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Change And Release Management A Complete Guide - 2019 Edition

Change And Release Management A Complete Guide - 2019 Edition

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Change And Release Management: A Complete Guide - 2019 Edition



Course Overview

This comprehensive course provides a thorough understanding of Change and Release Management, including the processes, tools, and techniques required to successfully manage changes and releases in an IT environment.



Course Objectives

  • Understand the principles and concepts of Change and Release Management
  • Learn how to plan, implement, and manage changes and releases
  • Understand the role of Change and Release Management in IT Service Management
  • Develop the skills and knowledge required to successfully manage changes and releases


Course Outline

Module 1: Introduction to Change and Release Management

  • Defining Change and Release Management
  • Understanding the importance of Change and Release Management
  • Overview of the Change and Release Management process

Module 2: Change Management

  • Change Management process
  • Change Management roles and responsibilities
  • Change Management tools and techniques
  • Assessing and prioritizing changes
  • Planning and implementing changes
  • Reviewing and closing changes

Module 3: Release Management

  • Release Management process
  • Release Management roles and responsibilities
  • Release Management tools and techniques
  • Planning and implementing releases
  • Reviewing and closing releases

Module 4: Change and Release Management in IT Service Management

  • Understanding the role of Change and Release Management in IT Service Management
  • Integration with other IT Service Management processes
  • Change and Release Management in the ITIL framework

Module 5: Change and Release Management Tools and Techniques

  • Overview of Change and Release Management tools
  • Using Change and Release Management software
  • Best practices for Change and Release Management

Module 6: Change and Release Management Metrics and Reporting

  • Defining and measuring Change and Release Management metrics
  • Creating and using Change and Release Management reports
  • Analyzing and interpreting Change and Release Management data

Module 7: Change and Release Management Implementation and Improvement

  • Implementing Change and Release Management in an organization
  • Improving Change and Release Management processes
  • Overcoming common Change and Release Management challenges

Module 8: Case Studies and Real-World Examples

  • Real-world examples of Change and Release Management
  • Case studies of successful Change and Release Management implementations
  • Lessons learned from Change and Release Management failures


Course Features

  • Interactive and Engaging: The course includes interactive lessons, quizzes, and exercises to keep you engaged and motivated.
  • Comprehensive: The course covers all aspects of Change and Release Management, including processes, tools, and techniques.
  • Personalized: The course allows you to learn at your own pace and focus on the topics that interest you most.
  • Up-to-date: The course is updated regularly to reflect the latest developments and best practices in Change and Release Management.
  • Practical: The course includes real-world examples and case studies to help you apply the concepts to your own work.
  • Real-world applications: The course shows you how to apply Change and Release Management principles to real-world scenarios.
  • High-quality content: The course includes high-quality video lessons, quizzes, and exercises.
  • Expert instructors: The course is taught by experienced instructors with expertise in Change and Release Management.
  • Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
  • Flexible learning: The course is available online and can be accessed from anywhere, at any time.
  • User-friendly: The course is designed to be easy to use and navigate, even for those with limited technical expertise.
  • Mobile-accessible: The course can be accessed on mobile devices, allowing you to learn on-the-go.
  • Community-driven: The course includes a community forum where you can connect with other learners and instructors.
  • Actionable insights: The course provides actionable insights and practical advice that you can apply to your own work.
  • Hands-on projects: The course includes hands-on projects and exercises to help you practice and apply the concepts.
  • Bite-sized lessons: The course is divided into bite-sized lessons, making it easy to learn and retain the information.
  • Lifetime access: You have lifetime access to the course materials, allowing you to review and refresh your knowledge at any time.
  • Gamification: The course includes gamification elements, such as quizzes and challenges, to make learning fun and engaging.
  • Progress tracking: The course allows you to track your progress and stay motivated.
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