strategies
  • Customer relationship management (CRM)

Module 6: Human Resource Management

  • HR functions: recruitment, selection, training, development, evaluation
  • Employee relations and engagement
  • Performance management
  • Compensation and benefits
  • Employee health and safety

Module 7: Risk Management and Safety

  • Risk management principles and concepts
  • Identifying and assessing risks
  • Risk mitigation and control
  • Emergency preparedness and response
  • Safety protocols and procedures

Module 8: Quality Management

  • Quality management principles and concepts
  • Total quality management (TQM)
  • Service quality and customer satisfaction
  • Quality control and assurance
  • Continuous improvement

Module 9: Hotel Law and Ethics

  • Hotel law: contracts, torts, negligence
  • Ethics in hotel management
  • Compliance with laws and regulations
  • Industry standards and best practices

Module 10: Sustainability and Environmental Management

  • Sustainability principles and concepts
  • Environmental impact of hotels
  • Energy and water conservation
  • Waste reduction and management
  • Sustainable practices in hotel operations

Module 11: Technology and Innovation

  • Technology trends in the hospitality industry
  • Property management systems (PMS)
  • Customer relationship management (CRM) systems
  • Revenue management systems
  • Innovation and entrepreneurship in hotel management

Module 12: CHA Exam Prep

  • Overview of the CHA exam
  • Exam format and content
  • Study tips and strategies
  • Practice questions and mock exams
The Certified Hotel Administrator Exam Prep Course is a comprehensive and detailed program that covers a wide range of topics relevant to hotel administration. The course is designed to be interactive, engaging, and practical, with a focus on real-world applications and case studies. Upon completing the course, you will be well-prepared for the CHA exam and equipped with the knowledge and skills needed to succeed in the hospitality industry.

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