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Change and Release Management Fundamentals Course

Change and Release Management Fundamentals Course

$199.00
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Change and Release Management Fundamentals Course Curriculum

This comprehensive course is designed to equip participants with the knowledge and skills necessary to effectively manage changes and releases in their organization. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Overview

The Change and Release Management Fundamentals Course is a comprehensive and interactive program that covers the essential concepts, principles, and best practices in change and release management. The course is designed to be engaging, practical, and relevant to real-world applications.



Course Outline

Module 1: Introduction to Change and Release Management

  • Definition and importance of change and release management
  • Benefits of effective change and release management
  • Overview of the change and release management process
  • Key stakeholders and their roles
  • Industry best practices and frameworks

Module 2: Change Management Fundamentals

  • Types of changes (normal, emergency, standard)
  • Change management process (request, assessment, approval, implementation)
  • Change management policies and procedures
  • Change advisory board (CAB) and its role
  • Change management metrics and reporting

Module 3: Release Management Fundamentals

  • Definition and importance of release management
  • Release management process (planning, build, test, deployment)
  • Release management policies and procedures
  • Release types (major, minor, patch)
  • Release management metrics and reporting

Module 4: Change and Release Management Processes

  • Change request management
  • Change assessment and evaluation
  • Change approval and authorization
  • Change implementation and verification
  • Release planning and preparation
  • Release build and testing
  • Release deployment and validation

Module 5: Change and Release Management Tools

  • Overview of change and release management tools
  • Tool selection criteria
  • Tool implementation and configuration
  • Tool usage and best practices
  • Integration with other ITSM processes

Module 6: Change and Release Management Metrics and Reporting

  • Key performance indicators (KPIs) for change and release management
  • Metrics for change management (e.g., change success rate, change failure rate)
  • Metrics for release management (e.g., release success rate, release frequency)
  • Reporting and dashboarding
  • Using metrics to improve change and release management

Module 7: Change and Release Management Best Practices

  • Industry best practices for change and release management
  • ITIL and other frameworks
  • Continuous improvement and optimization
  • Risk management and mitigation
  • Communication and stakeholder management

Module 8: Case Studies and Group Exercises

  • Real-world case studies in change and release management
  • Group exercises and discussions
  • Hands-on activities and simulations
  • Action planning and implementation


Course Benefits

Upon completion of this course, participants will be able to:

  • Understand the principles and best practices of change and release management
  • Effectively manage changes and releases in their organization
  • Improve the quality and efficiency of their change and release management processes
  • Use metrics and reporting to improve change and release management
  • Apply industry best practices and frameworks


Course Features

This course is:

  • Interactive: Engaging and participatory, with hands-on activities and group exercises
  • Comprehensive: Covers all essential concepts and principles in change and release management
  • Personalized: Tailored to meet the needs and goals of individual participants
  • Up-to-date: Reflects the latest industry best practices and trends
  • Practical: Focuses on real-world applications and scenarios
  • High-quality content: Developed and delivered by expert instructors
  • Certification: Participants receive a certificate upon completion, issued by The Art of Service
  • Flexible learning: Self-paced and accessible on mobile devices
  • User-friendly: Easy to navigate and use
  • Community-driven: Participants can connect with peers and instructors through discussion forums
  • Actionable insights: Provides practical knowledge and skills that can be applied immediately
  • Hands-on projects: Includes hands-on activities and simulations to reinforce learning
  • Bite-sized lessons: Broken down into manageable and focused lessons
  • Lifetime access: Participants have lifetime access to course materials
  • Gamification: Incorporates game design elements to enhance engagement and motivation
  • Progress tracking: Allows participants to track their progress and stay on track
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